EAST LOS ANGELES COLLEGE Office of Institutional Effectiveness and Advancement

Transcription

1 EAST LOS ANGELES COLLEGE Office of Institutional Effectiveness and Advancement South Gate Educational Center (SGEC) Wish Tree Comments Qualitative Analysis Summary: This report was prepared for Ming-huei Lam, Dean of SGEC, which provides results of a thematic analysis and wordcloud generation (by category) of comments provided by students at SGEC for the Wish Tree. Notes: The categories, Campus, Facilities, and Other were difficult to define. Therefore, it was also difficult to reliably code comments into Campus, Facilities, and Other with high confidence. It is recommended that subthemes and wordclouds for these categories be interpreted with caution. Source: Data was provided by Ming-huei Lam on December, 20, Students from SGEC were asked to provide comments on paper ornaments for a wish tree. There were a total of 398 comments. These comments allow SGEC the opportunity to receive students feedback regarding a variety of topics and issues pertaining to SGEC. The Excel data file containing the transcribed comments was first cleaned and prepared for analyses. Subthemes were generated upon reviewing all comments by theme. Comments were then carefully coded/grouped into corresponding themes. Note, comments could had overlapped between subthemes. There were 17 main themes: Security/Safety; Parking; Food/Café; Student Services; Library; Bookstore; Clubs/Activities; Shuttle/Bus; Courses; Hours of Operation; Tutoring; Health Center, Child Care/Development; Computer Lab; Customer Service; Campus, Facilities, Other. Also, words clouds were generated for each category. Only words with minimum frequencies of two or more are displayed in the word clouds. The size of words in the wordcloud is indicative of their frequencies. In Table 1, themes, subthemes, example comments, and wordclouds are presented. 1 P a g e

2 Table 1 Themes, Subthemes, Examples, and WordClouds Theme Subtheme Example WordCloud Safer Parking Lots (n comments Make the parking lot more safe by adding more security = 21) and lighting. More/Better Security Better security at parking lots. I ve gotten my car battery (n comments = 19) stolen several times and don t think it s fair since we do pay for parking permits. Maybe invest in gates. Security/Safety (n comments = 30) General Campus Safety (n comments = 3) Other (n comments = 2) To make students feel that this is a safe place where you re free to learn without being frightened. Offer more help for those that get bullied. Parking (n comments = 78) Bigger/More Parking Space (n comments = 48) Safer (n comments = 21) More/Better Security (n comments = 11) Free (n comments = 6) Better (n comments = 4) Escort/Transportation to Parking (n comments = 5) Other (n comments = 1) Bigger parking lot or more parking space. Safer parking. I feel like it s so dangerous to walk all the way down the street. More security in the Southern Avenue parking lots. My car has been stolen twice. I don t think it is fair that we pay for a permit and still have to deal with our things getting stolen. Free parking. Better parking system. Security escort to the parking lot. Daily parking permit machine outside instead of having to walk in to front office. 2 P a g e

3 Cafeteria/Food Court (n comments = 36) I would like to have a cafeteria here in campus with fresh deli sandwiches and fresh coffee. Coffee/Coffee Machine (n comments = Have a coffee machine available to students. 13) More Food Options (n comments = 12) More food options. Healthier Food (n comments = 9) I would like to see more healthier and vegan alternatives soy milk veggie almond milk Food/Café wraps salad with out cheese. (n comments = 72) Lunch Truck (n comments = 5) A food truck for alternative foo while we are studying hard! Cheaper/Free Food and Coffee Lower prices in vending machines. (n comments = 5) Other (n comments = 5) Better Food/Snacks (n comments = 2) More microwaves. Better snacks and drinks in vending machine & coffee. Student Services (n comments = 40) Extended Opportunity Program & Services (EOPS) (n comments = 8) Financial Support for Books/Tuition (n comments = 8) More Student Resources/Student Resource Center (n comments = 6) More Counselors/Access to Counselors (n comments = 5) Other (n comments = 5) More Helpful/Better Trained Staff (especially in Financial Aid) (n comments = 4) Associated Student Union (ASU) Services (n comments = 2) Job Placement (n comments = 2) Bring EOPS counselors to SG! Bring PVR papers to SG! More opportunity to get or rent books for low income people. More student resources. More easy access to counselors. I wish that in the future that the new campus in South Gate would have transfer affairs. Train the staff better. I received wrong information from a counselor and financial aid. ASU services. New business for job opportunities for college students. 3 P a g e

4 Bigger (n comments = 10) I wish we have a bigger library. Longer Hours (n comments = 4) I wish for longer library hours. More Books (n comments = 2) I wish for more variety of books at the library. Better (n comments = 2) A better redesigned library. Other (n comments = 1) The library has few computers to be used. Library (n comments = 19) Bookstore (n comments = 26) Earlier/Longer Hours (n comments = 15) Other (n comments = 5) Bigger (n comments = 3) Financial Support for Books (n comments = 3) To open the book store earlier so students can print assignments. Bring ELAC merchandise to the student store. A bigger bookstore. Free books for those who can t afford to buy books. 4 P a g e

5 More Activities/Events (n comments = 9) More activities between students like getting to know each other. More Clubs (n comments = 5) More clubs not only for certain classes but for anything. College Hour (n comments = 4) College hour!! Other (n comments = 2) Thank you to (ASU) Student Government Thank you for your hard work. Your really special Clubs/Activities organization is awesome!! And ASU South Gate (n comments = 21) Rep. Improve Schedule During Finals (n comments = 2) Other (n comments = 4) Transfer Buses/Bus Passes (n comments = 2) Fix shuttle bus schedule during finals. Shuttle services. I wish that in the future that the new campus in South Gate would have transfer buses. Shuttle/Bus (n comments = 8) 5 P a g e

6 More Classes (n comments = 35) More classes offered at South Gate Campus. More Child Development (CD) 22 Classes (n comments = 21) OPEN MORE CD-22 CLASSES! We don t want to wait another year to transfer. Other (n comments = 20) Staff to start visiting classes and focus on how professor interacts with and teaches students. More Lab Classes (n comments = 13) I would like it if there was lab classes here so we don t need to go to main campus. More Late/Night Classes (n comments = 11) Have more late classes for students that work in the morning. More Science Classes (n comments = 6) I wish there was science classes in the Southgate Campus. More Art Classes (n comments = 6) I wish for more Art Classes! Courses (n comments = More Important/Interesting Classes (n comments = 4) More important classes (such as, Chemistry) on campus. 119) More Math Classes (n comments = 3) Wish we had more math class. More English/Reading Classes (n comments = 3) A bigger selection of higher English classes. i.e. there is only one creative writing classes. More Fitness/Physical Education Classes (n comments = 3) I wish that in the future that the new campus in South Gate would have science labs and more physical education classes. More Photography Classes (n comments Photography Classes. = 2) More Afternoon/Mid-Day Classes (n comments = 2) More Music Classes (n comments = 2) More Culinary Classes (n comments = 2) A larger section of classes. And not only in the morning or late night, the middle of the day as well. Music Classes. A culinary class would be a smart and fun elective to add. 6 P a g e

7 Earlier/Longer Bookstore Hours Book store hours should change and be open by (n comments = 15) 8 or 9 a.m. Earlier/Longer Computer Lab Hours We need the computer lab to open by 8:00am (n comments = 6) because the library has few computers to be used. Other (n comments = 6) Put AC off in the morning. Hours of Operation (n comments = 27) Longer Library Hours (n comments = 4) Longer English/Math Lab Hours (n comments = 2) Longer library & computer hours (extended). Computer lab, library, English writing, and math lab has extended hours. 7AM-10PM. I wish 24 HRS. Tutoring (n comments = 12) Bigger Math Lab (n comments = 6) More Math Tutors (n comments = 2) Longer/More Math Lab Hours (n comments = 2) Better/More Experienced Math Tutors (n comments = 2) Other (n comments = 2) Make the Math lab bigger. More math tutors! More math tutor hours available. Build a bigger Math Lab with more resources as well with experienced math tutors. More tutors for different subjects. 7 P a g e

8 Health Center (n comments = 7) Health center to offer free STD, TB testing. Along with the health center a mental health center. Other (n comments = 3) A nurse on campus. Health Center (n comments = 10) Child Care/Development Center (n comments = 9) Other (n comments = 1) Child Development Center. More CD events/activities. Child Care/Development (n comments = 10) 8 P a g e

9 Computer Lab Earlier/Longer Computer Lab Hours Open computer lab earlier. 8am. (n comments = 6) (n comments = 6) More Helpful/Better Trained/Nicer Staff (especially in Financial Aid) (n comments = 4) Other (n comments = 1) Treat the student workers better. Customer quality service. Customer Service (n comments = 9) 9 P a g e

10 Bigger/Larger/Expand Campus Expand the ELAC South Gate campus so more (n comments = 33) students can attend. Bigger campus for a cafeteria, student center, more classes and labs. Other (n comments = 9) Have a lavoratorium. More Classrooms (n comments = 7) Provide more classrooms! More Study Areas (n comments = 7) Another area for students to study in. Campus (n comments = 62) Remodel Campus (n comments = 6) Student Center (n comments = 5) Cafeteria (n comments = 4) Bigger Math Lab (n comments = 4) More Outside Benches/Seats (n comments = 3) Bigger/More Student Hangout Areas (n comments = 3) Needs to be remodeled. A student center. A cafeteria would be nice. Math lab is too tiny!! a green area outside would be nice with some trees and benches to study. A quad place to hang out. Facilities (n comments = 35) Cleaner Bathrooms (especially women s) (n comments = 12) Better/More Chairs and Tables (n comments = 9) Other (n comments = 9) Better Management of AC (n comments = 4) Better/More Lighting Outside (n comments = 2) Cleaner bathrooms (females, please). Better chairs and tables not party tables or chairs. Update the restrooms in order for more privacy (to many gaps). NO AC when its cold This campus needs better lighting. 10 P a g e

11 Other (n comments = A raise to the professors. 49) 11 P a g e