Physicians Forever Young. Campaign Cheat Sheet. What is Physicians Forever Young? Verification:

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1 Campaign Cheat Sheet What is Physicians Forever Young? Physicians Forever Young, llc was formed in Washington State by Dr. s Richard and Steven Mynatt. Their vision is to have a company that gives a holistic approach to medicine with limited side effects to their patients and others. The Doctors continue to formulate dietary supplements for common ailments to expand Physicians Forever Young's product line. We will continue to supply customers with healthy, all natural alternatives to costly prescription medication that have adverse side effects. Verification: This campaign does not require you to verify all information prior to speaking with a customer. Only the following should be reviewed: 1. Last name 2. Zip code 3. Shipping address (Only if there is an issue with shipping address on file) Main Policies and Procedures: [List exact terms and conditions from the website, include link to terms] We will honor a refund of all unopened products within [30] days of date shipped. (NO REFUNDS OUTSIDE OF 30 DAYS.) MBG programs will start from the date product was shipped (Check customer account for ship date). No refund should be escalated, this should be issued real time on the floor. We will NOT accept opened products for a return. If return instructions are provided to a customer, an RMA needs to be issued and a refund will be processed upon receipt of the product less 20% restocking fee. Customer should allow 5-10 business days for processing refunds once product is received.

2 We will not accept refused shipments; customer must contact us for return authorization. Customer should purchase return tracking, we will not be responsible for lost or stolen products. 20% RSF on all return packages. Save Offers: Pre-Trial-Cancellation Requests (All one time orders should follow our post-save process) Re-pitch Benefits/Build Value Trial Extension (Maximum of 10 days) 15% Discount on future order + 10 Days on trial (does not move MBG) 20% Discount on future order + 10 Days on trial Post Trial - Cancellation/Refund Requests on Open Bottles with ACTIVE Continuity Re-pitch Benefits/Build Value 15% Credit on most recent charge with same discount going forward, only if within 30 MBG to save autoship 20% Credit on most recent charge with same discount going forward only if within 30 MBG to save autoship NO REFUNDS AT ALL ON OPEN BOTTLES (If single bottle purchase no refunds or credits at all, if multiple bottle only receives refund on unopened bottles returned) The customer can stop recurring or return un-open bottles with a 20% RSF. NO REFUNDS OR CREDITS on anything outside of 30MBG EVER

3 Return Address: Physicians Forever Young 9776 Kings Road, Suite B Myrtle Beach, South Carolina Prostakare: All-natural supplement begins working immediately to support a healthy prostate and urinary tract functioning. ProstaKare Benefits Improves overall prostate function* Improves size and force of stream* Promotes a better nights sleep* Less frequent bathroom breaks* 140% more Prostate Shrinking Key Ingredient than Leading "Super" Prostate Formula* ProstaKare A Revolutionary and Complete Formula Created by Physicians for their Patients Now Available to YOU! What is ProstaKare? The brainchild of urologists Dr. Richard Mynatt and Dr. Steven Mynatt, ProstaKare was created with one thing in mind: you. With so many activities going on in your life, we understand that preventive care may be the last thing on your huge list of things to do. With ProstaKare, you only worry about taking one medication for total prostate health! ProstaKare addresses BPH or enlarged prostate with 2 potent ingredients; these are Saw Palmetto and Beta Sitosterol. ProstaKare also contains Quercetin which addresses

4 prostatitis, and inflammation of the prostate. ProstaKare also contains Lycopene, which in some studies has been shown to help prevent prostate cancer. What are the Symptoms of BPH and Prostatitis? BPH stands for benign prostate hyperplasia, or enlargement of the prostate. This occurs as men age. By age fifty, 50% of men develop BPH. By age sixty, 60% of men develop BPH. By age seventy, 70% of men develop BPH. In essence, as you age, your likelihood of developing BPH increases by 10% every ten years. Prostatitis is inflammation of the prostate and may occur in men of all ages. Symptoms of BPH and Prostatitis may include: frequency of urination, urgency, decreased size and force of steam, intermittent stream, burning with urination, feeling of incomplete emptying of the bladder, getting up several times at night to urinate. What will ProstaKare do for me? ProstaKare will give you back the FREEDOM to be the man you used to be. No longer will you be controlled by prostate issues: Recommended by Physicians Reduces frequent Urination Promotes Better Nights Sleep Improves size and force of stream Promotes more complete emptying of the bladder Unlike any product on the market today, ProstaKare is recommended by Certified Physicians.

5 Created by two brothers, Dr. Rick and Dr. Steve Mynatt are both Urologists specializing in prostate conditions. ProstaKare is packed with key ingredients, such as Beta Sitosterol, Saw Palmetto, Lycopene, and Quercetin. Price Options (1) One month $83.95 Plus Shipping (2) B3G1F $ Plus Shipping (3) B5G2F $ Free Shipping Her Pink Pill: All-Natural Women's Daily Sexual Health Supplement Formulated by Our Gynecologist! Her Pink Pill Benefits Boosts Women's Libido and Desire* Enhances Performance, arousal and Lubrication* Increases Drive, Drive Stamina, and Pleasure* More Passion and Energy for Sexual Activity* Her Pink Pill is the first all-natural women s daily sexual health supplement that helps women with varying degrees sexual dysfunction. Her Pink Pill helps boost libido and desire, enhance performance, arousal and lubrication, and increases drive, stamina and pleasure. There are 26 male sexual health supplements on the market and now there is finally one for women. The FDA finally recognized the issue of the lack of women sexual health supplements and are working to pass a pharmaceutical medication. Her Pink Pill is a non-prescription alternative for women and is offered at a fraction of the cost of any prescription medication.

6 Her Pink Pill is made up of four powerful ingredients: L-Citrulline, L-Theanine, MACA, and Red Korean Ginseng. L-Citrulline works to increase nitric oxide in the blood stream that causes increase blood flow to the clitoris. This supplement is shown to work with no side effects. L-Theanine is introduced to Her Pink Pill as an antioxidant and stress reducer. Studies have shown that when women are in a less stressful situation they enjoy sexual activity better. MACA is a root vegetable native to the high Andes of Peru. It increases arousal in men and women, increases energy, stamina, athletic performance and memory. Red Korean Ginseng which has been used in Chinese medicine for years to help increase male and female satisfaction. It also works as an antioxidant to rid the body of free radicals. Her Pink Pill is the first option available for women looking for a solution to their sexual health needs. Price Options: (4) One Month $39.95 Plus Shipping (5) B3G1F $ Plus Shipping (6) B5G2F $ Free Shipping (7) B7G3F $ Free Shipping His Blue Pill: All-Natural Daily Men's Sexual Health Supplement Formulated by Our Urology Doctors. Benefits of Daily Usage of His Blue Pill: Increases Blood Flow for Better Firmness* More Passion and Energy for Sexual Activity* Enhanced Performance and Arousal* Boosts Men's Libido and Desire*

7 Increased Drive, Stamina, and Pleasure* His Blue Pill was formulated as a sexual health supplement by Dr. s Richard and Steve. His Blue Pill helps men who have issues with decreased libido and performance. His Blue Pill was created as an all-natural and non-prescription alternative comparable to Daily Cialis, Viagra, and Levitra. His Blue Pill is directed for daily usage for men that are looking for a solution for their sexual health problems. Key Benefits of His Blue Pill: Enhances performance and arousal Increases drive, stamina, and pleasure Boosts men s Libido and desire Increases the blood flow for better firmness. The ingredients in His Blue Pill are 100% holistic and have been researched in numerous research studies and are proven to work. The three ingredients in the His Blue Pill are L- Citrulline, MACA, and Red Korean Ginseng. L-Citrulline works to increase nitric oxide that causes increase blood flow without complications according to a study in the Journal of Urology. In this study men were very satisfied with their results and no adverse effects occurred with L-Citrulline. MACA is a root vegetable native to the high Andes of Peru. It increases arousal in men and women, increases energy, stamina, athletic performance and memory. Red Korean Ginseng which has been used in Chinese medicine for years to help increase male and female satisfaction. It also works as an antioxidant to rid the body of free radicals and has been shown to help people with heart disease. His Blue Pill is an all-natural sexual health supplement without the harmful side effects that the prescription medications have, and at a fraction of the cost. Men all around the world will love the effects that His Blue Pill have on their sexual lifestyles. Cost less than 2 Viagra and a third the cost of a bottle of Daily Cialis.

8 Price Options: (1) One month $93.95 Plus Shipping (2) B3G1F $ Plus Shipping (3) B5G2F $ Free Shipping Testosterone Booster Plus Gentlemen: Testosterone Booster Plus helps men with low or declining testosterone levels increase testosterone at an amazing rate! Build Lean Muscle Increase Strength Overcome Fatigue Increase Energy Improve Mood Reduce Body fat Increase Libido 1. TDHEA A study done at Washington University School of Medicine showed that DHEA undoubtedly naturally raises the body s testosterone levels. It is an excellent alternative to straight testosterone replacement shots to boost the levels of the hormones that stimulate testosterone production. DHEA is a hormone that is made in the adrenal gland and testes, which changes into testosterone in men. 2. L-Citrulline Is an amino acid that provides many benefits for men s health, including increasing blood flow for better erection results. Best-known for boosting sexual health, L-Citrulline also helps with other conditions such as, high blood pressure and fatigue. Once in the body, it converts to another amino acid called arginine, which has been shown in studies to promote higher testosterone levels without causing the negative side effects that men experience with testosterone replacement.

9 3. Tonghat Ali Is the most-studied male testosterone booster today. Found in the Malaysian rainforest, Tongkat Ali (also known as Eurycoma Longifolia Jack) has been proven to increase the production of free testosterone and help maintain a strong sex drive, potency, muscle mass and strength, fat distribution, bone mass and sperm production. Price Options (1) One Month $39.95 Plus Shipping (2) B3G1F $ Plus Shipping (3) B5G2F $ Free Shipping (4) B7G3F $ Free Shipping RememBrandtz: KEY BENEFITS of RememBrandtz: Memory & Recall Enhancement Less Mental Fatigue and Forgetfulness More Focus, Concentration, and Cognition Reduces Stress with Antidepressant Benefits Improves Quality of Life & Job Performance Academic Enhancement / Learning Habits Supports Healthy Brain Function Designed for Individuals from years REMEMBRANDTZ INGREDIENTS INCLUDE: 1. The Asian herb Bacopa Monnieri, which has been used for hundreds of years by India s Ayurvedic practitioners as a natural brain tonic to improve memory and mental focus. Modern scientific research appears to support this ancient healer. It contains natural phytonutrients known as bacosides that help with nerve cell repair, production and signaling. All studies show that it will improve memory, learning, and

10 speed of information processing. Bacopa Monnieri has shown to optimize brain power to improve mental focus and enhance short term memory. It can also enhance the activity of vital neurotransmitters involved in information processing and memorization. It also greatly benefits those with ADD & ADHD. 2. Korean Red Ginseng contains ginsenosides that decrease amyloid, a beta peptide that builds up in Alzheimer s patients. 3. Huperzine increases levels of the neurotransmitter, acetylcholine in the brain, and increases blood flow to the brain. 4. Vitamin E gives the brain needed antioxidant protection. Recent research suggests that increased vitamin E helps preserve brain function and protect against nerve cell degeneration. A healthy intake of vitamin E can prevent or slow cognitive decline as the brain ages. 5. Saffron Extract helps improve mood and combats depression. Both of which are effects of an aging or overworked brain. Price Options: (5) One Month $46.95 Plus Shipping (6) B3G1F $ Plus Shipping (7) B5G2F $ Free Shipping (8) B7G3F $ Free Shipping Introduction: SCRIPTING Thank you for calling Physicians Forever Young. My name is. I m glad you called and I m here to help you in any way possible today.

11 May I have your name please so that I can locate your account and see what I can help you with? While you locate the customer s account, it s a great opportunity to begin asking probing questions to identify the caller s needs. Thank you for verifying your information. I see here that you enrolled into our free trial offer on [date]. Flow into probing questions while pulling up the customer s account At any time if the customer says they want to cancel, say the following: I can certainly cancel you today, but first can I ask you a few quick questions so that I can better assist you? Use Probing Questions below to identify the caller s needs: His Blue Pill Probing Questions How long have you been struggling with this? Supportive Response: (repeat back & show empathy) I imagine you must be getting frustrated, (customer name)! How has your partner been dealing with the uncertainty? Supportive Response: (repeat back & show empathy) which, I m sure only makes you feel worse! (Caller name), What else have you tried to get some help with this? Supportive Response: (paraphrase back & show empathy) The good news is that this will be the last new product you will ever have to try! Let me ask you, what s the worst part about dealing with this?

12 Supportive Response: (paraphrase back & show empathy) You really shouldn t have to feel this way. We need to get His Blue Pill to you ASAP so you can get back on track! Prostakare Probing Questions What are some of the symptoms ProtaKare has been helping you with? Supportive Response: I love hearing success stories from men who have improved their lives with ProstaKare! And just out of curiosity, how long have you been using ProstaKare, (caller name)? Supportive Response: (paraphrase back and show empathy) I m glad to hear you re staying on top of your health! Make any changes/updates to CRM and capture address if needed. If this is a new customer and they are looking to place an order go to New Sale scripting. Advise caller of activity/charges on the account. Once a need is identified by asking probing questions, use information save to remind the customer of why they ordered in the first place and encourage them to really see the benefits of the product before going into incentive (discount) saves. Make sure you keep in mind what the customer s need is throughout the entire call. Anytime a customer has an objection, bring up why they initially ordered and flow into appropriate save. **Please note, if the customer has a one time order you are offering a discount to prevent return. "I WANT TO CANCEL" (IN TRIAL)

13 If during trial and have not been billed on day 15, say the following: (10 day trial Extension) Offer 1: Extend trial 10 Days This is what I m going to do for you, [customer]. I m going to extend your trial for an additional 10 days to allow you to really experience the great benefits of your membership with (Product). You said you were most interested in [X], so this will give you more time, free of charge, to really see how much this product will benefit you. Promise me over the next 10 days you will really commit yourself to the program and give us a call by [date] if for whatever reason you don t wish to continue, and remember that even if you forget to call to cancel, you are covered by our 30 day money back guarantee, so there is no risk in taking advantage of these extra 10 days, okay? If Yes : Apply extension, go to close If No : Go to 10 Day Extension + 20% Discount Offer 2: 10 Days + 15% Discount to continue (product) and price seems to be your main concern, I will go ahead and extend your trial, giving you and additional 10 days, as well as apply my personal employee discount to your account today if you decide to continue your enrollment. That s right, I am going to give you 15% off for as long as you re a member with us, but you pay nothing more today. Okay? If "Yes": Apply 15% discount, go to close. If "No": Go to 20% save offer. Offer 3: 10 Days + 20% discount to continue I completely understand, [Customer name]. I want to make this as easy and convenient for you as possible and make sure you still have a chance to really benefit from the

14 program. Let me speak with my manager and see what else we can do for you today, as I really want you to experience what (product) has to offer. Put on second hold I just spoke with my manager and he s authorized to give you an additional 10 days on your trial AND if you just love the program and decide to continue, you ll also get 20% off, which saves you $X per month and you can cancel at any time! If you decide to continue it s only $90 every 90 days, which is just $1 per day and backed by our 30 day money back guarantee. Let s go ahead and extend your trial & you won t be billed anything today, okay? If "Yes": Apply 10 Days + 20% discount, go to close. If "No": Cancel Recurring charges + go to close "I WANT TO CANCEL" (AFTER TRIAL, WITHIN 30 DAYS) If trial has expired, customer has been billed $ (first re-bill) and covered by 30 day MBG: Offer A: 15% discount to continue Because I know you will benefit from (Product) and price seems to be your main concern, I will go ahead and apply my personal employee discount to your account today if you decide to continue your enrollment. That s right, I am going to give you 20% off for as long as you re a member with us, but you pay nothing more today. Okay? If not mentioning a credit, proceed with cancellation & end call If mentioning cancel and credit, proceed with Offer 1, 2, & 3 below

15 Offer 1: 15% Credit & Cancel only if within the MBG That s fine, I will cancel you immediately and I will go ahead and apply my personal employee discount to your account today. That s right, I am going to give you a 20% instant credit, that s $29.99 and I just cancelled your enrollment. If you decide you would like to re-enroll, you may call us at any time and we can guarantee this lower price? If "Yes": Apply 15% credit, cancel recurring & go to close. If "No": Go to 20% Credit & Cancel Offer 2: 20% Credit & Cancel only if within the MBG I completely understand, [Customer name] and I have confirmed your enrollment has been cancelled. Plus, I will apply a 20% instant credit, that s $60, and still give you access to all the benefits over the next 90 days, with no obligation to continue. Let s get you that $60 back into your account right away, okay? If "Yes": Apply 20% credit, cancel recurring, go to close. If "No" and demanding full refund: Option 1: (If within 30 day MBG) I hear you, so I ll immediately cancel your account and credit you for what you have been charged. Close: Is there anything else I could have done to better your customer service experience today? [Acknowledge.] Thank you for calling Physicians Forever Young Customer Care and I hope you have a great day!

16 New Sale/More Information: WE ACCEPT: Visa/ Mastercard New Sale/More Information: (Customer Name), I am so glad you called today because we are running some great promotions on [product name]! The best thing about this program is If Yes: Go to Order Confirmation If No: Provide customer with website and CS number should they decide to change their mind. Order Confirmation I d just like to confirm your order. (Customer must affirm) Great, I d like to confirm that you ve ordered (list product) today (and list up sells). (Wait for response) Today's date is, your name is, your address is. Your order number is. The card you provided today will be charged (SEE TOTAL) and you will receive your shipment in X days, the name of the company as it appears on the card is [product name]. If Yes: Go to order confirmation (2)- Verbal confirmation If No: Provide customer with website and CS number should they decide to change their mind. Order Confirmation (2) Now M/M, to confirm I have your approval for your order I'll need to verify and record the last four digits of the card you used today. If you authorize us to charge your credit/ debit card ending in (Read last 4 digits of CC) for the payments I've just described, please say 'yes.' This will be recorded as your electronic signature authorizing the transaction. (MUST GET A POSITIVE YES )

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