Eliminating bad behavior

Transcription

1 Dealing with toxic employees: Eliminating bad behavior 2015 The Continuing Education Center, Inc. d/b/a National Seminars Training. All rights reserved, including the right to reproduce this material or any part thereof in any manner. Presented by Jodie-Beth Galos, Esq., SHRM-SCP, SPHR

2 Passive-Aggressive Individual: Someone who may appear to comply or act appropriately, but actually behaves negatively and passively resists How Toxic Employees Sabotage the workplace

3 Passive: Submerges one s rights to someone else s needs Aggressive: Focuses on one s own needs Assertive: Blends one s own rights with others rights How Toxic Employees Sabotage the workplace

4 Passive-Aggressive Characteristics: 1. They rarely express their hostility directly. 2. They re unreasonable. 3. They repeat their subterfuge over time. 4. They re uncomfortable to experience Identify Passive-Aggressive Behavior

5 The Puzzled Pretender This person fakes misunderstanding.

6 The Excusafarians They conveniently don t hear, see, or remember responsibilities.

7 The Behind-the-Back Bellyacher They constantly complain about other people.

8 The too trivial to take issue These people fall just short of compliance.

9 The Team two-timer This person diminishes the ends, knowing responsibility is on the team.

10 The Crusading Kiss-up This person goes around his or her supervisor to fake good performance.

11 The Reverse Paul Revere These people create a crisis just so they can solve it.

12 The Protracted Performer They take on assignments but take too long to complete them.

13 The Agreeable annoyance They present themselves as agreeable, but cause small problems and snarky comments.

14 Passive-Aggressive Song It s not me; it s you. He s a master of illusion. They take credit where credit isn t due. They put the fun in dysfunctional. They are saboteurs. He stirs up things behind the scenes. The PA person is skilled at gatekeeping. She can be difficult to terminate.

15 Their actions are rooted in coping with stress, anxiety, and insecurity. Expect toxic people. Don t personalize. Control Your Emotions

16 Avoid toxic people. Control Your Emotions

17 Don t mirror their anger. Control Your Emotions

18 Use your sense of humor. Control Your Emotions

19 A paper trail is important. Have a witness. Set clear expectations. Control Your Emotions

20 Prevent electronic time bombs. Your Control Promote face-toface communication. Emotions

21 Seek help. Control Stop toxic behavior at the door. Your Emotions

22 It s tempting to get even. Recognize toxic behavior in yourself. Don t be a monster. Control Your Emotions

23 What is the pattern of toxicity? Have the first conversation alone. Move to problem solving. Problem-Solve First

24 Don t make accusations. Ignore emotional outbursts. Establish consequences. Problem-Solve First

25 Portray an assignment as being very simple. Strategies for Toxic Behavior

26 Publicly assign authority to take care of emergencies by going up the line. Strategies for Toxic Behavior

27 Make promises to get group work done public. Strategies for Toxic Behavior

28 Don t recap meetings for late people. Strategies for Toxic Behavior

29 Have a group conversation about gossip. Strategies for Toxic Behavior

30 Force people to think about their excuses. Strategies for Toxic Behavior

31 Think about the opportunity costs of not disciplining. Strategies for Toxic Behavior

32 The best solution is honest and direct communication. Solicit input from the toxic person. Strategies for Toxic Behavior

33 Passive-aggressive people need the desire to change.

34 2015 The Continuing Education Center, Inc. d/b/a National Seminars Training. All rights reserved, including the right to reproduce this material or any part thereof in any manner. for joining us today!