Thriving During Non-Stop Change

Transcription

1 Michigan Association of Healthcare Advocates Crystal Mountain, Michigan Thriving During Non-Stop Change Presented by: Kathleen Osta Of Vital Clarity October 13, Aurora Drive, #2 Asheville, NC

2 The Transition Curve PAST FUTURE SHIFT Signs of Denial What You See Avoidance Going through the motions Only routine work Confusion Not learning Exaggerated hardiness Signs of Resistance What You See Accidents, illness Mistakes Careless or sloppy work Anger, frustration Low energy, sluggishness Difficulty concentrating What You Hear Silence "It'll blow over "What's the big deal?'' "I don't want to discuss it" Changing the subject from "the change" to anything else What You Hear Complaining "This won't work" "Whose idea was this? "We've tried this before" "Why do we have to do this?" 2

3 Why Do People Resist Change? They don't understand the reason for it. They fear the loss of a world they were comfortable in. They fear not being good enough to master the new demands. They have been hurt or betrayed by previous changes. They were not asked for input about the change. They don't know what it means for them. What are some other reasons? 3

4 Communication Strategies ANNOUNCE Present openly Inform Care-front" RECOGNIZE Inspire Acknowledge Celebrate accomplishments LISTEN Solicit responses Receive input Acknowledge feelings FACILITATE Focus Brainstorm Seek new possibilities 4

5 Assessing An Actual Change List the people that you work with, or those with whom you spend the most time, and based on the indicators previously mentioned, make a guess about where each person is. Name Signs Observed Phase Next, graph these people on the grid below. Place their initials approximately where they fall on the curve. Finally, from your analysis, what approaches could you use as an employee, supervisor, or colleague to help them move to the next stage? Where are you on this curve? What ritual might help your co-worker move? What ritual might help you move? 5

6 Shifting Your Focus Think about a situation or condition that is a recurring source of frustration in your workplace. State it here as clearly as possible: Step 1: Under the CANNOT CONTROL" column, list all aspects of this situation that you cannot control (at least 4). Step 2: Now, list all aspects of this situation you CAN CONTROL. Step 3: Finally, label the middle column CAN INFLUENCE." Consider each item in the CANNOT CONTROL" column and, one by one, list ways you can influence that aspect of the situation. STEP 2 STEP 3 STEP 1 CAN CONTROL CANNOT CONTROL 6

7 Personal Power Grid Can Control Can Influence Cannot Control Take Action MASTERY CEASELESS STRIVING No Action GIVING UP LETTING GO MASTERY - Taking action on things you can control. CEASELESS STRIVING - Taking action on things you cannot control. Spending time reacting, and never feeling satisfied. Type A behavior. GIVING DOWN - Not taking action on things you can control. Acting helpless, feeling like a victim. Not doing what you could do. LETTING GO - Not taking action on things you cannot control. Not feeling guilty or resentful. A physical feeling of relief, release of pressure. 7

8 Personal Power Worksheet Think of a challenge you are facing. In the Personal Power Grid below, write what you are and are not doing in each area. Remember, that in most major challenges, you are probably acting in all four ways: mastery, ceaseless striving, giving up and letting go. Can Control MASTERY Cannot Control CEASELESS STRIVING Take Action GIVING UP LETTING GO No Action 8