How to Supervise Bad Attitudes & Negative Behaviors

Transcription

1 How to Supervise Bad Attitudes & Negative Behaviors DISCLAIMER: The principles and suggestions in this handout and the How to supervise bad attitudes & negative behaviors webinar are presented to apply to diverse personal and company situations. These materials and the overall seminar are for general informational and educational purposes only. The materials and the seminar, in general, are presented with the understanding that CareerTrack is not engaged in rendering legal advice. You should always consult an attorney with any legal issues CareerTrack, a division of PARK University Enterprises, Inc. Registered U.S. Patent & Trademark Office and Canadian Trade-Marks office. Except for the inclusion of brief quotations in a review, no part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from PARK University Enterprises, Inc.

2 ONE Getting to the Cause of Bad Attitudes and Negative Behavior Challenges of today s workplace: Increased outsourcing Downsizing Litigious nature of the workplace Laws intended to protect employees that mandate management behavior The expectations that employees have of their job their boss their organization There is no one cause or simple strategy for overcoming bad attitudes. PRIMARY Cause of Bad Attitudes Symptoms Low self-esteem Fear Boredom Unresolved conflict Inability to accept change Resentment 2

3 ONE Secondary Cause of Bad Attitudes Symptoms Stress Physical conditions Lack of understanding of the organization s goals Past experiences Lack of feedback Lack of recognition Bad attitudes happen when employees believe that their best interests are in conflict with the best interests of their manager or the organization. 3

4 TWO Positive Conflict Resolution 4 critical points of successful conflict resolution guide you to a conflict resolution strategy: Degree of Conflict Level of Intensity Frequency Challenge of Resolution Conflict Resolution Strategy Uncooperative Competition (win/lose) Avoidance (withdrawal) Unassertive Assertive Collaboration (win/win) Avoidance (capitulation) Cooperative 4

5 THREE Turning Around Bad Attitudes and Negative Behavior 5 Characteristics of Negative Thinking: Focusing on the Negative All or Nothing Overgeneralizing and Labeling Jumping to Conclusions Personalizing and Blame You can t change someone else s attitude. Attitude is how people choose to think. You need to focus your efforts on behavior. Change behavior and attitude may follow. Costs of Bad Attitudes: Acts of sabotage High levels of conflict Low levels of workplace cooperation Spread of anti-management feelings Reduced work quality Establish appropriate boundaries. Eliminate the payoff that is perceived by demonstrating the bad behavior. 5

6 FOUR The Disciplinary Process Behaviors associated with poor performance: Insubordination Personal problems Absenteeism lateness Doing the minimum amount of work to get by Disruptive passive-aggressive behavior Procrastination Isolate the behaviors and address each one individually. Prioritize address the most disruptive behavior first. The disciplinary process: Counseling Confrontation Documentation Remember: Early intervention is the key to successful discipline outcomes Silence means acceptance and approval Uncorrected behavior is repeated The earlier you respond, the less you have to fix Don t wait for the employee s annual review to address problems 6

7 FIVE Motivating Bad Attitude Employees The Negativity Cycle Negative Thoughts Decreased Productivity and Job Satisfaction Negative Feelings Negative Behavior Recognize your role in the negativity cycle Self-Assessment Do you? Offer praise and positive feedback? Create harmony? Listen? Motivate? Reserve judgment? Treat everyone fairly and on the basis of merit? Or? Criticize and condescend? Create division? Interrupt or change the subject? Sap energy? Pass judgment? Show favoritism? 7