Setting the Emotional Tone:

Transcription

1 Setting the Emotional Tone: Managing Emotional Culture in the Library Jason Martin Walker Library, Middle Tennessee State University

2 About Me Associate Dean, Walker Library, MTSU Assessment Professional Development Researcher, Author, and Presenter Leadership Emotional Intelligence Mindfulness Organizational Culture

3 Introduction Modeling good organizational behavior using emotional intelligence.

4 Introduction

5 What is Emotional Intelligence?

6 Emotional Intelligence Goleman (2004) wrote, Emotional intelligence, at the most general level, refers to the abilities to recognize and regulate emotions in ourselves and others.

7 Emotional Intelligence Emotional Intelligence Self-Awareness Self-Management Social Awareness Relationship Management

8 Overview AWARENESS (RECOGNITION) MANAGEMENT (REGULATION) SELF Self-Awareness Understand emotions Know who they are Value-driven and selfaccepting Introspection Self-Management Self-control Work-life balance Long-term achievement Mindful OTHERS Social Awareness Empathy Compassion Considering emotions when making decisions Work to understand others Relationship Management Building relationships Influence and inspiration Communication Be open and curious

9 Emotional Intelligence Why is emotional intelligence important to leadership?

10 Emotional Intelligence Leadership is emotional.

11 Emotional Intelligence Self-awareness and social awareness are the cornerstones of emotional intelligence.

12 Emotional Intelligence While all four pieces play an important role in managing emotional culture, this webinar will focus on social awareness and relationship management.

13 Emotions in the Workplace

14 Emotions in the Workplace Libraries need a healthy emotional culture in order to work well together and be a functional organization.

15 Emotions in the Workplace Culture is the shared values, norms, and accepted behaviors of an organization.

16 Emotions in the Workplace Emotions are fine in the workplace.

17 Emotions in the Workplace Problems arise from too much or too little emotions.

18 Emotions in the Workplace Emotions must be expressed constructively.

19 Emotions in the Workplace As a leader, stay grounded and use emotions wisely.

20 Self-Awareness

21 Self-Awareness What look are you projecting to your library? What does that look say about you?

22 Self-Awareness Are you emotionally aligned?

23 Self-Awareness Be aware of and control unconscious bias. See every person and situation with fresh eyes.

24 Self-Awareness Where do you excel?

25 Self-Awareness Are you allowing emotion to control your actions?

26 Self-Awareness Conscious pause Right now I am thinking Right now I am feeling

27 Self-Awareness Mindfulness

28 Self-Awareness Reflect and explore why.

29 Self-Management

30 Self-Management Emotional consistency.

31 Self-Management Is it your mood? Or is it you?

32 Self-Management Respond do not react. Delay your response.

33 Self-Management Be aware of body language and facial expressions.

34 Self-Management Monitor what you say to yourself.

35 Self-Management Working after work.

36 Self-Management Self-Care

37 Self-Management Develop and use your positive. Manage your negative.

38 Social Awareness

39 Social Awareness What is empathy?

40 Social Awareness Types of empathy Cognitive Emotional Empathic concern

41 Social Awareness Problems with empathy.

42 Social Awareness What is compassion?

43 Social Awareness Empathy v. Compassion

44 Social Awareness Organizational awareness is a kind of empathy. Understand the people and culture of your library.

45 Social Awareness Resonant v. Dissonant Leadership and Organizations

46 Social Awareness Relate with your co-workers.

47 Social Awareness Acknowledge feelings and emotions. Influence and redirect emotions.

48 Social Awareness Group problem solving.

49 Social Awareness Reward behavior you want to see.

50 Social Awareness When problems arise, do not be passive.

51 Social Awareness Help develop a sense of purpose for the library and create hope and a vision for a better future.

52 Social Awareness Creating new norms and changing old ones.

53 Relationship Management

54 Relationship Management Leadership is relationships.

55 Relationship Management Relations Leaders v. Task Leaders

56 Relationship Management Communicate effectively Be transparent Actively listen

57 Relationship Management Antagonistic relationships Focus on facts, not people. How did I contribute to this? Meet hardness with softness. Provide room to back down.

58 Relationship Management Use the 3 R s Redirection Reciprocity Rationality

59 Relationship Management Passive aggressive colleagues Conscious pause Benefit of the doubt Focus on the message

60 Review

61 Review Cannot change everything at once. Aim large, but start small. Small things add up to big things.

62 Review What message are we sending with our behavior? How can we better model good organizational behavior?

63 Review Self-Awareness What are we feeling? Why are we feeling it? Is it controlling us?

64 Review Self-Management Not letting what we are feeling control us. Changing what we are feeling. Managing the message we send.

65 Review Social Awareness Being aware of others perspectives and what they think and feel. Being attuned to our library s emotional culture. Influencing the emotional culture of the library.

66 Review Relationship Management Developing relationships throughout the library. Managing relationships, especially difficult ones.

67 Review Questions? Resources: drjasonmartin.info/professional/ research/manageec/