Attrition and Retention Consortium 2016 Benchmark Conference Call (2015 Retention Data)

Transcription

1 Attrition and Retention Consortium 2016 Benchmark Conference Call (2015 Retention Data) Professor and Department Chair Rutgers University & Distinguished Research Environment Professor Warwick Business School University of Warwick

2 EXECUTIVE SUMMARY EXEMPT TURNOVER OBSERVATIONS Voluntary turnover continues to go up But smaller increase compared to last year Who is more likely to quit? Shorter tenure Women Non-White Non-High Performers Younger Defined Contribution Retirement Plans 2

3 EXECUTIVE SUMMARY EXEMPT TURNOVER OBSERVATIONS Absolute quit rates remain modest, but firm year-over-year increases approach 5 in some cases Hiring appears to be up a little On-boarding and socializing newcomers remains an issue Continued issues with retaining women and minorities Especially newcomer women and African-Americans The gap between high performer and non-high performer quit rates continues to narrow The shift from defined benefit to defined contribution retirement plans continues The defined contribution quit rate is now more than 2.5x the defined benefit quit rate The Non-US exempt quit rate is slightly down from last year 3

4 Firm Report Layout Defining Quit Rates Data Provided by Your Company Employment Status Employees Classified as B = Still Employed Q = Voluntary Quit R = Retirement V = Voluntary Layoff L = Involuntary Layoff T = Other Termination - Base Population = Sum (B + Q + R + V + L +T) QUIT RATE = SUM(Q) SUM(B + Q + R+ V + L +T) X 100 4

5 Calculation of Weighted Average Voluntary Quit Rate Weighted (Individual-Level) Average Quit Rate = Total Number of Quits for All Firms Total Base Population for All Firms x 100 Unweighted (Firm-Level) Average Quit Rate = (Quit Rates for Each Firm) Total Number of Firms x 100 5

6 ALL ARC DATA 11.2% of Customer Service Employees with Less than 1 Yr Quit 6.62% of Software Engineers with 2 Years of Service Quit ARC 2012 CONFERENCE 6

7 ARC 2015 FIRM PARTICIPANTS N=21 firms (2014 = 21 firms; 2013 = 21 firms; 2012 = 23 firms) Eli Lilly submitted after one year absence; Progressive did not submit 3M Allstate Insurance BAE Systems BNSF Railway Boeing Caterpillar Citizen s Financial Cummins Dow Chemical Eli Lilly Ford Motor Company General Motors John Deere Lockheed Martin Monsanto Nationwide Parker Hannifin Raytheon State Farm Union Pacific Weyerhauser 7

8 ARC 2015 FIRM PARTICIPANTS (all employees) N = 1,220, = 1,204, = 1,232, % 4. Quit Rate 3.5% 2015 Quit Rate = 4.4% 2014 Quit Rate = 4.1% 2013 Quit Rate = 3.2% 2012 Quite Rate = 3.1% * weighted/individual level % % % Quit Rate 8

9 ARC 2015 US EXEMPT WORKFORCE N = 544, = 563, 116 (21 firms) 2013 = 559, 341 (21 firms) 2012 = 621,554 (23 firms) 4.5% % 3. Quit Rate 2015 Quit Rate = 3.8% 2014 Quit Rate = 3.7% 2013 Quit Rate = 3.2% 2012 Quite Rate = 3.1% 2.5% % % * weighted/individual level Quit Rate 9

10 US Exempt Demographic Attributes Sex Women: 30.2% (2014: 31.3%; 2013: 32.; 2012: 30.3%) Men: 69.8% (2014: 68.7%; 2013: 68.; 2012: 64.6%) Unknown: <.1% Job Performance High Performers: 13.7% (2014: 14.8%; 2013: 13.1%; 2012: 15.9%) Not High Perform: 64.6% (2014: 68.8%; 2013: 73.5%; 2012: 68.5%) Unknown: 21.7% (2014: 16.5%; 2013: 13.4%) Ethnicity Caucasians: 74. (2014: 77.1%; 2013: 78.7%; 2012: 71.3%) African Americans: 7.2% (2014: 7.; 2013: 6.8%; 2012: 5.9%) Hispanic Americans: 5.4% (2014: 5.4%; 2013: 4.9%; 2012: 4.5%) Asian Americans: 8.4% (2014: 7.9%; 2013: 7.8%; 2012: 6.4%) Native Americans: 0.4% (2014: 0.5%; 2013: 0.5%; 2012: 0.4%) Hawaii - Pacific Island: 0.2% (2014: 0.2%; 2013: 0.1%; 2012: 0.1%) Multiracial: 4.1% (2014: 1.1%; 2013: 0.9%; 2012: 0.8%) Unknown: 0.3% (2014: 0.8%; 2013: 0.3%; 2012: 10.6%) 10

11 US Exempt Demographics Tenure Frequency (Years) (%) (%) (%) (%) < 1 37, , , , , , , , , , , , , , , ,

12 US Exempt Demographics Age Frequency (Years) (%) (%) (%) (%) <=24 14, , , , , , , , , Unkno <

13 US Exempt Demographics US Region Frequency Midwest Northeast South West Unknown 202,103 57, , ,912 2,435 (%) (%) (%) (%)

14 US EXEMPT DEMOGRAPHICS Job Type Frequency (%) (%) (%) (%) 01 Customer Service 45, Manufacturing Ops/Engr 51, Manufacturing Ops/Supv 19, Engineering 142, Software Engineering 22, Information Technology 54, Research 26, Sales 21, Marketing 15, Supply Chain/Purchasing 28, Financial Customer Service 9, Finance 29, Human Resources 13, Corp Affairs/Communication 3, Legal 6, Other Exempt 53,

15 US EXEMPT DEMOGRAPHICS Job Level Frequency Executive Individual Contributors Individual Contributors (Union) Managers/Supervisors Unknown/NA (%) (%) (%) (%) 17, , , NA NA 110, Retirement Type Frequency (%) (%) (%) (%) Defined Benefits 259, Defined Contributions 166, Unknown/NA 117,

16 Total Turnover Rate 18% 16% 14% 12% 1 8% 6% 4% Firm Total Turnover Rate for US Exempt Workforce Voluntary Quits, Terms, Layoffs, Retirements 4.5% 4.8% 4.9% % 5.6% 7.9% 8.4% 8.7% 9.5% 9.6% 9.8% 9.8% 9.8% % 13.1% 13.8% % 15.8% 2% OO LL JJ NN RR EE UU TT CC DD ARC BB SS GG FF MM KK PP HH AA QQ II ARC FIRMS ARC = Unweighted Average of All Firm Quit Rates ARC 2015 Turnover Rate = 9.2% ARC 2014 Turnover Rate = 8.6% ARC 2013 Turnover Rate = 7.9% ARC 2012 Turnover Rate = 7.4% * weighted/individual level 16

17 Firm Non-Quit Termination Rates US Exempt Workforce 12% 11.4% 1 9.3% 9.6%10.1% Termination Rates 8% 6% 4% 2% % 7.2% 6.7% 6.4% 5.1% 5.3% 5.4% 3.9% 4.4% 3.3% 2.2% 2.4% 2.5% 2.7% 2.7% 2.7% 1.7% LL OO UU RR JJ EE NN CC TT AA DD GG ARC MM SS FF BB KK II QQ PP HH ARC = Unweighted Average of All Firm Quit Rates ARC FIRMS ARC 2015 Non-Quit Turnover Rate = 5.4% ARC 2014 Non-Quit Turnover Rate = 4.8% ARC 2013 Non-Quit Turnover Rate = 4.7% ARC 2012 Non-Quit Turnover Rate = 4.4% * weighted/individual level 17

18 12% 1 Firm Voluntary Quit Rates US Exempt Workforce 10.7% Voluntary Quit Rates 8% 6% 4% 2% 2.2% 2.3% 2.3% 2.4% 2.6% 2.9% 2.9% 2.9% % 3.2% 4.4% 4.4% 4.5% 3.9% 3.9% 4.1% 5.3% 5.5% 6.2% 7.7% NN JJ OO HH BB EE RR PP FF SS LL MM KK ARC DD TT GG CC UU QQ II AA ARC = UNWEIGHTED AVERAGE OF ALL FIRM QUIT RATES ARC Firms ARC 2015 Quit Rate = 3.8% ARC 2014 Quit Rate = 3.7% ARC 2013 Quit Rate = 3.2% ARC 2012 Quit Rate = 3.1% * weighted/individual level 18

19 9% 8% Service-Adjusted Firm Voluntary Quit Rates for US Exempt Workforce 8.2% Service-Adjusted Voluntary Quit Rate 7% 6% 5% 4% 3% 2% 1% % 2.8% 3.7% 3.2% 3.2% 3.3% 3.4% 3.5% 3.7% 3.8% 4.1% 3.5% 2.9% 4.9% 5.2% 4.8% 4.5% 6.1% 6.1% JJ OO NN PP HH KK FF SS BB LL RR TT MM EE ARC DD GG CC UU II QQ AA ARC = Unweighted Average of All Firm Quit Rates ARC Firms ARC 2015 Quit Rate = 3.8% ARC 2014 Quit Rate = 3.7% ARC 2013 Quit Rate = 3.2% ARC 2012 Quit Rate = 3.1% * weighted/individual level 19

20 Voluntary Quit Rate 1 9% 8% 7% 6% 5% 4% 3% 2% 1% Distribution of ARC Workforce and Voluntary Quits by Service US Exempt Workforce % 7.7% 6.8% 6.6% % 6.3% 5.8% % 3.1% 2.4% 13.2% 14% 12.5% 8.6% 12% % 1 6.1% 8% 6.6% 4.5% 4.5% 6% 3.6% 3.6% 3.5% 3.5% 3.6% 2.7% 4% 1.4% 2% 0.8% 0.4% 0.1% < Length of Service Population Percent Percent Population Voluntary Quit Rate 20

21 Longitudinal Trend - Weighted Average for All Firms US Exempt Workforce 12% 1 Voluntary Quit Rates 8% 6% 4% 2% Year 21

22 Retention Curves Over the Years 2006 Retention Rates 2007 Retention Rates 2008 Retention Rates Quit Rate = 2.21% 2009 Retention Rates 2010 Retention Rates 2011 RETENTION RATES Retention Rates Quit Rate = 5.32% If 100 new employees began work in 2006, then 38 would still be employed after 15 years. If 100 new employees began work in 2009, then 63 would still be employed after 15 years. Assumes Quit Rates for Various Service Categories are Stable for Next 15 Years. If 100 new employees began work in 2015, then 44 would still be employed after 15 years Quit Rate 0 <1 yr yrs 15+ yrs Length of Service 22

23 ANOVA Predicting Quits by JobCat US Exempts Occupations 2015 Quit Rate 2014 Quit Rate 2013 Quit Rate 11-Financial Customer Service 6.98% 2.44% Sales % Human Resources 5.22% 4.49% Corp Affairs/Communications 4.98% 4.29% Finance 4.96% 4.51% Other Exempt 4.95% 4.73% Info Tech 4.95% Legal 4.72% 3.95% Software Engineering 4.71% 4.25% Supply Chain/Purch 3.78% 3.29% Customer Service % Manufac Ops/Engr 3.33% 3.79% Marketing 3.33% 3.38% Engineering % Manufac Ops/Supv 2.91% 2.24% Research 2.32% 2.72%

24 Logistic Regression Predicting Quits N = 328,130 Nagelkerke R 2 =.14* US Exempts Less than.05 means statistically significant Less than 1.0 means LESS likely to Quit; Greater than 1.0 means MORE likely to Quit Longer tenure less likely to Quit B S.E. Wald df Sig. Exp(B) Service_Yrs Sex Race HighPerf Age JobLevel DBDC Constant Women more likely to Quit Non-White more likely to Quit High Performers less likely to Quit Older less likely to Quit Defined Contribution more likely to Quit 24

25 Follow-Up to Logistic Regression Predicting Quits (US Exempts) Quit Rate Quit Rate 3.9%Men 4.3%Women 2.5%Defined Benefit 6.3%Defined Contribution Quit Rate 7.7%Men Service_Yrs 5 or Less Quit Rate 3.8%Not High 8.2%Women 3.6% High Performers Quit Rate 3.7%White 4.8%Non-White 5.5%African-Am Quit Rate Service_Yrs 5 or Less 3.6%WM 7.5% 5.4%AAW 10.2% 25

26 Group differences in Attrition Some Concepts: Absolute Ratio: The ratio of total attrition of one group compared to another group, for example women total attrition rate compared to men total attrition rate Service-Adjusted Ratio: An adjusted ratio that removes the influence of the differences in the length-of-service profile between groups. It answers the question: What would group A s (e.g. women) overall quit rate be if they had the same length-of-service distribution as group B (men) applied to their quit rates across the length of service bands? 26

27 1 9% 8% 7% Gender Differences by Length of Service Women Weighted Mean Quit Rate = 4.12% (2014 = 4.13%; 2013 = 3.86%; 2012 = 3.06) Men Weighted Mean Quit Rate = 3.68% (2014 = 3.57%; 2013 = 2.88%; 2012 = 2.88%) 16% 14% 12% Voluntary Quit Rate 6% 5% 4% 3% 2% 1% 1 8% 6% 4% 2% Population Percent < Length of Service PERCENT WOMEN PERCENT MEN WOMEN QUIT RATE MEN QUIT RATE 27

28 Ratio of Women to Men Voluntary Quit Rates ARC = ARC = ARC = ARC = Absolute Ratio of Women to Men Voluntary Quit Rates US Exempt Workforce AA JJ UU CC RR II FF KK ARC LL OO QQ DD GG TT EE BB MM PP HH NN SS ARC FIRMS ARC = UNWEIGHTED AVERAGE OF FIRMS' RATIOS 28

29 US Exempt Service-Adjusted Ratio of Women to Men Voluntary Quit Rates Assume Same Male Service Distribution Service-Adjusted Ratio of Women to Men Voluntary Quit Rates JJ AA UU CC LL II RR FF SS BB ARC QQ OO GG KK TT DD PP HH EE MM NN ARC = UNWEIGHTED AVERAGE OF FIRM RATIOS ARC Firms 29

30 White-NonWhite Differences in Voluntary Quits by Service 1 NONWHITE WEIGHTED AVERAGE QUIT RATE = 4.59% (2014 = 4.54%; 2013 = 4.07%; 2012 = 3.92%) WHITE WEIGHTED AVERAGE QUIT RATE = 3.53% (2014 = 3.36%; 2013 = 2.95%; 2012 = 2.68%) 16% 9% 8% 7% 14% 12% Voluntary Quit Rates 6% 5% 4% 3% 2% 1% 1 8% 6% 4% 2% Population Percent < Length of Service PERCENT NONWHITE PERCENT WHITE NONWHITE QUIT RATE WHITE QUIT RATE 30

31 Absolute Ratio of Minority to Majority Voluntary Quit Rates US Exempt Workforce 3 Ratio of Minority to Majority Voluntary Quit Rates ARC 2015 = 1.39 ARC 2014 = 1.39 ARC 2013 = FF SS AA DD II TT CC KK JJ BB ARC OO LL RR HH QQ EE GG NN UU MM PP ARC = UNWEIGHTED AVERAGE OF FIRM RATIOS ARC FIRMS 31

32 3.00 US Exempt Service-Adjusted Ratio Minority to Majority Voluntary Quit Rates Assume Same Majority Service Distribution Service-Adjusted Ratio of Minority to Majority Voluntary Quit Rates ARC 2015 = 1.12 ARC 2014 = 1.10 ARC 2013 = FF SS II BB AA JJ DD OO LL QQ RR ARC EE CC KK PP GG NN HH TT UU MM ARC Firm 32

33 13% 12% 11% 1 9% African American to Caucasian American Differences in Voluntary Quits by Service African American Weighted Mean Quit Rate = 5.12% (2014 = 4.65%; 2013 = 4.17%; 2012 = 3.91%) Caucasian American Weighted Mean Quit Rate = 3.53% (2014 = 3.36%; 2013 = 2.95%; 2012 = 2.68%) 26% 24% 22% 2 18% Voluntary Quit Rate 8% 7% 6% 5% 16% 14% 12% 1 Percent Population 4% 8% 3% 6% 2% 4% 1% 2% < Length of Service Percent Caucasian American Percent African American Caucasian American Quit Rate African American Quit Rate 33

34 Absolute Ratio of African-Caucasian American Voluntary Quit Rates Absolute Ratio of African American to Caucasian American Voluntary Quit Rates US Exempt Workforce ARC 2015 = 1.40 ARC 2014 = 1.33 ARC 2013 = SS OO AA CC LL UU QQ EE TT BB KK MM ARC II DD FF RR HH NN GG JJ PP 2.08 ARC = UNWEIGHTED AVERAGE OF FIRM RATIOS ARC Firm 34

35 Service-Adjusted Ratio of African-Caucasian American Voluntary Quit Rates US Exempt Service-Adjusted Ratio of African American to Caucasian American Voluntary Quit Rates Assume African Americans Have Same Service Distribution as Caucasian Americans ARC 2015 = 1.19 ARC 2014 = 1.07 ARC 2013 = SS CC BB EE QQ LL OO AA II UU DD ARC HH GG TT JJ KK RR NN MM PP FF ARC = UNWEIGHTED AVERAGE OF FIRM RATIOS ARC Firm 35

36 11% 1 Hispanic American to Caucasian American Differences in Voluntary Quits by Service Hispanic American Weighted Mean Quit Rate = 4.68% (2014 = 4.61%; 2013 = 3.6; 2012 = 3.55%) Caucasian American Weighted Mean Quit Rate = 3.53% (2014 = 3.36%; 2013 = 2.95%; 2012 = 2.68%) 22% 2 9% 18% 8% 16% Voluntary Quit Rates 7% 6% 5% 4% 14% 12% 1 8% Percent Population 3% 6% 2% 4% 1% 2% < Length of Service Percent Hispanic American Percent Caucasian American Hispanic American Quit Rate Caucasian American Quit Rate 36

37 3 Absolute Ratio of Hispanic American to Caucasian American Voluntary Quit Rates US Exempt Workforce 2.96 Ratio of Hispanic-Caucasian American Voluntary Quit Rates ARC 2015 = 1.31 ARC 2014 = 1.39 ARC 2013 = FF JJ HH SS TT II DD CC QQ AA KK ARC OO LL RR BB GG PP EE UU NN MM ARC = UNWEIGHTED AVERAGE OF FIRM RATIOS ARC Firms 37

38 3.00 US Exempt Service-Adjusted Ratio of Hispanic American to Caucasian American Voluntary Quit Rates Assume Hispanic Americans have Same Service Distribution as Caucasian Americans Service-Adjusted Ratio of Hispanic-Caucasian American Voluntary Quit Rates ARC 2015 = 1.09 ARC 2014 = 1.14 ARC 2013 = JJ II SS HH QQ DD OO CC RR GG AA KK ARC BB LL PP EE TT UU NN FF MM ARC Firms 38

39 11% 1 Asian American to Caucasian American Differences in Voluntary Quits by Service Asian American Weighted Mean Quit Rate = 4.38% (2014 = 4.29%; 2013 = 4.11%; 2012 = 4.12%) Caucasian American Weighted Mean Quit Rate = 3.53% (2014 = 3.36%; 2013 = 2.95%; 2012 = 2.68%) 22% 2 9% 18% 8% 16% Voluntary Quit Rate 7% 6% 5% 4% Percent Population 14% 12% 1 8% 3% 6% 2% 4% 1% 2% < Length of Service Percent Asian American Percent Caucasian American Asian American Quit Rate Caucasian American Quit Rate 39

40 Absolute Ratio of Asian American to Caucasian American Voluntary Quit Rates US Exempt Workforce Ratio of Asian-Caucasian American Voluntary Quit Rates ARC 2015 = 1.39 ARC 2014 = 1.49 ARC 2013 = MM AA DD II BB NN TT GG LL KK ARC EE FF RR PP QQ CC SS OO UU HH JJ ARC Firms 40

41 Service-Adjusted Ratio of Asian-Caucasian American Voluntary Quit Rates US Exempt Service-Adjusted Ratio of Asian American to Caucasian American Voluntary Quit Rates Assume Asian Americans Have Same Service Distribution as Caucasian Americans ARC 2015 = 1.06 ARC 2014 = 1.23 ARC 2013 = MM SS NN AA DD LL BB PP II ARC QQ KK TT GG EE JJ OO UU CC HH FF RR ARC Firms 41

42 High Performers as Percent of Exempt Workforce 35% 32.9%33. High Performer Percentage in Workforce 3 25% 2 15% 1 ARC 2015 = 16.4% ARC 2014 = 16.1% ARC 2013 = 15.1% 6.4% 6.5% 7.9% 10.9% 10.3% 13.7% % 19.8% 18.9% 22.2% 30.5% 31.1% 5% 2.7% % JJ KK LL OO QQ FF RR BB DD TT MM NN PP ARC SS GG EE CC UU HH II AA ARC = UNWEIGHTED AVERAGE OF FIRM PERCENTAGES ARC Firms 42

43 12% 11% NonHigh Vs. High Performer Voluntary Quit Rates by Service NonHigh Performer Weighted Mean Quit Rate = 3.56% (2014 = 3.52%; 2013 = 2.9; 2012 = 2.81%) High Performer Weighted Mean Quit Rate = 3.55% (2014 = 3.36%; 2013 = 2.26%; 2012 = 1.97%) 22% 2 1 9% 18% 16% Voluntary Quit Rate 8% 7% 6% 5% 4% 3% 2% 14% 12% 1 8% 6% 4% Percent Population 1% 2% < Length of Service Percent High Performers Percent NonHigh Performers High Performer Quit Rate NonHigh Performer Quit Rate 43

44 Longitudinal Trends in Voluntary Quits Between High and NonHigh Performers 6% 5.59% 5% Voluntary Quit Rate 4% 3% 2% 3.53% 2.59% 3.94% 2.24% 3.43% 2.03% 2.78% 3.22% 2.27% 2.22% 2.81% 1.97% 3.52% 3.56% % 3.55% 2.26% 1% 1.32% Year NonHigh High 44

45 Absolute Ratio of High Performer to NonHigh Performer Voluntary Quit Rates Ratio of High-NonHigh Voluntary Quit Rates ARC 2015 = 0.77 ARC 2014 = 0.67 ARC 2013 = 0.67 ARC 2012 = SS EE CC RR MM PP FF AA UU HH ARC TT DD II GG QQ BB JJ KK LL NN OO ARC Firm 45

46 Voluntary Quits by Pension Plan and Service 12% 1 Voluntary Quit Rates 8% 6% 4% 2% DB Quit Rate = 2.36% (2014 = 2.62%; 2013 = 2.38%; 2012 = 2.21%) DC Quit Rate = 6.02% (2014 = 5.29%; 2013 = 5.36%; 2012 = 5.66%) <1 YR 1 YR 2 YR 3 YR 4 YR 5 YR 6 YR 7 YR 8 YR 9 YR 10 YR YRS YRS YRS YRS 30+ YRS Length of Service DEFINED BENEFIT RETIREMENT DEFINED CONTRIBUTION RETIREMENT 46

47 Voluntary Quit Rate by Pension Plan and Age 12% 1 Voluntary Quit Rate 8% 6% 4% 2% <= Age Range DEFINED BENEFIT RETIREMENT DEFINED CONTRIBUTION RETIREMENT 47

48 Non-US Exempt Attributes N = 103,096 (2014 = 97,029; 2013 = 116,643; 2012 = 121,406) 11 FIRMS (2014 = = 11; 2012 = 13) QUIT RATE = 5.41% (2014 = 5.71%; 2013 = 5.35%; 2012 = 5.62%) GENDER Frequency Percent F M U STATUS Frequency Percent ACTIVE INVOLUTARY LAYOFF U VOLUNTARY QUIT RETIREMENT PERF Frequency Percent HIGH NONHIGH OTHER TERM VOLUNTARY LAYOFF

49 Non-US Exempt Attributes AGE RANGE Frequency Percent <= Unkno Tenure Frequency Percent <

50 Non-US Exempt Attributes JOB TYPE Frequency Percent Customer Service Manufac Ops/Engr Manufac Ops/Supv Engineering Software Engineering Info Tech Research Sales Marketing Supply Chain/Purch Financial Customer Service Finance Human Resources Corp Affairs / Communications Legal Other Exempt Job Rank Frequency Percent Executive Individual Contributor Individual Contributor (Union) n/a Manager / Supervisor XX Retirement Frequency Percent DB DC XX

51 Non-US Exempt Attributes Relative International Workforce Size of ARC Firms Distribution of International Exempt Workforce by Firm 35% Percent of International Exempt Population 3 25% 2 15% 1 5% 0.03% 0.34% 0.38% 1.02% Firm Firm Firm Firm 4.63% 5.44% Firm Firm 8.37% Firm 12.81% 13.21% Firm Firm 24.41% Firm 29.36% Firm 51

52 Non-US Exempt Attributes DISTRIBUTION BY REGION Region Frequency Percent AFRICA ASIA EUROPE LATIN AMERICA MIDDLE EAST OTHER NORTH AM XXX

53 Non-US Exempt Attributes 113 Countries (2014 = 104 Countries) TOP 10 COUNTRIES REPRESENTED SAME TOP 10 CHN, GBR, IND REMAIN TOP 3 COUNTRY FREQUENCY PERCENT QUIT RATE CHN % 7.17% 7.58% IND % 10.43% 8.04% 7.65% GBR % 5.89% 4.84% 6.89% DEU % 2.87% 2.35% 2.98% BRA % 3.75% 5.73% 5.9 MEX % 5.65% 3.29% 3.95% CAN % 4.36% 4.23% 4.2 AUS % 7.49% 5.41% 5.56% JPN % 2.13% 3.19% 2.21% FRA % 6.73% 8.35% 53

54 13% 12% 11% 1 Gender Differences by Length of Service International Exempt Workforce Women Weighted Mean Quit Rate = 5.53% (2014 = 5.75%; 2013 = 5.96%; 2012 = 6.25%) Men Weighted Mean Quit Rate = 5.35% (2014 = 5.68%; 2013 = 5.03%; 2012 = 5.35%) 26% 24% 22% 2 Voluntary Quit Rate 9% 8% 7% 6% 5% 4% 3% 2% 1% 18% 16% 14% 12% 1 8% 6% 4% 2% Population Percent < Length of Service Percent Women Percent Men Women Quit Rate Men Quit Rate 54

55 2 18% NonHigh Vs. High Performer Voluntary Quit Rates by Service International Exempt Workforce NonHigh Performer Weighted Mean Quit Rate = 4.78% (2014 = 4.32%; 2013 = 4.6; 2012 = 5.73%) High Performer Weighted Mean Quit Rate = 3.23% (2014 = 2.65%; 2013 = 2.33%; 2012 = 10.08%) 2 18% 16% 16% Voluntary Quit Rate 14% 12% 1 8% 6% 14% 12% 1 8% 6% Percent Population 4% 4% 2% 2% < Length of Service Percent High Performers Percent NonHigh Performers High Performer Quit Rate NonHigh Performer Quit Rate 55

56 International vs. US Comparisons of Quit Rates by Length of Service Exempt Workforce 2 18% US Weighted Mean Quit Rate = 3.81% (2014 = 3.74%; 2013 = 3.2; 2012 = 3.03%) International Weighted Mean Quit Rate = 5.41% (2014 = 5.71%; 2013 = 5.35%; 012 = 5.61%) 2 18% 16% 16% 14% 14% Voluntary Quit Rate 12% 1 8% 12% 1 8% Percent Population 6% 6% 4% 4% 2% 2% < Length of Service Percent NonUS Percent US NonUS Quit Rate US Quit Rate 56

57 MAKING ARC DATA EVEN MORE VALUABLE Potential Additional Variables? Job tenure # past promotions Education level Recruitment source Pay level/range Individual s manager/supervisor 57