AADB 135 th Annual Meeting

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1 AADB 135 th Annual Meeting DSOs: Supporting Dentists to Increase Access to Quality Affordable Care 9/23/18 Introductions Rick Workman, DMD, Founder & Executive Chairman, Heartland Dental A.J. Acierno, DDS, Cofounder & CEO, Decision One Dental Partners Kyle Poulsen, DDS, Supported Owner Dentist, Pacific Dental Services (PDS) Moderators: Dea Smith, Executive Director, Tennessee Board of Dentistry Dr. Frank Maggio, Member, Illinois State Board of Dentistry 1

2 Disclosures Rick Workman, DMD Founder & Executive Chairman, Heartland Dental Neither I nor members of my immediate family have any financial interests to disclose relating to the content of this presentation. A.J. Acierno, DDS Cofounder & CEO, Decision One Dental Partners Neither I nor members of my immediate family have any financial interests to disclose relating to the content of this presentation. Kyle Poulsen, DDS Supported Owner Dentist, Pacific Dental Services (PDS) Neither I nor members of my immediate family have any financial interests to disclose relating to the content of this presentation. DSOs: Supporting Dentists to Increase Access to Quality, Affordable Care ADSO s Mission and Code of Ethics The Truth About DSOs: Separating Fact from Fiction How DSOs Provide Administrative Support, Compliance, Clinical Education & Mentorship Opportunities for Dentists How DSOs Give Back to their Communities 2

3 About ADSO Vision ADSO member organizations are building a future where dentists have the ability to choose the administrative support services which best allows them to focus on patients, expand access to quality dental care and improve the oral health of their communities. 7,528 U.S. dentists supported by 54 ADSO member organizations Mission Support ADSO members through research, education and advocacy; enabling them to foster innovation, collaboration and a vibrant market where DSO-supported dentists can provide quality oral health care. 3,911 U.S. practices supported by 54 ADSO member organizations Source: ADSO About ADSO 3

4 Code of Ethics The purpose of the Association of Dental Support Organizations (ADSO) Code of Ethics (the Code) is to serve as a standard of conduct for all member companies. Company compliance with the ADSO Code of Ethics is a requirement for membership in the ADSO. This Code of Ethics embodies ADSO s mission and confirms that member companies shall act with fairness, honesty, and the highest ethical standards in all business activities; for ADSO member companies, upholding the highest ethical standards comes before everything else. By abiding by the ADSO Code of Ethics, each ADSO member company affirms that its objective is to support dentists so that they may focus on improving the quality of dental care for their patients and the quality of life for themselves and their dental professional colleagues. ADSO member companies have an obligation to act in ways that will merit the trust, confidence, and respect of dental professionals and the general public. By engaging an ADSO member company, dental professionals can be sure they are dealing with an organization committed to providing quality business service and supporting ethical conduct at the highest levels. View Code of Ethics Here Myth vs. Fact Myth Corporate ownership of a practice High doctor turnover Low clinical quality Loss of control over practice and patient care Doctors don t stay long-term Career advancement concerns Fact By law, dentists must own and operate their practices; DSOs provide non-clinical business support. This can vary based on state law. Many DSOs have low single-digit supported practice owner turnover; others support extensive mentorship and training for new dentists. Many DSOs facilitate top flight CE programs, strong mentoring opportunities, QA. By law and contract, dentists make the clinical decisions, including hiring/firing of clinical staff. Many DSO-supported dentists are now making DSO affiliation their career of choice. DSO support is the right choice for many dentists to earn more, have more mobility, and have a better work-life balance than private practitioners. 4

5 Institutional Support for DSO Model American Association of Orthodontists American Academy of Periodontology American Association of Oral and Maxillofacial Surgeons American College of Prosthodontists American Dental Hygienists Association National Association of Dental Plans Colorado Dental Association Academy of General Dentistry Kentucky Dental Association Arizona Dental Association California Dental Association Opportunities for Dentists 5

6 Clinical Autonomy The Modern DSO S is for Support Business Services Clinical Support Only the Doctor can make Clinical Decisions Why are so many dentists choosing DSOs? Business Bookkeeping Information Technology Billing & Collections Payroll Banking Finance Accounting Marketing Advertising Human Resources Office Administration Property Management Vendor Relationships Clinical More Time With Patients Peer Networking & Mentoring 6

7 Opportunities for Dentists DSOs in their Communities 7

8 Questions & Answers 8

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