Service Coordinator British Red Cross and Macmillan Support at Home Service

Transcription

1 Service Coordinator British Red Cross and Macmillan Support at Home Service Job Profile Salary band 2b Reference Area / Department Health & Social Care Territory / Division Northern. Area 2.3 Flexible location Work location (Bolton/Manchester Reports to Service Manager offices) Role duration Fixed Term for 2 years with the possibility of extension if further funding is secured Last updated January 2016 Scale and scope of role Direct reports 0 Indirect reports 10 volunteers Budgetary responsibility / accountability Some Accountability for other resources Some Reach and impact The Service Coordinator is responsible for the coordination and delivery of the British Red Cross and Macmillan Support at Home Service.

2 Context The British Red Cross and Macmillan Cancer Support are working in partnership on a two year project called the Macmillan Home Support Service. The service will provide additional support to people in Tameside and Glossop who are newly diagnosed, receiving on going treatment, palliative care or living with the effects of cancer. The service will also provide support for carers, friends and family. The Tameside and Glossop Picture The service will cover Tameside and Glossop where cancer is the commonest cause of premature death in people under 75. The chance of developing cancer increases with age so as the number of older people continues to increase we can expect there to be more people with cancer. Cancer is responsible for 36.5% of all deaths in males under 75 years and 42.7% of deaths in females under 75 years in Death rates for all cancers as a whole are higher in Tameside and Glossop than the average for the North West and England. There are significantly more deaths caused by cancer than there should be given the population age and gender profile of Tameside. Deaths from cancer make a significant contribution to the excess deaths that result in a life expectancy gap between Tameside and England making up 22% of the difference for men and 20% for women. In the Tameside area approximately 7100 people are living with or beyond cancer. It is expected that by 2030 this number will increase to Of the common cancers death rates for lung, bowel and breast are above, and for prostate the same as, the England average. 5 year survival for bowel cancer is currently the lowest in Greater Manchester. Screening uptake also varies between general practice populations and there is also a significant variation in death rates from lung cancer between wards in Tameside and Glossop. The largest ethnic groups within Tameside are Indian, Pakistani and Bangladeshi accounting for 1.7, 2.2 and 2% of the Tameside population respectively. The overall white British population is considerably higher in Tameside at 88.5% compared to the English average of 79.8%.

3 Working in Partnership The British Red Cross is working in partnership with Macmillan Cancer Support to provide additional support to people living with cancer across Tameside and Glossop. The Service Coordinator will be a British Red Cross and a Macmillan professional. The British Red Cross The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, national disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over we help them to recover and move on with their lives. The Red Cross is the largest voluntary humanitarian organisation in the world. It promotes humanitarian values and provides emergency support to people in short term crisis in the UK and overseas. Within the UK, the British Red Cross operates through 40,000 volunteers and 3,000 staff. Geographically, the UK is organised into 23 areas, which are grouped into 3 regions. Our success in making a difference to the communities in which we operate is dependent on the quality, availability and delivery of aid to those in crisis. Macmillan Cancer Support Macmillan s ambition is to reach and improve the lives of everyone living with cancer and inspire millions to do the same. Macmillan is constant source of support for people affected by cancer right from the moment they re diagnosed, through treatment and beyond. One in four people diagnosed with cancer in the UK lack support from family and friends during their treatment and recovery. In 2013 Macmillan reached 5.19 million people affected by cancer, including: 1.82 million people living with cancer 0.53 million carers of people with cancer 2.84 million friends and family

4 In 2010 there were 2 million people living with cancer; by 2030 there will be 4 million. Macmillan is a force for change an organisation that constantly pushes the NHS and the UK s four governments to improve cancer care to ensure that services will meet the needs of people affected by cancer now and in the future. Macmillan are passionate about developing innovative professional posts and services that help people affected by cancer receive the support they want and need. Macmillan co-creates and test ideas improving the coordination of care. We are able to support cross-pathway and cross-sector working, while ensuring that individual organisation accountability is retained. Experienced-based co-design is at the heart, whereby patient leaders play a dominant role in the defining, assessing and improving patient experience. Overall purpose of the role The British Red Cross and Macmillan Support at Home service aims to ensure that people affected by cancer in Tameside and Glossop receive local practical and emotional support as part of their cancer treatment package. The service will also ensure that people who are nearing the end of their life and receiving palliative care have an improved quality of the end of their life and that their family or loved one is appropriately supported. The Service Coordinator will be in charge of the day to day running of the service and will report to a Service Manager. The Service Coordinator will also manage 10 volunteers. Staff and volunteers will support people affected by cancer who are referred into the service, with a mixture of home visits and telephone calls for a period of 12 weeks. Support will also be offered to family, friends and carers. The service will offer support and advice around practical tasks, how to access home improvement services and will signpost people to social activities, groups and any other organisations that can offer additional support. The main focus will be providing befriending and emotional support and addressing any health needs. The service will not provide personal care and will instead focus on supporting people with low level needs.

5 Main Responsibilities and Duties 1. To coordinate and manage the day to day delivery of the Macmillan Home Support Service. 2. Recruit, manage, train and develop volunteers, in accordance with Red Cross policy and procedure and Macmillan s Volunteer principles. 3. Support and motivate volunteers to deliver a high quality service to people affected by cancer. 4. To ensure that appropriate and relevant training and development opportunities are identified for volunteers. 5. To accept referrals into the service and arrange assessments with people affected by cancer 6. To develop, implement and be responsible for a centralised system to receive referrals into the service and undertake initial assessments 7. To undertake home visits and assessments of needs and refer people affected by cancer into other localised services if referral is unsuitable for the British Red Cross and Macmillan Support at Home Service. 8. Liaise and work collaboratively with other community and voluntary sector based organisations. 9. Ensure that policies and procedures are adhered to by staff and volunteers and to work with the Service Manager to develop procedures and processes including Quality Standards Framework (QSF), required for a safe and high quality delivery the service.

6 10. To publicise and promote the service in a variety of ways including networking, to the Statutory Authorities, voluntary agencies and the general public. 11. Maintain and develop positive relationships with partners and stakeholders to encourage referrals, help expand the service and to support with establishing ways of sustaining the service post funding period. 12. To establish and coordinate a quarterly Operational Group which will feed into the Steering Group, involving staff and volunteers from the service as well as from Macmillan Solutions, to embed patient and public involvement. 13. Collate, monitor and report service data and key performance indicators (including activity levels, finance, service user feedback and qualitive and quantitive data) to support the objectives and targets of stakeholder organisations and funders. 14. To carry out financial processes so the service complies with Red Cross policy. 15. To assist the Services Manager in the creation and monitoring of annual service plans in line with the strategy and annual budget, supplying financial data as appropriate. 16. To provide a range of qualitive data to feed into management reports, evidencing the reach and impact of the service, and any gaps or opportunities in service provision to ensure that the needs of people accessing the service are being met. 17. To ensure that health and safety requirements for the service are met and ensure volunteers are trained to meet their responsibilities for safe working practices. 18. Ensure relevant risk assessments are undertaken for the service and safe systems of work are adhered to.

7 19. To uphold the Fundamental Principles of the Red Cross and Red Crescent Movement; to work in pursuit of the British Red Cross vision, mission an objectives, to work within it s Diversity policy and support and promote its values. 20. To actively engage with Macmillan Cancer Support to contribute expertise and experience and support the Macmillan strategy. 21. Ensure that people affected by cancer are aware that they are interacting with a Macmillan professional and know about the full range of resources and services available through Macmillan. 22. To actively engage with learning and development opportunities offered by Macmillan and the British Red Cross. 23. Assist the British Red Cross as required in the event of a major incident in the Area. 24. To undertake any other duties as requested by your Line Manager.

8 Person Specification Requirements Education & training Generic to job type > Educated to a good standard GCSE or equivalent by experience. Experience Generic to job type > Providing health or social care services > Developing partnerships with organisations ** > Delivering presentations to a range of individuals ** > Work within a busy and pressurised environment ** > Delivering services to vulnerable individuals. > Identifying the needs of individuals. > Multi-agency working, multi-disciplinary working > Marketing and publicity > Project management and meeting deadlines ** > Works to targets consistently > Developed and implemented projects > Experience of successfully recruiting service users > Experience of undertaking home visits, risk assessments and understanding of safeguarding issues > Working with the voluntary sector > Volunteer Management and development ** > Budget management > Work as part of a team **

9 Skills & knowledge Generic to job type > Awareness of the needs of people affected by cancer ** > Excellent organisational skills, especially planning, prioritising, managing daily workload, practical problem-solving ** > Excellent interpersonal and communication skills > Confident manner and able to work on own initiative if required > Ability to collate and interpret a range of management information including statistical information and user feedback. > Current knowledge of statutory and voluntary agencies that we can work in partnership with. > Knowledge and understanding of monitoring and review of service quality and standards, including service user feedback systems. > Ability to contribute effectively to the production of management reports for internal and external use. ** > Ability to work collaboratively and credibly with a wide range of external stakeholders > IT literacy particularly word and excel ** > Report writing > Identifying the needs of individuals > Creative ways to recruit service users

10 Competencies > Planning and managing projects and deadlines ** > Interpersonal and communication skills ** > Analysis, decision-making and problem solving. > Innovative and creative thinking. > Good presentation skills. > Managing and developing individuals ** > Ability to provide good customer service** Additional requirements Behaviours > Uphold the Fundamental Principles and act with integrity and in accordance with the Society s values and obligations > Recognise the implications of working within a charity and a voluntary organisation > Work within a sensitive environment > Ensure equal opportunities and anti-discriminatory practice and promote diversity ** > Recognise and value the contribution of others > Take responsibility for own and team s decisions and actions > Demonstrate flexibility and open mindedness Special Circumstances > Essential car user with own car and must have a clean driving licence. ** > Able to respond to emergency situations, with 24 hour on call duties as required. ** > Able to work and travel extensively throughout the Area on a regular basis as appropriate, and more widely in the UK as required ** N.B. All disabled candidates who meet the minimum criteria, denoted by *, will be short-listed for interview in line with our commitment under the two-tick symbol scheme.