DANGER. The Art and Science of Presenting. Mark Vaillancourt, Information Management Consultant Digineer. October 15-18, 2013 Charlotte, NC

Transcription

1 DANGER The Art and Science of Presenting October 15-18, 2013 Charlotte, NC Mark Vaillancourt, Information Management Consultant Digineer

2 Please silence cell phones October 15-18, 2013 Charlotte, NC

3 Session Evaluations Your feedback is important and valuable. ways to access Submit by 5pm Friday Oct. 18 to WIN prizes Go to passsummit/evals Download the GuideBook App and search: PASS Summit 2013 Follow the QR code link displayed on session signage throughout the conference venue and in the program guide 3

4 Explore Everything PASS Has to Offer Free SQL Server and BI Web Events Free 1-day Training Events Regional Event This is Community Business Analytics Training Local User Groups Around the World Session Recordings PASS Newsletter Free Online Technical Training 4

5 Contact Mark Vaillancourt Regional Mentor Information Management Consultant, Digineer Blog: 5

6 Agenda Emotional Intelligence Overview Self Perception Self Expression Interpersonal Stress Management Decision Making 6

7 Emotional Intelligence Overview October 15-18, 2013 Charlotte, NC

8 Emotional Intelligence Overview Emotional Intelligence A set of Emotional and Social skills that influence the way we: Perceive and Express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way Based on EQ-i 2.0, Multi-Health Systems Inc., 8 Image URL:

9 Emotional Intelligence Overview Why Emotional Intelligence? Leading Challenges Leading Challenges uses the EQi the first scientifically validated Emotional Intelligence tool in the world. 9 Source:

10 Emotional Intelligence Overview Emotional Intelligence Research Search firm Egon Zehnder International: Emotional Intelligence better predictor of success than either relevant experience or high IQ Source: Leading Challenges 10 Image URL:

11 Emotional Intelligence Overview Emotional Intelligence Research The Marshmallow Test Walter Mischel, Stanford University those who had waited patiently at four were far superior as students than those who had acted on whim Source: Emotional Intelligence, Daniel Goleman 11 Image URL:

12 Emotional Intelligence Overview WARNING! HERE THERE BE SCIENCE! 12

13 Emotional Intelligence Overview The Limbic System (Old Brain) 13 Image URL:

14 Emotional Intelligence Overview The Limbic System Aka Old/Reptilian/Primitive Brain Governs emotional responses related to SURVIVAL Anger Fear Pleasure (associated with eating and reproduction) Memory 14 Image URL:

15 Emotional Intelligence Overview The Amygdala The Neural Tripwire ~ Daniel Goleman, Emotional Intelligence In response to stress triggers Readies body for action I have a bad feeling about this. Causes release of hormones Fight or Flight Remembers triggers for later use Highly involved in disorders like PTSD 15 Image URL:

16 Emotional Intelligence Overview Fight or Flight BENEFITS Quick burst of energy Increased blood flow to extremities Lower pain sensitivity Quick burst of increased immunity PROLONGED EFFECTS Blood sugar imbalance Decreased blood flow to brain Increase abdominal fat Decrease in bone density and/or muscle tissue 16

17 Emotional Intelligence Overview SELF PERCEPTION Self Regard Self Actualization Emotional Self-Awareness INTERPERSONAL Interpersonal Relationships Empathy Independence SELF EXPRESSION Emotional Expression Assertiveness Independence STRESS MANAGEMENT Flexibility Stress Tolerance Optimism DECISION MAKING Problem Solving Reality Testing Impulse Control 17 Based on EQ-i 2.0, Multi-Health Systems Inc.,

18 Self Perception October 15-18, 2013 Charlotte, NC

19 Self Perception SELF-REGARD Respect for self Accept strengths/weaknesses Inner Strength/Self-Confidence Don t sell yourself short. 19 Image URL:

20 Self Perception SELF-REGARD Respect for self Accept strengths/weaknesses Inner Strength/Self-Confidence Don t let not knowing enough hold you back. 20 Image URL:

21 Self Perception SELF-ACTUALIZATION Willingness to persist at improving self Pursue personally meaningful objectives Do your homework. 21 Image URL:

22 Self Perception SELF-ACTUALIZATION Willingness to persist at improving self Pursue personally meaningful objectives Practice. Practice. Practice. Image URL: 22

23 Self Perception EMOTIONAL SELF-AWARENESS Recognizing/Understanding one s own emotions Understanding their cause and their impact on thoughts and actions No one wants to EAT YOU probably. 23 There is no URL for this pic. I took it myself on a bayou outside New Orleans after TechEd.

24 Self Expression October 15-18, 2013 Charlotte, NC

25 Self Expression EMOTIONAL EXPRESSION Openly expressing one s feelings verbally/non-verbally A fish rots from the head first. 25 Image URL:

26 Self Expression EMOTIONAL EXPRESSION Openly expressing one s feelings verbally/non-verbally A picture is worth a thousand words. 26 Image URL: N/A

27 Self Expression EMOTIONAL EXPRESSION Openly expressing one s feelings verbally/non-verbally I feel the need; the need for speed. ~ Top Gun 27 Image URL:

28 Self Expression ASSERTIVENESS Communicating thoughts, feelings, beliefs openly Defending personal rights and values in non-offensive, nondestructive way It s YOUR room. 28 Image URL:

29 Self Expression Self-directed INDEPENDENCE Free from emotional dependency on others Frodo: I will take it. 29 Image URL:

30 Interpersonal October 15-18, 2013 Charlotte, NC

31 Interpersonal INTERPERSONAL RELATIONSHIPS Developing/Maintaining mutually satisfying relationships characterized by trust and compassion Talk TO your audience, not AT them 31 Image URL:

32 Interpersonal INTERPERSONAL RELATIONSHIPS Developing/Maintaining mutually satisfying relationships characterized by trust and compassion Connecting with your audience means you actually look at them and talk to them. When you have slides that have huge sections of text that you read to them, you make both you and your audience un-necessary. I mean, if you put your whole presentation into text on your slides, why does anyone, including you, need to be in the room? Add to that the fact that most people don t like to go to conferences to have someone read to them. It is one thing when a novelist or poet is reading from their work in a bookstore or something, but at a conference it is just not a good idea. Long structures of text are for blog posts and technical articles and stuff like that. So, try to keep the text of your slides short. Your slide deck should COMPLEMENT your presentation, not BE your presentation. For real. Oh, and I just want to say that Firefly was a totally awesome show and the fact that it lasted only one season was a total tragedy. Where was I? Oh, right. Stop reading. 32

33 Interpersonal INTERPERSONAL RELATIONSHIPS Developing/Maintaining mutually satisfying relationships characterized by trust and compassion Be honest about what you know/don t know. 33 Image URL:

34 Interpersonal EMPATHY Recognizing, understanding, and appreciating how other people feel Being able to articulate another person s perspective respectfully Welcome to Fantasy Island! 34 Image URL:

35 Interpersonal SOCIAL RESPONSIBILITY Willing to contribute to society, social groups, general welfare Acting responsibly Showing concern for greater community REPreSENT! 35 Image URL:

36 Interpersonal SOCIAL RESPONSIBILITY Willing to contribute to society, social groups, general welfare Acting responsibly Showing concern for greater community Please use ZoomIt! 36

37 Stress Management October 15-18, 2013 Charlotte, NC

38 Stress Management FLEXIBILITY Adapting emotions, thoughts, and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas Egon: I think we should cross the streams. 38 Image URL:

39 Stress Management STRESS TOLERANCE Coping with stressful or difficult situations Believing one can manage or influence situations in a positive manner KCPO: Keep Calm and Present On 39 Image URL:

40 Stress Management OPTIMISM Positive attitude and outlook Remaining hopeful and resilient, despite occasional setbacks It could be worse. You could be on fire. ~ Matt Morin 40 Image URL:

41 Decision Making October 15-18, 2013 Charlotte, NC

42 Decision Making PROBLEM SOLVING Ability to find solutions to problems where emotions are involved Understanding how emotions impact decision making Know thyself 42 Image URL:

43 Decision Making REALITY TESTING Capacity to remain objective by seeing things are they really are Recognizing when emotions or personal bias can cause one to be less objective All the people tell me so, but what do all the people know? ~ Monroes 43 Image URL:

44 Decision Making IMPULSE CONTROL Ability to resist or delay in impulse, drive, or temptation to act Avoiding rash behaviors and decision making I love it when a plan comes together. ~ Hannibal The A Team 44 Image URL:

45 Questions? 45 October 15-18, 2013 Charlotte, NC

46 Session Evaluations Your feedback is important and valuable. ways to access Submit by 5pm Friday Oct. 18 to WIN prizes Go to passsummit/evals Download the GuideBook App and search: PASS Summit 2013 Follow the QR code link displayed on session signage throughout the conference venue and in the program guide 46

47 Thank you for attending this session and the 2013 PASS Summit in Charlotte, NC 47 October 15-18, 2013 Charlotte, NC