How did we get here. Download me now :)
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- Phillip Randall
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1 How did we get here Download me now :)
2 People at the centre
3 Co-production team
4 Community based services
5 Mapping Workshops + Digital Solutions
6 National Context
7 User Journey 2016 Existing Services AS Opportunity First 15 minutes First hour 12 hours 24 + hours PWD Tech PWD goes missing GPS Public transport pass Family Alert Alert family Alert friends Herbert protocol SEARCH AS database database CCTV O cers go to the carers house Lookout request goes out SEARCH Risk assessment resources dispatched accordingly Missing person form /photo Farm watch Media release Local media Community alert app alert heroes SEARCH
8 User journey - Service alignment today Missing person user journey Non linear touchpoints before the point of crisis PLWD goes missing Fist 15 minutes Fist hour 12 hours 24 + hours Search ends 24 + hours PLWD Family Community Post diagnostic support - conversation about putting things in for future Gather contact numbers Local friends/ neighbours Risks Daily routine Consent DEVELOP - Gatekeeping initiative Scotland transport etc. Community Awareness: my mum likes your shop PROFILE Alert profile Herbert Protocol Community safety Dangers of previous address + work Associates favourite haunts and habits Previous conversations/ interactions Alert badge Response Dementia Friends Access to transport (bus pass) Access to finance (cash, cards etc..) Power of attorney Seek Alzheimer Scotland Ethics Connectivity black spots, local area knowledge INFO GP s waiting room, Library etc. Known locations to individual Check local council/ local support / info. Dementia Friendly Communities Past medical history (recent changes or observations? UTI) Consider GPS 3rd Sector Org. History: immediate, medical, medication Device Device (GPS) options what device? capabilities of device. limitations. First Bus Rail Pass Never too early to call for help Missing Child Alert/ Missing peoples charity (London) Alarm receiving centres Door alarms Tech Consider tele care GPS Herbert protocol AS database database Door contact Telecare Check immediate surroundings (home and Garden) Send Alert Use of CCTV CCTV alert app Alarm Receiving Centre Public transport pass 101 / 999 Alert Providers Call Centre Ambulances Buses Trains Taxis Low tech Alert (PA sticker?) What were they talking bout most recently Alert family SEARCH Supervisor > Assesment/Priority > History > Info shared via radio Officers go to the carers house Lookout request goes out SEARCH Community Safety Vans Supported living Services Prof Penny Woolnough Abertay Uni + Gramp. Doc PLWD walk in straight lines. Call your contacts on contact list Alert friends Risk assessment resources dispatched accordingly search advisors Facebook, Twitter, Alert posters Missing person form /photo Farm watch SEARCH Block? monitor? bank card, bus card BUS CCTV available but not easy to access. Media release Grampian ifind alert heroes Local media -Who with- -Where found- -How you get there- What is on their person (money, car, travel pass, etc) Family follow up conversations - what did we do well, what could we have done. Return interview / for staff, family, police Existing Services AS Opportunities 2016 Steering groups 2017 Workshop Service Action/Opportunity
9 Live testing the app
10 Alert Be part of a community that can assist people with dementia if they lose their way. Download the Alert app to: Raise an alert Report sightings Get updates Alzheimer Scotland - Action on Dementia is a company limited by guarantee, registered in Scotland Recognised as a charity by the Office of the Scottish Charity Regulator, no. SC Dundee Street, Edinburgh, EH11 1DQ, ,
11 How-to videos.
12 Thank you Download me now :)
The ld, Worin ds. Wor
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