Community Fundraiser Recruitment Pack

Transcription

1 Community Fundraiser Recruitment Pack Job title Salary Annual leave entitlement Working hours Location Disclosure check Job reference Every one of us in the UK will be affected at some point by a terminal illness. When that time comes, don t we all want to be confident the right care will be there for us? We need your help now to keep us in people s homes and in communities around the UK. To provide the care everyone deserves at the end of their life. To bring light in the darkest hours. What I enjoy most about the Community Fundraiser role is the variety of the work. From working with volunteers to managing campaigns to local PR work, I feel supported by management and the training provided to support fundraising in my area, but also to push myself to try new ideas. Sophie, Community Fundraiser, East Midlands Team Thank you to everyone who supports us and makes our work possible. To find out how we can help or to make a donation, visit mariecurie.org.uk

2 Welcome from Mark Thank you for your interest in joining Marie Curie s Community Fundraising team. As the Head of Department, I would like to tell you a bit about the important role our team plays at Marie Curie. The fundraising work we do in UK communities mirrors the way Marie Curie provides local services. So, we are an important link between those services and the public, enabling people to support our work with families living with a terminal illness right across the UK. The Community Fundraising team s mission is to build long-term relationships with individuals and groups, inspiring them to fundraise and helping supporters undertake their fundraising successfully. Approximately a quarter of all Marie Curie s voluntary income comes from Community Fundraising - one of the largest in the voluntary sector. With a network of over 520 Fundraising Groups and 5,400 volunteers, we raise around 23 million every year through a mixture of supporter-led activity and well-established campaigns like our annual Great Daffodil Appeal. We also provide a unique resource to support other areas of Marie Curie s work, such as corporate partnerships, legacy promotion, retail stock generation and campaigning. By focusing on our core strength of combining local knowledge with relationship-building skills, we are able to serve the whole organisation as well as grow Community Fundraising income. As a Marie Curie Community Fundraising team member, you ll need to be positive, optimistic, open-minded and approachable. You ll be a people person, and enjoy building rapport with both individuals and groups in all parts of your community patch. You ll provide the motivation, inspiration, encouragement and support that our volunteers and supporters need to enjoy their fundraising and raise as much as possible. You ll be well-organised, hardworking, resilient and committed to giving our wonderful supporters the great stewardship they deserve. When you join us we ll provide you with a thorough induction to get you off to a flying start. We'll then support your career development with the Community Fundraising Training pathway. This is a modular programme of learning, covering topics like planning, developing a case for support, spotting supporter potential, building media relationships, managing volunteer and Fundraising Groups and making effective fundraising approaches. Good luck with your application! Mark Winton Head of Community Fundraising UK I love working at Marie Curie because I work with such amazing colleagues. Everyone at Marie Curie is so supportive and approachable and you are made to feel so welcome from your very first day. The induction programme is also excellent so you are able to get stuck into the role from day one and there is an excellent package of additional learning to support your personal development. Julie, Community Fundraiser, South West Team 2

3 Why your role is so important Every day of your life matters, whether it s the first or the last. Rosie s story Every one of us in the UK will be affected at some point by a terminal illness. When that time comes, don t we all want to be confident the right care will be there for us? But one in four people don t get the care and support they need at the end of their lives. When they re scared. When they re not sure where to turn to. When they know they re dying. That could be you or someone close to you. We can t let that happen. The things people need aren t too much to ask. High quality care in the place they want to be, usually their home. Control of symptoms like pain. And clear information from the start. So that, even at such a difficult, emotional time, people can feel in control. Comfortable. Cared for. And still like people not patients. That s what Marie Curie s been giving people across the UK for 70 years, through our nurses, hospices and other services. We know our approach works. But we re facing significant challenges, as our population ages and NHS resources are stretched to breaking point. We need you now to keep us in people s homes and in communities around the UK. To provide the care everyone deserves at the end of their life. To bring light in the darkest hours. My dad, Chris, had been slowing down for a couple of years when he was diagnosed with liver cancer. He went downhill rapidly and died within two months. The plan was for him to see an oncologist but a few days later, he collapsed and was rushed to hospital. He had collapsed but was still conscious my mum said she was going to call an ambulance but he didn t want to cause a fuss. He was put in a private room and we put a mattress on the floor and one of us always slept on the floor with him. The nurses were great but they can t be with a patient all of the time. We had three options; Dad could stay in hospital, go to a hospice or come home. We wanted to bring him home but didn t really know if it would be possible. The nurses kept mentioning to us about getting help from Marie Curie carers overnight. The three of us felt that we could manage and wouldn t need this help. Eventually sleep deprivation took its toll and we agreed we needed help overnight. It was a relief being able to say that we needed help. It was undoubtedly priceless and hugely valued. Dad would be thankful knowing that she was there to help us and thankful for hers and others support throughout his time at home. 3

4 Our vision, mission and values Our vision A better life for people and their families living with a terminal illness. Our values Our mission To help people living with a terminal illness and their families make the most of the time they have together by delivering expert care, emotional support, research and guidance. Always compassionate Making things happen Leading in our field People at our heart Connecting and empathising with people Starting with the person s needs, respecting them and treating them with dignity Supporting people s choices and decisions Being clear and straightforward Listening so that we can understand and do the right thing Prepared to speak up and challenge on people s behalf Building on our unique skills, expertise and experience Sharing, innovating and partnering Always seeking to improve in everything we do Valuing every individual All views and expectations are heard and respected Bringing people together and building relationships Our people Each year Marie Curie carries out a people survey to gain feedback from staff and volunteers about their role and the charity. The results for Community Fundraising show a high level of engagement and support amongst our team. I believe that Marie Curie delivers a high-quality service to people living with a terminal illness, their families and carers 100% positive I am proud to tell people that I work for Marie Curie 97% positive I am clear about the objectives I need to achieve each year 97% positive I am clear about how my role contributes to Marie Curie s objectives 94% positive I feel that I have the skills to manage volunteers effectively 92% positive I feel so privileged to be a Community Fundraiser for Marie Curie. Knowing that my work is making a real difference to the care and support for terminally ill people is very humbling. As a Community Fundraiser, you will meet lots of people who have had direct experience of our care and to be able to hear how much our nurses helped at such a difficult time in their lives just motivates me to achieve as much as I can in my role. Laura, Community Fundraiser, East Midlands Team 4

5 Employee benefits Continued access to NHS Pension Scheme (subject to eligibility) Marie Curie Group Personal Pension Scheme Season ticket loan Loan schemes for bikes, computers and satellite navigation systems Access to the Community Fundraising Training Pathway to support your continued professional development Quartely rewards for individuals and teams Training and development Marie Curie succeeds because our people succeed. So we are committed to supporting our team to be the best they can. Our aim is to make sure that the learning and development we provide is the best in the charity sector because we invest in and value everyone. The Community Fundraising Pathway has been designed as a comprehensive package of training from induction and throughout your career with Marie Curie. You ll also have the chance to take part in online masterclasses where you can benefit from the knowledge of your peers across the directorate. I have been working at Marie Curie for almost a year, and it is a truly brilliant charity to be a part of. The Community Fundraiser role is extremely varied, which is just what I was looking for. I ve received lots of training with other fundraisers to help me to adjust to the demands of the job. I would highly recommend becoming part of the Community Fundraising Team. Georgia, Community Fundraiser, Scotland South Phil Hardman/Marie Curie 5

6 Where your role sits within Community Fundraising Head of Community Fundraising team (UK) Head of Community Fundraising South Head of Community Fundraising Central and Wales Head of Community Fundraising North Head of Community Fundraising NI and Scotland Head of Community Fundraising Groups National Operations Manager 1x ROM 2 X FVDM 3 X FM 20 X CF 1 X HFA 1x ROM 2 X FVDM 4 X FM 24 X CF 2 X HFA 1x ROM 2 X FVDM 3 X FM 20 X CF 3 X HFA 1x ROM 1 X FVDM 3 X FM 17 X CF 3 X HFA Key ROM: Regional Operations Manager FM: Fundraising Manager CF: Community Fundraiser HFA: Hospice Fundraising Assistant FVDM: Fundraising Volunteer Development Manager Total no of CF s is 81 "The come together your induction to Marie Curie was fantastic. It was not only informative but fun too. It was great to have such a mix of different people in the room from housekeeping and nurses to fundraising and office staff, all sharing their stories about working for Marie Curie. It gave you a great understanding of the organisation and armed me with lots of anecdotes to tell local supporters when out in the community. Louise, Community Fundraiser, East of England Team 6

7 A day in the life of a Community Fundraiser at Marie Curie Every day is different at Marie Curie and you ll have the opportunity to shape your diary around building strong community relationships and growing income from your patch with a mixture of community-based and office-based appointments. Here's what a typical day at Marie Curie may look like in the words of the fundraisers themselves. I m just saying hello to our office volunteers and setting them up with their tasks for today. I m writing a press release to the local paper to thank the rotary for their recent collection. They like PR and I took a great picture when I went and said hello on the day. I ve been on the phone to a lady who had an event this weekend to thank her and find out how it went great news, it was a success! Hopefully she ll hold another event for us next year. I m phoning supporters who have signed up to hold their own event to ensure they have received their resources, thank them for their support and help them to maximise their fundraising. I m about to phone the chair of one of my Fundraising Groups who are meeting tonight to double check she has all the information she needs and that she has remembered the items I asked to be on the agenda. I m heading off to the launch of my Fundraising Group meeting! I hope everyone turns up! 7

8 Job description - Community Fundraiser Job purpose/summary To build and develop fundraising relationships in the communities of your defined fundraising patch by providing excellent stewardship and support to our Fundraising Groups, volunteers and key supporters in order to increase income and deliver the agreed Community Fundraising strategy. Key relationships Internal Head of Community Fundraising Fundraising Manager Community Fundraising colleagues Fundraising Volunteer Development Managers Fundraising Groups and Volunteers Senior Volunteers and Patrons Marie Curie Central Teams including National Corporate, Mass Participation Product Managers, Supporter Relations Team and Events Delivery Team Regionally-based fundraising teams such as Regular Giving, Major Gifts, Legacies, Partnerships and Retail Hospice Managers, Regional Nursing Service Managers and other key Caring Services Staff External Supporters Local media Local community contacts External fundraising networks and contacts from other charities Duties and responsibilities Maintain and develop the Fundraising Group and Volunteer network Provide excellent stewardship, on-going support and motivation to a network of fundraising groups and volunteers In liaison with the region s Fundraising Volunteer Development Manager, Identify, research and form new fundraising groups in the community by organising community days and meeting potential volunteers face to face Create and deliver an annual volunteer recruitment plan to grow numbers of volunteers in dedicated roles Induct, train and manage volunteers Maintain and develop relationships with Marie Curie Patrons and ensure appropriate support for key initiatives Build and maintain strong fundraising relationships Provide support to existing 'in aid of' supporters, encouraging repeat or on-going activity Proactively seek new 'in aid of' supporters in the local community Promote Marie Curie fundraising activities to new supporters including workplaces, schools/ universities and clubs Build relationships with local community groups, memberships and associations, giving talks where possible to encourage their support and adoption of Marie Curie Represent the charity confidently in a range of formal and informal settings Support high value event participants in achieving their targets Provide excellent supporter service to enquiries from members of the public, via phone, mail and in person, encouraging their support Build relationships with the local media including press, radio and digital, to gain coverage for Marie Curie Proactively use the fundraising database to develop and manage supporter relations Support other teams within the fundraising directorate Provide fundraising support to local branches of companies supporting Marie Curie at a regional or national level Build relationships with Marie Curie s retail staff 8

9 and volunteers, supporting their initiatives Build relationships with other fundraising teams based in the region to understand and contribute to their work where appropriate Work with Marie Curie Nursing service and hospice staff, to increase awareness of and support for Marie Curie fundraising activities Maintain a good, up to date working knowledge of local service provision Promote the Marie Curie legacy message to supporters Promote and organise key campaigns at a local level Manage the Great Daffodil Appeal at a local level including collections, 'in aid of' fundraising and local PR. Manage public collections and the collection tin campaign throughout the year at a local level Manage the agreed community fundraising element of Marie Curie's large, national campaigns such as Blooming Great Tea Party and Swimathon. Planning and Monitoring Contribute to and deliver against annual budgets, targets and plans for income and volunteer recruitment, monitoring on-going performance. Provide your Fundraising Manager and Fundraising Volunteer Development Manager with timely updates on progress against plans and produce a monthly fundraising report Ensure that accurate, up to date financial and supporter records are maintained and are accessible Receive, record, bank and process income in accordance with Marie Curie policies and procedures General In addition to the specific duties and responsibilities outlined in this job description, all Marie Curie Community Fundraising employees should be aware of their specific responsibilities towards the following: Demonstrate a commitment to on-going learning and continuing professional development via the Community Fundraising Training Pathway Marie Curie is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and respect volunteers, and may be asked to work alongside or supervise a volunteer as part of their role whilst working at Marie Curie Adhere to all Marie Curie policies and procedures at all times Marie Curie operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any charity premises, grounds or vehicles or when on Marie Curie business outside the office Adhere to all health and safety as well as fire regulations, co-operating with the charity in maintaining good standards of health and safety Actively promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering to Marie Curie policies on safeguarding Uphold ethical and professional standards and not behave in a manner that is likely to bring the charity into disrepute Promote and sustain a responsible attitude towards equal opportunities and diversity within the charity Demonstrate a commitment to on-going registration requirements or any national professional or occupational standards associated with the role For designated roles, the post holder will be responsible for health and safety, business continuity planning and/or risk management (These responsibilities will be notified on appointment) This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder 9

10 Personal specifications Essential Desirable Assessment method Skills/abilities Able to provide good stewardship to supporters Able to understand volunteer needs and motivations and develop them Excellent interpersonal and networking skills Good communication and presentation skills Able to build and maintain good working relationships with people Able to prioritise, plan and organise own workload Able to work to targets, plans and budgets Good IT skills including word processing, and data recording/database use Excellent communication, influencing and negotiation skills Able to plan and organise activities and campaigns, including marketing/pr Sound information gathering and analytical skills Customer relationship database management CV / interview / presentation Knowledge In-depth knowledge of fundraising principles, methods and procedures Awareness of how to motivate and support volunteers, supporters etc. Knowledge of fundraising operational procedures (e.g. health and safety, financial, volunteer etc.) Knowledge of how to use media to promote fundraising In-depth knowledge of marketing, PR etc. principles Understanding of strategic planning Interview Qualifications, training and education Five GCSE s (grade C or above) or equivalent, including English and Mathematics OR Demonstrable literacy and numeracy Educated to A level standard or equivalent Holds a relevant professional qualification Member of a relevant professional body CV / certificate of qualification / test (as applicable) 10

11 Essential Desirable Assessment method Experience Has experience of recruiting and managing volunteers and fundraising groups Has raised funds in a community setting on a paid or voluntary basis or has worked in a related discipline (e.g. PR, marketing, sales, project management etc.) Has provided fundraising ideas and advice to supporters Has worked as part of a team Experience of setting and working to budgets, targets and plans Experience of co-ordinating collections Has engaged different audiences in fundraising activity e.g. workplace, schools Has worked with local press/media and has done press releases, photo ops etc. Educated to A level standard or equivalent Holds a relevant professional qualification Member of a relevant professional body Has successfully managed an income and expenditure budget Has experience of implementing national campaigns at a local level Member of a relevant professional body. CV / certificate of qualification / test (as applicable) Other requirements Car owner/driver Holds full UK driving license Able to work frequent evenings and weekends as required by the Fundraising Manager Demonstrable literacy and numeracy 11

12 Ben Gold/Marie Curie How to apply If you re ready to be part of a dynamic and high-performing team, apply today! mariecurie.org.uk/jobs Joining Marie Curie was the best thing I ever did. The role itself is wonderfully varied and there are so many things to get stuck into; attending community events, working with volunteers, organising campaign launches in my patch it never gets boring! I m so lucky to have such brilliant support from my team and other Marie Curie colleagues and have been exposed to excellent training opportunities to help further my knowledge. Alice, Community Fundraiser, Hampstead Hospice Charity reg no (England & Wales), SC (Scotland) C807