Mid Sweden University Department of social sciences. Test. Code.

Size: px

Start display at page:

Download "Mid Sweden University Department of social sciences. Test. Code."

Betty Chambers
5 years ago
Views:

1 Mid Sweden University Department of social sciences Code. Leif Arnesson Olof Wahlberg Test Business administration: Organization and communication Av Date: Test time: 2 hours The test contains 30 items. Just fill in your code and put a ring around the correct item (right answer), i.e. choose the best answer to each of the questions. Note that there is just one best answer. Good luck!

2 1) Hackman and Johnson define leadership as a. human (symbolic) communication that modifies the attitudes and behaviors of others in order to meet shared group goals and needs. b. human communication that modifies followers. c. human communication that modifies the goals and needs of the group. d. human communication that modifies the attitudes and behaviors of others in order to meet the needs of a leader. 2) According to Kellerman, bad leadership falls into two categories: a. Ineffective and unethical. b. Bad communication and lack of trust. c. Lack of trust and ineffective leadership. d. Unethical and weak management. 3) A teacher ordering a student to do his or her assignment would be representative of which type of leadership communication style? a. Authoritarian b. Democratic c. Laissez-Faire d. Interpersonal 4) Interpersonal-oriented leadership is best associated with which descriptive phrase? a. Disseminate information b. Solicit opinions c. Focus on facts, data, and information as they relate to tasks d. Most often communicate in writing 5) Within Fiedler s contingency model of leadership, he theorizes that there are three factors that control the amount of influence a leader has over followers; those factors are the leader s a. social standing, task structure, and the interpersonal relationship with members. b. position power, goal structure, and the interpersonal relationship with members. c. leadership traits, task structure, and the interpersonal relationship with members. d. position power, task structure, and the interpersonal relationship with members.

3 6) According to Paul Hersey and Kenneth Blanchard s Situational Leadership Theory, a follower with well developed job skills (high job maturity) but low confidence and/or motivation (low psychological maturity) would be most effectively supervised by a leader using a communication style. a. high task/low relationship (TELLING). b. high task/high relationship (SELLING). c. low task/high relationship (PARTICIPATING). d. low task/low relationship (DELEGATING). 7) Which of Abraham Maslow s five hierarchically arranged human needs are associated with transformational leadership? a. physiological needs, safety needs, belonging and love needs, self-esteem needs, and intellectual needs. b. physiological needs, safety needs, and belonging and love needs. c. belonging and love needs, self-esteem needs, and genetic needs. d. self-esteem needs and self-actualization needs. 8) There are five primary characteristics associated with the transformational leader; they are a. creative, interactive, visionary, empowering, and passionate. b. creative, interactive, visionary, empowering, and charismatic. c. creative, interactive, visionary, empowering, and self-assured. d. creative, interactive, visionary, empowering, and consistent. 9) Researchers have reported that the use of powerless language in experimental settings a. cannot be detected. b. is very common. c. inhibits creativity. d. lowers source credibility. 10) Referent power is a. distributed power. b. role model power. c. recipient power. d. relegated power.

4 11) The authors identify four sets of influence tools that are significant to leaders; they are: a. credibility-building behaviors, compliance-gaining strategies, argumentation skills, and negotiation tactics. b. credibility-building behaviors, compliance-gaining strategies, argumentation skills, and a good negotiation track record. c. credibility-building behaviors, compliance-gaining strategies, argumentation skills, and vision expertise. d. credibility-building behaviors, compliance-gaining strategies, argumentation skills, and group leadership experience 12) Modifying behaviors to make the desired impression on others is the first step to: a. getting recognized b. building your credibility. c. gaining respect with co-workers d. empowering 13) Changing behaviors in order to generate more favorable impressions is known as a. impression management. b. self-management. c. behavior modification. d. personality management 14) Rational persuasion involves: a. appealing to feelings of loyalty and friendship b. trading favors c. the use of flattery, praise, and friendly/helpful behavior d. the use of logical arguments and factual evidence. 15) All of the following behaviors detract from your leadership status within a group EXCEPT: a. participating early and often. b. indicating you are willing to do what you are told. c. demonstrating your knowledge of everything. d. volunteering to be the secretary or record keeper for the group.

5 16) Self-directed Work Teams (SDWTs) can be classified according to their degree of: a. cohesiveness b. empowerment c. timeliness d. identification 17) Which of the following is an element or dimension of organizational trust? a. concern for employees b. reliability c. identification d. all of the above 18) The Galatea Effect refers to a. the leader s expectations of workers. b. the manager s expectations of workers. c. the power of self-expectancies. d. coworker expectations of one another. 19) The confidence that leaders have in themselves and their followers will have no impact on group behavior unless: a. the climate is strong. b. group members know that this confidence exists. c. they are offered compliments. d. they feel they are capable. 20) Which is a true statement about a collaborative leader? a. Has more power than other members of the group b. Promotes own solutions to the problem c. Focuses on the process of decision-making d. None of the above 21) Geographic variables such as urban vs. rural and West vs. East are considered in which stage of a persuasive campaign? a. strategic b. budget c. objectives d. situation analysis

6 22) An example of a characteristic of a high-context culture would be: a. strong people bonds. b. meaning found in the context. c. speakers are indirect. d. all of the above. 23) One factor compounding the problem of gender bias is the notion that the prototypical leader is a. unclear to researchers. b. masculine and feminine. c. masculine. d. feminine. 24) Which is a true statement about male/female leadership? a. Males are more effective leaders than females. b. Females are more effective leaders than males. c. Many differences in male/female leadership are based on perceptions. d. The behavior of males and females differs the most in organizational settings. 25) Which of the following ethical perspectives highlights the role of the person or actor in ethical decision making? a. virtue ethics b. utilitarianism c. communitarianism d. servant leadership 26) Which of the following is an example of a developmental assignment? a. taking on a new management position b. launching a new product c. taking an assignment in a different country d. all of the above 27) The most prominent characteristic that distinguishes between successful and failed succession is a. overconfidence b. failure to build effective relationships c. insufficient prior experience d. lack of clarity expectations

7 28) All of the following are elements of effective succession-planning programs EXCEPT: a. participation and support of top management b. organizational needs assessment c. emotionally focused d. accountability 29) During the pre-crisis stage, what is the leader s primary responsibility? a. Focus on organizational efficiency. b. Move the organization from crisis prone to crisis ready. c. Inform the organization of the crisis event and identify action steps. d. Promote healing and restoration. 30) Which of the following is a barrier to identifying potential crises? a. complacency b. hyper-vigilance c. rational decision making d. all of the above

The Art of Empowerment. Lynn E. Lawrence, CMSgt(ret), USAF CPOT, ABOC, COA, OSC Consultant

The Art of Empowerment. Lynn E. Lawrence, CMSgt(ret), USAF CPOT, ABOC, COA, OSC Consultant The Art of Empowerment Lynn E. Lawrence, CMSgt(ret), USAF CPOT, ABOC, COA, OSC Consultant Quote If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John