Wounded Warrior Project Inc.

Transcription

1 Wounded Warrior Project Inc. General Information Contact Information Nonprofit Address Wounded Warrior Project Inc Belfort Road Suite 300 Jacksonville, FL Phone (904) Fax Web Site Web Site Facebook Facebook Twitter Twitter At A Glance Year of Incorporation

2 Mission & Impact Statements Mission The mission of Wounded Warrior Project (WWP) is to honor and empower wounded warriors. We are committed to fostering the most successful, well-adjusted generation of wounded service members in our nation s history by providing free programs and services to address their unique needs and fill gaps in government care. Background WWP began in 2003 when several veterans and friends, some severely injured in previous military conflicts, were moved by the stories of the first wounded service members returning home from Afghanistan and Iraq. This group decided something different needed to be done, and took action. They wanted to provide tangible support to help those injured to heal both physically and mentally, and started packing backpacks with essential items not provided by hospitals. Some of the items included shorts, t-shirts, razors, underwear, soap, shampoo, calling cards, and playing cards. They delivered the first backpacks to Walter Reed Army Medical Center and were soon asked for more because of the positive impact they had on patients. What these founders describe as one wounded guy helping another has evolved into America s foremost advocate for those who return home with both the visible and invisible wounds of war. Over time, services provided by WWP have evolved into a full-range support system, from the first days after injury to a warrior s transition back into civilian life and beyond. Today, more than 100,400 injured service members and 22,900 family support members are registered with WWP nationwide and have access to free, comprehensive programs and services. This includes 2,312 warriors and 640 caregivers living throughout the states of Kansas and Missouri who are being served by regional WWP field staff located in Kansas City. Impact Since our founding in 2003, WWP has evolved into America's foremost advocate for those who come home with the visible and invisible wounds of war. Recent successes include: In March 2017, WWP proudly announced the registration of our 100,000th injured veteran. WWP is honored to serve these men and women with free, life-saving programs and services. In 2016, WWP connected more than 2,800 veterans and their families with meaningful employment, creating a $95 million economic impact. We also secured more than $80 million in benefits assets for warriors during the same time frame. In January 2016, WWP launched Warrior Care Network, an innovative collaboration with Massachusetts General Hospital, Rush University Medical Center, Emory Healthcare, and UCLA Health. Warrior Care Network provides timely, world-class mental health care at no cost to veterans and their families. In its first year, Warrior Care Network treated more than 900 patients with each receiving 70 to 80 hours of therapy. Two important pieces of legislation created by WWP have led to more than $2.5 billion in economic impact for wounded warriors and their families. Servicemembers' Group Life Insurance Traumatic Injury Protection (TSGLI) and Caregivers and Veterans Onmibus Health Services Act of 2010 provide financial assistance, health care coverage, training, and support. In 2016, WWP worked with a coalition of partners to gain approval of reproductive protection for veterans seriously wounded while serving their nation. The VA approved rules for this legislation in January WWP is an accredited charity with the Better Business Bureau, is top rated by Charity Navigator, and holds a GuideStar Platinum rating. 2

3 Needs Since 9/11, more than 2.4 million brave men and women have been deployed around the world to fight for our country. Of those who have served, more than 52,000 have been physically injured or wounded in action. Further, an estimated one-in-three (400,000) will experience post-traumatic stress disorder (PTSD) and one-infive (320,000) will incur a traumatic brain injury (TBI). Recent research from the Center for a New American Security suggests that the needs of this generation of wounded warriors are more complex than any we have faced in the past. The gap between their needs and what s available from the government is substantial and growing. Together, with the generous support of the American public, WWP will continue to provide free programs and services to wounded warriors, their families, and caregivers. WWP's mission is the same today as it was when the organization was founded, to honor and empower wounded warriors. WWP is here to fill gaps in service and take care of the warriors who raised their hands to step up on behalf of our great nation. Other ways to donate, support, or volunteer Your generous donation to Wounded Warrior Project (WWP) makes a meaningful impact in the lives of our nation s brave men and women who so honorably served. There are many ways to donate, including mailing a check, making a one-time gift online, joining our monthly Advance Guard giving program at $19/month, giving in honor/memory of someone, through your donor advised fund, via stock transfer or wire transfer, as part of your planned giving or estate, through payroll deduction or company matching gift, in-kind donations and through the Combined Federal Campaign CFC# You can also host a proud supporter event, join our Student Ambassador program, become a community athlete, donate a Facebook post or Twitter tweet, support our corporate sponsors or connect with ways your company can get involved. Thanks to the generosity of the American public, Wounded Warrior Project provides free programs and services to address the needs of wounded warriors and fill gaps in government care. Thank you for your consideration and support! Service Categories Primary Organization Category Public & Societal Benefit / Military/Veterans' Organizations Secondary Organization Category Human Services / Human Services Areas of Service Areas Served TN - Davidson KY International National TN WWP's national headquarters is located in Jacksonville, FL, supporting administrative and fundraising functions, in addition to local programmatic efforts. Fifteen additional regional offices are located across the county and act as service centers, delivering programmatic services and support for warriors and their families in the local area and region. CEO Statement 3

4 At Wounded Warrior Project, we have a renewed commitment to the over 112,000 wounded warriors and families we serve supporting them as they heal, strengthen relationships, and live life to their fullest potential. Generous contributions from the American public in 2016 provided Wounded Warrior Project the distinct privilege to support those dreams through free programs and services. And for that, we are incredibly thankful. This year, we will continue to connect, serve, and empower the brave servicemen and women who ve sacrificed so much for our great nation. We will increase investments in mental health care, helping wounded warriors living with the invisible wounds of war. We ll continue to support the severely wounded, to connect warriors with their peers and communities, and to focus on independence and financial resiliency. We will increase partnerships and strengthen relationships with community-based organizations because empowering this post-9/11 generation requires collaboration locally, regionally, and nationally. We re so proud to work alongside like-minded nonprofits, for-profits, governmental agencies, and passionate individuals to create significant, lifechanging impact for wounded warriors and their families is going to be a year full of promise and we have you to thank for it. 4

5 Programs Programs Connecting Warriors Description During military service, warriors form bonds with one another that are as strong as family ties. WWP helps to reform those relationships after service by providing wounded warriors opportunities to connect with one another through community events and veteran support groups. We also provide easy access to local and national resources through outreach efforts and with the help of our partners. Programs include: Alumni Program WWP Resource Center Peer Support Operation Outreach Policy & Governmental Affairs Budget Category Human Services, General/Other Services for Specific Populations Population Served,, Short Term Success Long term Success Program Success Monitored By We expect to see the following results from Engagement Programs in 2017: More than 123,000 Engagement program interactions will take place. 80% will be satisfied with Engagement programs and services. 75% will agree with the statement, "There are people who enjoy the same social activities that I do." 80% will agree with the statement, "There are people I can depend on to help me if I really need it." WWP envisions a generation of warriors engaging with each other, their families, and their communities. Through WWP programs and services, they build meaningful relationships with others. They are able to lead productive lives in communities across the country surrounded by a network of support. To measure the impact of our programs on wounded warriors and their families, WWP establishes key performance indicators (KPIs). Surveys and evaluations (including digital tools) are carefully planned and analyzed by an internal metrics team, along with process measures and counts tracked through a networked relationship management database (Salesforce). KPIs are monitored quarterly so course corrections can be made in a timely manner when necessary. Examples of Program Success Program results from the most recently completed fiscal year (October 1, 2015 to September 30, 2016) include: 48,848 warriors and 17,654 family members participated in Alumni Program events. The satisfaction rate for these events was 94%. More than 470 warriors and family members joined a Peer Support group with 82% reporting that participation positively impacted their life. WWP staff made more than 96,000 wellness checks and outreach calls to warriors and family members through Operation Outreach. The WWP Resource Center fielded 55,138 inbound calls and s, resulting in a 90% customer satisfaction rate. 5

6 Mental Health & Wellness Description WWP offers warriors and their families programs and services that help them overcome the invisible wounds of war including post-traumatic stress disorder (PTSD), traumatic brain injury (TBI), combat stress, depression, and other invisible injuries. WWP helps warriors set and achieve mental health goals by providing effective tools and ensuring a fully supportive community and family environment. Programs include: Warrior Care Network Combat Stress Recovery Program Project Odyssey WWP Talk Budget Category Human Services, General/Other Services for Specific Populations Population Served,, Short Term Success We expect to see the following results from Mind Programs in 2017: More than 6,000 Mind program interactions will take place. 60% of participating warriors will improve by two points on the Connor-Davidson Resilience Scale 60% of participating warriors will improve by two points on the Veteran Rand-12 Scale (scale used to measure quality of life) Long term Success Program Success Monitored By We envision a generation of warriors well-adjusted in mind, building the resilience needed to overcome mental health challenges. They maintain healthy relationships with their families, friends, peers, and communities. They pursue life goals without the barriers and stigmas associated with mental health issues. They have options in mental health care treatment that allow them to reach their goals. To measure the impact of our programs on wounded warriors and their families, WWP establishes key performance indicators (KPIs). Surveys and evaluations (including digital tools) are carefully planned and analyzed by an internal metrics team, along with process measures and counts tracked through a networked relationship management database (Salesforce). KPIs are monitored quarterly so course corrections can be made in a timely manner when necessary. Examples of Program Success Program results from the most recently completed fiscal year (October 1, 2015 to September 30, 2016) include: 2,898 warriors were served through the Combat Stress Recovery Program with 88% reporting they were satisfied with the mental health support they received. Project Odyssey hosted 2,664 warriors and family support members; 97% of participants responded "" when asked, "As a result of your experience at Project Odyssey, will you continue or will you seek out mental health support in the future?" 1,003 warriors and family support members were served through WWP Talk with 91% of participants reporting they were satisfied with the support they received. 6

7 Physical Health & Wellness Description When wounded warriors commit to making a positive change in their physical recovery, WWP is ready to help. Goal-setting, coaching, skillbuilding, physical training, cycling, and other opportunities provide the resources warriors need to make long-term changes toward a healthy life. Programs include: Physical Health & Wellness Soldier Ride Budget Category Human Services, General/Other Services for Specific Populations Population Served,, Short Term Success We expect to see the following results from Body Programs in 2017: More than 12,700 Body program interactions will take place. 60% of participants will improve by two points on the Veteran Rand- 12 Scale (scale used to measure quality of life). 60% of participants will reduce their weight by five percent. 60% of participants will increase the total number of workouts by two per week. Long term Success Program Success Monitored By We envision a generation of warriors well-adjusted in body, living active and healthy lives. They are able to reach their fitness goals without limitations from physical challenges. With emphasis on regular exercise and weight loss, these warriors enjoy improved physical health. To measure the impact of our programs on wounded warriors and their families, WWP establishes key performance indicators (KPIs). Surveys and evaluations (including digital tools) are carefully planned and analyzed by an internal metrics team, along with process measures and counts tracked through a networked relationship management database (Salesforce). KPIs are monitored quarterly so course corrections can be made in a timely manner when necessary. Examples of Program Success Program results from the most recently completed fiscal year (October 1, 2015 to September 30, 2016) include: 13,397 warriors and 3,404 family members participated in a Physical Health & Wellness program; 98% say they will continue to seek out other sport or recreation opportunities in their community. 1,610 warriors participated in Soldier Ride with 99% reporting they will continue to seek out cycling opportunities in the future. 7

8 Career & Benefits Counseling Description Financial stability is the cornerstone of recovery. If a warrior isn t financially stable, it s nearly impossible for them to focus on anything else. WWP provides Department of Veterans Affairs (VA) and Department of Defense (DOD) benefit claims assistance to ease the transition to civilian life. Additionally, WWP offers career services to help warriors secure rewarding civilian careers and emergency financial assistance to help during emergent situations. Programs include: Warriors to Work Benefits Service Emergency Financial Assistance Budget Category Human Services, General/Other Services for Specific Populations Population Served,, Short Term Success Long term Success Program Success Monitored By We expect to see the following results from Economic Empowerment Programs in 2017: More than 21,000 Economic Empowerment program interactions will take place. 70% will retain employment for one year. Employment earnings and benefits awarded will result in an economic impact of $131 million. We envision a generation of warriors who are economically empowered. They pursue meaningful careers and have the right tools to succeed in the workplace. They attain long-term financial stability through increased income and claiming earned benefits. To measure the impact of our programs on wounded warriors and their families, WWP establishes key performance indicators (KPIs). Surveys and evaluations (including digital tools) are carefully planned and analyzed by an internal metrics team, along with process measures and counts tracked through a networked relationship management database (Salesforce). KPIs are monitored quarterly so course corrections can be made in a timely manner when necessary. Examples of Program Success Program results from the most recently completed fiscal year (October 1, 2015 to September 30, 2016) include: Benefit claims were finalized on 15,555 issues on behalf of warriors, resulting in an economic impact of $80.7 million. 2,813 warriors and family support members were successfully placed into employment, resulting in an economic impact of $95.3 million. 8

9 Independence Program Description The most severely injured warriors often need specialized care and services. When the government can t cover what the warrior needs, WWP is there. We help ensure these warriors receive the support they need. Budget Category Human Services, General/Other Services for Specific Populations Population Served,, Short Term Success Long term Success Program Success Monitored By We expect to see the following results from the Independence Program in 2017: More than 700 warriors will be enrolled in the Independence Program. 85% of warriors will be supported in their homes and communities. 60% of warriors will show improvement on the Independence Index. 60% of family support members will improve two points on the Connor-Davidson Resilience Scale. We envision a generation of warriors who are empowered to achieve their full potential for independence. Warriors living with severe physical and mental injuries live life to the fullest in their homes and communities. They are surrounded by resilient caregivers and knowledgeable communities that are well equipped to provide long-term care. To measure the impact of our programs on wounded warriors and their families, WWP establishes key performance indicators (KPIs). Surveys and evaluations (including digital tools) are carefully planned and analyzed by an internal metrics team, along with process measures and counts tracked through a networked relationship management database (Salesforce). KPIs are monitored quarterly so course corrections can be made in a timely manner when necessary. Examples of Program Success Program results from the most recently completed fiscal year (October 1, 2015 to September 30, 2016) include: 602 warriors enrolled in the Independence Program. Warriors reported a 78% satisfaction rate with the support and services they received. CEO Comments 9

10 Governance Board Chair Board Chair Mr. Anthony K. Odierno Company Affiliation JP Morgan Chase Term Oct 2014 to Sept Board Members Name Affiliation Status Mr. Roger C. Campbell Voting Mr. Justin Constantine Voting Mrs. Cari DeSantis Melwood Voting Mr. Kenneth Fisher Fisher House Foundation Voting Mr. Juan Garcia Amazon Voting Mr. Richard M. Jones Mr. Anthony K. Odierno Voting Mr. Richard Tryon University of North Florida Voting Dr. Jonathan Woodson Boston University Medical Center Voting Board Demographics - Ethnicity African American/Black 0 Asian American/Pacific Islander 0 Caucasian 6 Hispanic/Latino 0 Native American/American Indian 0 Other 0 0 Board Demographics - Gender Male 8 Female 1 Unspecified 0 Governance Board Term Lengths 3 Board Term Limits 3 Board Meeting Attendance % 100% Written Board Selection Criteria? Written Conflict of Interest Policy? 10

11 Percentage Making Monetary Contributions 0% Percentage Making In-Kind Contributions 0% Constituency Includes Client Representation Number of Full Board Meetings Annually 3 CEO Comments Wounded Warrior Project s Board of Directors is a voluntary board and acts solely as governance to the organization to ensure we are following appropriate guidelines, laws, and financial responsibilities. The board members are free to donate as they deem appropriate. 11

12 Management Executive Director/CEO Executive Director Term Start July Mr. Michael Linnington Experience Michael Linnington serves as chief executive officer of Wounded Warrior Project. He brings 35 years of military experience and leadership to the organization. In this position, Michael oversees day-to-day operations and works with the executive team to set and implement the organization s strategic vision. He is responsible for ensuring WWP s free, direct programs and services continue to have the greatest possible impact on the warriors, caregivers, and families we serve. Prior to joining WWP, Michael was the first permanent Director of the Defense POW/MIA Accounting Agency (DPAA), following his retirement as a Lieutenant General from the U.S. Army. He served as the Military Deputy to the Under Secretary of Defense (Personnel and Readiness) from 2013 to 2015 and as Commanding General, Military District of Washington and Commander, Joint Force Headquarters-National Capital Region from 2011 to Michael also held general officer positions of responsibility as Deputy Commanding General, Fort Benning, Georgia; Commandant of Cadets, United States Military Academy, West Point, New York; and in Kabul, Afghanistan. His military career included duties in key command and staff positions worldwide. He served on the Army Staff, the Joint Staff, and the Office of the Secretary of Defense s Staff. His combat experience includes command of the 3rd Brigade Combat Team, 101st Airborne Division, in support of both Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF). Michael graduated from the U.S. Military Academy at West Point, New York, in He is married with two children. Co-CEO Experience Former CEOs Name Term Mr. Steve Nardizzi 0 - Mar 2016 Staff Full Time Staff 517 Part Time Staff 0 Volunteers 1000 Contractors 20 Retention Rate 0% Plans & Policies Does the organization have a documented Fundraising Plan? 12

13 Under Development Does the organization have an approved Strategic Plan? Number of years Strategic Plan Considers 5 When was Strategic Plan adopted? Sept 2012 In case of a change in leadership, is a Management Succession plan in place? Does the organization have a Policies and Procedures Plan? Does the organization have a Nondiscrimination Policy? Does the organization have a Whistle Blower Policy? Awards Awards Award/Recognition Organization Year Best Nonprofit Organization to Work For Best Nonprofit Organization to Work For Best Nonprofit Organization to Work For Best Nonprofit Organization to Work For The NonProfit Times 2011 The NonProfit Times 2012 The NonProfit Times 2013 The Nonprofit Times

14 Financials Fiscal Year Fiscal Year Start Oct Fiscal Year End Sept Projected Revenue $238,547, Projected Expenses $223,777, Endowment Value $1,200, Endowment Spending Policy Percentage Endowment Spending Percentage (if selected) 5% Detailed Financials Revenue and Expenses Fiscal Year Total Revenue $321,807,428 $398,698,187 $342,066,114 Total Expenses $302,240,114 $351,675,223 $248,005,439 Revenue Sources Fiscal Year Foundation and Corporation $0 $0 $0 Contributions Government Contributions $0 $0 $0 Federal $0 $0 $0 State $0 $0 $0 Local $0 $0 $0 Unspecified $0 $0 $0 Individual Contributions $295,086,628 $361,257,051 $287,741,061 Indirect Public Support $3,802,998 $4,629,130 $4,505,445 Earned Revenue $0 $0 $9,970,765 Investment Income, Net of Losses $7,201,279 $13,351,364 $4,500,923 Membership Dues $0 $0 $0 Special Events $71,266 $727,731 $1,687,664 Revenue In-Kind $3,768,168 $5,512,208 $19,912,192 Other $11,877,089 $13,220,703 $548,015 14

15 Expense Allocation Fiscal Year Program Expense $29,566,395 $47,148,553 $189,558,100 Administration Expense $0 $0 $15,006,166 Fundraising Expense $20,822,494 $30,184,086 $43,441,173 Payments to Affiliates $0 $0 $0 Total Revenue/Total Expenses Program Expense/Total Expenses 10% 13% 76% Fundraising Expense/Contributed Revenue 7% 8% 15% Assets and Liabilities Fiscal Year Total Assets $337,581,401 $310,997,780 $269,680,308 Current Assets $77,972,173 $99,632,906 $40,235,374 Long-Term Liabilities $0 $0 $0 Current Liabilities $23,374,020 $28,886,992 $21,394,825 Total Net Assets $314,207,381 $282,110,788 $248,285,483 Short Term Solvency Fiscal Year Current Ratio: Current Assets/Current Liabilities Long Term Solvency Fiscal Year Long-Term Liabilities/Total Assets 0% 0% 0% Top Funding Sources Fiscal Year Top Funding Source & Dollar Amount Contributions, Gifts and Grants $295,086,628 Contributions, Gifts and Grants $361,257,051 Contributions, Gifts and Grants $287,741,061 Second Highest Funding Source & Dollar Other Revenue Investment Income Program Service Amount $11,877,089 $13,351,364 Revenue $9,970,765 Third Highest Funding Source & Dollar Amount Investment Income $7,201,279 Other Revenue $13,220,703 Federated Campaigns $4,505,445 Capital Campaign Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No Capital Campaign Goal $0.00 Capital Campaign Anticipated in Next 5 Years? State Charitable Solicitations Permit TN Charitable Solicitations Registration - Expires Mar 2018 Organization Comments WWP is in strong financial health due to tremendous community support and diversified revenue streams, allowing us to provide all programs at no cost to the warrior and their family. To ensure long-term sustainability, WWP provides 13 revenue channels through which supporters are able to 15

16 give. The majority of donations received (70 percent) are from individuals. We limit grant reliance to 15 percent of program delivery costs. We also actively seek partnerships with other organizations and entities that provide a force multiplier for the work we do, to include in-kind contributions. Our staff and board are committed to transparency in all of our activities. WWP voluntarily adheres to and meets all 20 Standards of Accountability of the BBB Wise Giving Alliance -- you may view their profile of our organization here: Commonly requested documents for grantmakers, including audited financial statements, IRS Form 990s and annual reports, are available for public download by visiting: GivingMatters.com Financial Comments Figures taken from the 990. Foundation and Corporate contributions are included in the Individual Contributions line item. Financial documents prepared by BDO USA, LLP. Comments provided by Kathryn Bennett 5/19/17. Created Copyright 2018 The Community Foundation of Middle Tennessee 16