What s new in your area?

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1 News from North West Surrey area Autumn 2017 Welcome to the second North West Surrey Area Carers Support Newsletter. In this edition you are able to meet the team, find out where the nearest support group is to where you live. The newsletter will come out 3 times a year. What s new in your area? Events: Living Well Week -Spelthorne :25th September 1st October - Leaflets will be available at various distribution points in the borough such as libraries, community centres and leisure centres as well as online at Living Well Week Woking October 9th- 13th to showcase activities and services available to older people from across the Woking Borough. Please contact Jade Buckingham, on or jade.buckingham@woking.gov.uk Recovery College 2017 Carers Wellbeing Course: Dates: Alternate Thursday Evenings Nov 2nd, 16th, 30th and Dec 14th, Jan 11th (Optional networking session) For details please call Have a look at their website for other free courses NW ACS events: Intro to ACS / Giving Carers a Voice = 27th September for Runnymede / Spelthorne 10 till (Booking deadline 22nd Sept) & 12th October for Woking (Booking deadline 6th October) Get Online Week between 2nd 8th October Moving and Handling - 1st November 10 till and a chance to do some taste testing! (Booking deadline 27th Oct) Please call for more information and to book your place for ACS events Together for Carers Carers Afternoon in Partnership with Woking Borough Council 22nd November pm 3pm The Vyne Centre for the Community, Knaphill, Woking GU21 2SP. To Book: Contact Hasu Ramji via: / Training@actionforcarers.org.uk By post: Hasu Ramji c/o Action for Carers (Surrey) Mellbreak, Tydcombe Road, Warlingham, Surrey CR6 9LU We are an independent organisation that gives local people a voice to improve and shape services and help them get the best out of health and social care services. We want to hear about all publically funded services, from GPs, dentists, pharmacists and hospitals to residential care, help at home, care assessments and day centres. We engage with and listen to what people from all parts of the community say so that we can offer reliable evidence that can be trusted. That way, we will have the credibility to speak with a voice that is heard and taken seriously by decision makers. Text (SMS): Website: enquiries@healthwatchsurrey.co.uk Call:

2 Carers Voice This is your chance to have your say. What are we doing well? What do we need to improve? Meet the NW team Hello, Please feel free to contact us, should you need any help, Information or advice Barbara Bowden Carer Support Advisor Seema Kang Hospital CSA St Peters Nicole Williams Carer Support Advisor Farhana Hussain Carer Support Advisor Carol Owttrim Military Coordinator Jacqui MacLean Senior Support Advisor Armed Forces Update: Hello, my name is Carol Owttrim. I served in the Army for 34 years. I joined Action for Carers in June Since joining I have been working on an Armed Forces Leaflet, which will be available soon explaining a little more of what I do and how Action for Carers can help you. I have been busy networking and building connections with Armed Forces Charities that support not only the serving members but the whole family.

3 Parent Carers Hello my name is Jacqui MacLean, I am the Senior Carers Adviser for NW Area and the Surrey lead for Parent Carers. I am a Parent Carer myself, so understand many aspects of what Parent Carers go through. I have completed the HighScope approach to early childhood care and education, 123 magic program and attended many other training courses along the way. My biggest achievement, however is my son who teaches me many things every day. We are in the process of creating a strategy for Parent Carers which, when completed, will give us an overall direction. We hope to take advantage of current resources and assets, and embrace new opportunities which will merge with your concerns. We will be contacting you in the near future to address any issues or problems. We will be developing the strategy to focus on how to get things done taking advantage of resources and emerging opportunities. Mental Health & Wellbeing My name is Rachel Brennan. I am the Senior Carers Adviser for SW Area and the lead for Mental Health and Wellbeing. I have a background in mental health and worked for the NHS as an Occupational Therapist. I have developed a strategy which includes: Carers caring for someone with a mental health problem having access to support groups in their, or another area at a time which suits them. Training days based on relevant issues held across Surrey. Providing support for carers to think about their own wellbeing through group work, one to one support and referral to appropriate community resources. A Surrey wide Mental Health Carers Reference group which will meet three times a year to ensure that carers have an effective voice in the strategy through ts continuous monitoring and improvement. If you are interested in being part of this group and are actively caring for someone with a mental health problem then please contact me. Regularly seeking carer feedback on events and the support which they helpful.

4 Groups in the NW area Date Time Group Address Mon 4th Sep/2nd Oct/6th Nov/4th Parent Carers The Vyne Ctr, Broadway, Knaphill, GU21 2SP Mon 4th Sep/2nd Oct/6th Nov/4th Dec Generic Carers The Vyne Ctr, Broadway, Knaphill, GU21 2SP Tue 5th Sep Generic Carers The Goat, 47 Upper Halliford Rd, Shepperton, TW17 8RX Thur 7th Sep/7th Dec Generic Carers The Kingfisher, Chertsey Bridge Rd, Chertsey, KT16 8LF Wed 13th Sep/4th Oct/8th Nov/6th Dec Parent Carers Grassroots The Garden Centre, Vicarage Rd, Egham, TW20 8NL Thur 14th Sep/5th Oct/9th Nov/7th Dec Parent Carers Spelthorne Borough Council, Knowle Green, Staines, TW18 1XA, Room 201 Thur 21st Sep Mental Health Carers Notcutts Garden Centre, Staines Rd, Staines,TW18 2SF Tue 3rd Oct Generic Carers The Old Red Lion, Leacroft, Staines, TW18 4PB Thur 5th Oct Generic Carers The Victoria Pub, 427 Woodham Lane, Woodham, KT15 3QE Thur 19th Oct Mental Health Carers Wheatsheaf Hotel, London Rd, Virginia Water, GU25 4QF Thur 2nd Nov Generic Carers The Beehive, 34 Middle Hill, Englefield Green, TW20 0JQ Tue 7th Nov Generic Carers The Kings Fairway, 91 Fordbridge Rd, Ashford, TW15 2SS Thur 16th Nov Mental Health Carers Parkview Ctr, Blackmore Cres, Sheerwater, GU21 5NZ Tue 5th Dec Generic Carers The Red Lion, Russell Rd, Shepperton, TW17 9HX

5 Other services in your area Safe Havens around Surrey are open to carers as well as your cared for. For more details please contact: Tel: Action for Carers will be closed over Christmas and New Year. Last working day will be 22nd December First day back will be 2nd January If you require Social Services please contact: or in emergencies please call 999. Surrey Carers Flu Jab Vouchers: Free flu vaccination. Contact Action for Carers: for your voucher which you take to your GP as evidence you are eligible under the scheme. Carers Training Opportunity with Catalyst for Emotions / mental health/ drug awareness / Harm reduction and more: Community services Runnymede: communityservices Corner House groups info@cornerhouse.cc Diabetes UK support group Chertsey Grass Roots: 176a Station Road, Addlestone, KT15 2BD Moving & Handling Advisor for Carers - Pat Mitchell Next Steps Wellbeing Groups Contact: NHS dentists can be found at: LocationSearch/3 Safe Haven (supporting Runnymede) One of the leading providers of specialist mental health, drug and alcohol and learning disability services SEND: Surrey Adult Disability Register: Surrey Children Disability Register: for more details. Surrey Library Direct: Enquiries Direct on Walking for Health: or ring your local council for details Woking Wellbeing Centre centresforthecommunity/thevyne/thewellbeingcentre

6 Contacts and useful information Action for Carers Adult Social Care: Availability: 8am to 6pm, Monday to Friday Phone: Alzheimer's Society Surrey: Local Number /National Helpline Carers Direct: (7 days a week) Carers Net: Carers Trust Carers Helpline (Carers UK): Children with Complex Needs East Surrey: Contact a Family CREST: Disability Info. Service Surrey: Family Information Service: Hope Club: Link Able: National Dementia Helpline: Surrey Information Point https: // Action for Carers Surrey Company No Registered in England & Wales. A company Limited by Guarantee with Charitable status. Charity No Registered office: Astolat, Coniers Way, Burpham, Guildford, GU4 7HL