Annual Report Supporting people to lead independent lives

Transcription

1 Annual Report 2010 Supporting people to lead independent lives

2 Chief Executive s Summary This was another great year for Southside: 265 staff and 70 volunteers carefully applied the 10.6 million provided by our various funders to support 1300 people to lead more independent lives. At a time of considerable external turbulence and change we have remained focused on what is important, investing our resources in making a real difference to people s lives. Spending time with people, understanding what they need and want in life and planning together is at the heart of our work and I was especially pleased that in our customer satisfaction survey this year 91% said that Southside staff were good listeners. I am proud of our staff, volunteers and service managers who ensure that our customers needs are paramount and who work hard to ensure they go the extra mile each time. As the stories in our annual report this year show, many of our customers made significant steps towards their goals and aspirations. We were privileged to be right there with them sharing, encouraging and supporting as they took the steps towards greater independence. Aisling Duffy Chief Executive Southside Partnership

3 Contents Chief Executive s Summary 03 Overview and Highlights 04 Case Study 06 Service Highlights 08 Case Studies 11 Chair s Report 12 Case Study 15 Financial Highlights 16 Ambassadors and Leadership Team 18 Where we work 21 Our supporters

4 Last year, at Southside Partnership, we supported 1300 people mainly aged between 18 and 65 with mental health issues and learning disabilities, to achieve more fulfilling and independent lives. We support our customers to achieve real choice and richer and fuller lives through increased personal, social, leisure, learning, work and community involvement. Over the last year, we have witnessed many personal growth and development successes and some of these are recorded in this report. 02 Southside Partnership Annual Report 2010

5 Overview and Highlights in 2009/ % of those who attended our November 2009 BME Recovery Conference said it met or exceeded their expectations 86% of all our customers with mental health support needs are using Recovery Star 85% of all our customers are happy with the services provided by Southside Partnership 88% of Southside Partnership staff said they believe the quality of services to customers is improving We were awarded preferred provider status with Richmond, Lewisham and Bromley and have commenced activities in Bromley already Our Sutton Community Support project doubled in size within six months and ended the year with 18 different activities and a new office We were selected by London Borough of Lambeth to provide holiday breaks for people with learning disabilities and their families We were granted funding (from City Parochial) to improve customers access to training, volunteering and work We obtained funds from Big Lottery to complete a joint gardening project with Roots and Shoots at Fanon Resource Centre Lambeth We added two new ambassadors to our energetic and committed team Southside Partnership Annual Report

6 I just want to enjoy my freedom... Ben * was very shy and not very vocal. He has been supported by the Southside Travel Buddy service, and travel buddy John, over the last 12 months and there has been a significant positive change in his outlook. Due to the one-to-one time spent on the journey from his home to the day centre with travel buddies encouraging him to make a verbal response he has become much more sociable and has grown in confidence. Ben will now approach travel buddies and day centre staff members he recognises and goes and shakes their hand and says hello. 04 Southside Partnership Annual Report 2010

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8 Highlighting some of our services Fanon In this year, Fanon helped 720 people from BAME backgrounds and continued its enviable reputation for specialist services to people from Black, Asian and Minority Ethnic backgrounds. Services include; Fanon Resource Centre Lambeth, Fanon Resource Centre Merton, Somali Project, plus a number of specialist supported living services such as Fanon House. Community Outreach In 2009/2010, Community Outreach supported 140 customers in Southwark each week accounting for 5000 visits in total throughout the year. Beyond Prison Our prison resettlement programme supported 899 customers in 2009/2010 with the help of 33 peer volunteers; 65% of customers were from a BAME background. Less than 5% reoffended. Travel Buddy The Travel Buddy service now employs 18 people of whom almost half have a learning disability. In 2009/2010 the service supported 2570 journeys for buddies and customers. Person Centred Plans By end of 2009/2010 we were well on track to achieve 100% of Person Centred Plans for all our customers with learning disabilities by end Personal Assistants Southside Partnership has a team of 11 Personal Assistants who are matched to customers to support their interests and needs. We aim to expand this service in the future. 06 Southside Partnership Annual Report 2010

9 Other Southside Services include: Work Pathways Programme, Home and Dry Painting and Decorating, Scotch Bonnet, Fanon House, Shared Lives, Respite Services, Recovery and Social Inclusion, Volunteering, Peer Support, Supported Living. Southside Partnership Annual Report

10 I just want to be the same as everyone else... Moto * was referred to The Somali Project (a Fanon BME service) and he arrived at the service with a range of complex issues which added significantly to his mental ill health. Using Southside Fanon s Recovery Led Approach, a support plan was initiated which quickly resolved his communication, housing and GP issues. We improved his social interaction through activities at Fanon Resource Centre and referred him to Furniture Aid and Home & Dry to improve his new home. Moto was introduced to a number of new training, volunteering and educational opportunities. He took up learning English locally and reports that both his English and his confidence in communicating with others are much improved. All areas on his Recovery Star show improvement too, especially his Social Networks, Living Skills and Trust and Hope. 08 Southside Partnership Annual Report 2010

11 I just want to get back control of my own life... Anne *, an accomplished musician, became unwell although she didn t know it at the time. Her self care was almost non existent, she wasn t going out and she had lost contact with friends and family. After a fire at her home and a spell in hospital she returned home. At that point, our Community Outreach team provided her with support in her home. As a result Anne now takes her medication and feels much more stable. Friends and family have come back into her life and she is seeing people regularly and going to concerts, plays and galleries. Supported by our Work Pathways programme, she in the process of applying to become a Volunteer for another charity. She attends the gym and is planning to get back into playing and rejoining a local orchestra. Anne feels she has her life back. Southside Partnership Annual Report

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13 Chair s Report In a world of significant financial turbulence we ended the year having yet again increased our revenue. Our reserves remain healthy and we are well prepared for a difficult year ahead. New ways of contracting with local authorities mean we are working with framework agreements rather than the more comfortable zone of block contracts. Personalisation also means more change as commissioners and providers grapple with the complexities of delivering services purchased directly by service user customers. Encouraged by the Government and the third sector, both of whom had identified the need for charities to work together to be more efficient and deliver better services, we took a bold step and decided to merge with another not-for-profit organisation, Support for Living that shares our values and our customer groups. The Board and Leadership Team invested time and effort exchanging information and completing due diligence prior to a final decision being made. The merger took place just as the financial year ended. I would like to thank my board colleagues, our Chief Executive and staff for putting Southside in great shape for the challenging year ahead. Steve Maingot Chair of the Board Southside Partnership Southside Partnership Annual Report

14 I guess it s about being ordinary Twelve months ago, after many years in institutions and care homes, Lynda * moved into one of our services. Her sister would come to see her, but could only manage to stay for a short time. Initially Lynda was often very distressed and presented many challenges to her house-mates and the people who supported her. She rarely left her house but when she did she would become very anxious and would often put herself in danger. Today, through using a variety of person centred approaches, her support team have enabled her to be much more actively engaged in her home and community. She now regularly goes out on her own to her local shop and attends her local church every Sunday where she was recently presented with a gift of chocolates by a fellow member of the congregation. Her sister, for the first time in many years, feels her relationship with Lynda has been restored and is able to spend quality time with her. 12 Southside Partnership Annual Report 2010

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17 Financial Highlights Year ended 31st March 2010 Income Contracts 9,224,072 Contracts 83% Management Fees 987,540 Management Fees 9% Grants 193,792 Grants 2% Other Income 80,703 Other income 1% Property Revaluation 641,061 Property Revaluation 6% Total 11,127,168 Expenditure Learning Disabilities 6,141,098 Learning Disabilities 58% Mental Health 4,413,064 Mental Health 42% Governance 33,204 Governance 1% Total 10,587,366 Southside Partnership Annual Report

18 Our Ambassadors Our ambassadors, all current or former service users, offer their expertise through experience and work alongside staff, our Board and Leadership Team. They promote and represent Southside, support service development, consultation and training with customers and staff and act as role models. They are (from left): Jason Alder, Ivy Hemmings, Donald Hinds, Sandra Joseph and Harry Sarkodie. In 2009/2010 two Ambassadors spoke of their experiences at our highly successful BME Recovery Conference. Each completed a number of service visits each and reported back on their findings and recommendations. Ambassadors attended four board meetings and away days plus a number of tender interviews and commissioner meetings. One ambassador became a RECC (Racial Equality and Cultural Competence) trainer. Leadership Team Aisling Duffy Chief Executive Joined October 2005 Nicholas Campbell-Watts Director of Fanon & Mental Health Services Joined December 2004 Kathy King Director of Development Joined November 2008 Sanjay Shah Director of Finance and IT Joined February Southside Partnership Annual Report 2010

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20 Where we work Enfield Barnet Hillingdon Harrow Ealing Brent Camden Haringey Islington City Hackney Waltham Forest Tower Hamlets Newham Redbridge Barking Havering Hounslow Richmond Hammersmith & Fulham Kensington & Chelsea Westminster Wandsworth Lambeth Southwark Lewisham Greenwich Bexley Merton SURREY Kingston Sutton Croydon Bromley Southside Partnership Provider Status Please note that Southside Partnership s Beyond Prison Project works with individuals from across London and the Southeast which is not reflected on this map Southside Partnership Annual Report 2010

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23 The people and organisations that make it all happen. Our partners/funders Southside Partnership would like to thank the following for their support: City of Westminster, Guys and St Thomas s Charitable Trust, Lambeth Drug and Alcohol Team, London Boroughs of Brent, Bromley, Islington, Lambeth, Merton, Southwark, Sutton and Wandsworth, London Councils, NHS Lambeth, NHS Sutton and Merton, National Offenders Management Service, One Housing Group, NHS Southwark, South London and Maudsley NHS Trust, Surrey and Borders Partnership NHS Trust, Mrs Smith and Mount Trust, The Henry Smith Charity, Volunteering England, Big Lottery, City Bridge Fund, City Parochial Foundation, Dept of Business, Innovation and Skills (Transformation Fund). We are working with the following to develop and deliver services: Roots and Shoots, Transport for London, First Step Trust, Tomorrow s People, Media for Development, Remploy, Status, All4Recruitment, Hanta Assoc, Leap Forward, London Probation Trust, User Employment Programme St Georges Trust, First Route Training. * All case study names have been changed to protect identity Our Trustees Our hard working trustees in 2009/2010 Steve Maingot (Chair) NHS Relationship Director Chair of the Board, Chair of the HR Committee Joined April 2001 Liz Alvey PFI Bid Manager for Wates Group Chair of Quality and Preformance Committee Joined July 2006 Dr Patricia Connell-Julien Research Fellow, Division of Health and Social Care Research, King s College Joined July 2006 Our staff Paul Milkins Head of Finance, Border and Immigration Agency, the Home Office Treasurer, Chair of Finance and IT, Audit and Risk Committees Joined November 2004 Resigned November 2009 Yasmin Miller Skills Adviser for the Learning and Skills Council Joined July 2006 Mary Schumm Care Services Director, Support for Living Joined September 2006 Caroline Pillay Managing Director, Cega Consulting Joined March 2010 We have 265 staff who help us deliver services to our 1300 plus customers with a high degree of commitment and professionalism. 67% of our staff are from a BME background and 63% are female. 9% have lived experience of the services we provide. Staff participated in 140 different training courses throughout the year. Southside Partnership Annual Report

24 Southside Partnership Lumiere Court 209 Balham High Road London SW17 7BQ telephone fax Registered Offices of Southside Partnership: Lumiere Court, 209 Balham High Road, Balham, London, SW17 7BQ. Southside Partnership is a company limited by guarantee, registered in England and Wales with company number Southside Partnership is a registered charity, with registered charity number Southside Partnership is part of Certitude Support. This report is printed on paper from well managed forests using biodegradable vegtable oil inks and renewable energy.