Bedfordshire and Luton Recovery College For better mental health...

Transcription

1 For better mental health...

2 Contents To the memory of Laura Gibson Mental Health Nursing Student.. caring and compassionate Welcome 4-5 Information about the Recovery College 6-7 Values 8-9 Partnerships How do i enrol Frequently asked questions Student Charter Timetable Recovery and Wellbeing Personal Wellbeing for Independent Living Building on Knowledge and Skills Taking Care of My Physical Health and Wellbeing Getting Involved 30-31

3 Welcome OPPORTUNITY to do things you want to do CHOICE control of your future HOPE believing a meaningful life is possible We are delighted to welcome you to our first Bedfordshire and Luton Recovery College prospectus. The Recovery College was launched in May 2016 along with the launch of the Bedfordshire and Luton Mental Health Academy which is a formal partnership with East London Foundation NHS Trust (ELFT) and the University of Bedfordshire. The educational workshops and courses we offer all focus on recovery and wellbeing. They are designed and delivered in partnership with people with lived experience and professional experience as Co-production is at the heart of everything we do. 4 Recovery is a personal journey of discovery (Repper and Perkins,2012) 5

4 Information about the Recovery College Recovery has many definitions and one which resonates with many people is that it is about a deeply personal journey to live as well as possible and have a meaningful and satisfying life. The tools we share in workshops and courses aim to support people to become an expert in their own recovery and that of others by exploring hope, control and opportunity. By learning together we can make progress in challenging the stigma surrounding mental illness and over time we hope to contribute to changing society to be more tolerant, inclusive, accepting and compassionate. Mental health wellbeing affects us all. Our Recovery College is inclusive for all; service users, carers, family, friends, neighbours, staff and the general public are all welcome to enrol as students. 6 7

5 Values We believe by bringing together the Recovery College principles of recovery, East London Foundation Trust values and the University of Bedfordshire values we encapsulate a meaningful and solid value base that underpins everything we do in the development of the our Recovery College: We promote a positive student experience based on the principles of recovery: OPPORTUNITY to do things you want to do CHOICE control of your future HOPE believing a meaningful life is possible The University of Bedfordshire strive to offer transformational educational change for peoples lives. East London Foundation Trust key values are: We Care We Respect We are Inclusive Co-Production : working together Co-production is at the heart of what we do at our Recovery College. People with personal and professional experience of mental health problems work together, equally, to design, facilitate and evaluate the courses and workshops. Our workshops and courses are co facilitated by a broad range of professional staff and people with lived experience including, University Lecturers, Doctors, Mental Health Staff, Student Nurses alongside the expertise from staff from partner organisations. 8 9

6 Partnerships Thank you to all our volunteers, service users, carers, students, staff, partners and everyone who has given time and shared ideas to develop the. We are delighted to have been able to work in partnership with the following organisations to deliver high quality workshops and courses. Our partner list is growing as we further develop the range of courses and workshops for the next Recovery College prospectus. We are very thankful for all the art work included in this prospectus which was supplied by a variety of art projects across Bedfordshire and Luton inpatient wards

7 How Do I Enrol Most of our workshops and courses are free of charge and open to service users, carers, staff, relatives, friends and public to attend. Some cours facilitated by MIND BLMK have eligibility criteria as described in the timetable. When you find a workshop or course you want to attend please enrol as detailed below. You must enrol due to a limitation of numbers of people that can be accommodated on each of the workshops and courses. The easiest way to enrol is via our address: RecoveryCollege@elft.nhs.uk Tel: , Mob: / ELFT Recovery College Enrolments Floor 9 Charter House Alma Street Luton, LU1 2PJ From July 2016 you will be able to enrol on line. YOUR ENROLLMENT and WORKSHOP / COURSE BOOKINGS WILL BE CONFIRMED BY OR POST Cancellations Please let us know as soon as possible if you are unable to attend a workshop or course that you have enrolled on. Please give us as much notice as possible to enable us to offer the place to another student. Venues Our workshops and courses are facilitated at various venues in Bedford, Central Bedfordshire and Luton. Venue addresses can be found in the timetable. If you have any queries about a venue please contact us. Health and Safety Fire Instructions will be given at each workshop by the facilitator Instructions about the facilities available at the venue will be given by the facilitator You are responsible for the safe keeping of your own belongings when attending any Recovery College workshop or course Please inform the facilitator if you are concerned about any aspect of health safety at the work shop / venue 12 13

8 Frequently asked questions All workshops and courses are free of charge. Who runs the courses? All workshops and courses are co-produced and are facilitated involving at least 1 person with lived experience and 1 professional. The professionals include staff and students from the University of Bedfordshire, NHS staff and staff from partner organisations. Who can enrol? Our courses are for everyone People who use ELFT services People who are living with mental health problems Carers, family, friends, neighbours and general public (a few workshops related to employment may have some specific criteria) Volunteers Staff from ELFT, University of Bedfordshire and local partner organisations People need to be age 18 and over Do I need to be referred to attend a workshop / course? No one needs a referral to become a student please contact us if you would like to enrol to attend a workshop or course Do you provide refreshments? Most if not all the venues we use offer tea, coffee (depending on the venues facilities) We are not able to provide lunch but you are welcome to bring something with you. Do you pay travel costs for students? We cannot reimburse you for any travel costs. Will I get a place on the workshop / course I want? The student places on our workshops / courses are allocated on a first come first served basis. If there is particularly high demand for a workshop we will endeavour to facilitate an additional workshop Do you provide child care? You would need to make your own child care arrangements

9 Student Charter You can expect us to: Provide information and guidance about our workshops and courses Offer high quality workshops and courses that focus on recovery and wellbeing Respect you as an individual at all times Welcome your ideas about how we might improve and what we offer in the future Manage your enquiries and help you with the enrolment process if you need support Deliver workshops and courses in welcoming, accessible and positive environments which are free from discrimination and stigma Support your recovery journey with compassion and respect Provide support for your specific needs if you tell us about a disability or learning need We will expect you to: Be prepared to give something new a try Be respectful of fellow students and staff views, opinions and beliefs Commit to attending courses and workshops you have enrolled Inform us if you can t attend workshops or courses you have enrolled on Provide relevant details such as emergency contact information Give us feedback on how we are doing Share any ideas / suggestions you have about the Recovery College Ask the Recovery College staff or facilitator if you are unsure about anything Confidentiality As part of enrolment, students are asked to provide personal information and to agree to purposes it can be used. Personal information that will be passed to the workshop/ course facilitator includes: Students name Students phone number Details of person to contact in case of an emergency Specific support and / or learning needs 16 17

10 Timetable The will publish the timetables as follows for 2016 / 2017: Summer Term June 2016 August 2016 Autumn / Winter Term September 2016 December 2016 Spring Term Jan 2017 May 2017 Summer Term June 2017 August 2017 Our first prospectus covers the Summer Term June 2016 August The Time Table includes a brief description of what the workshop / course is about as well as details about the venues, dates and times

11 Timetable Recovery and Wellbeing Introduction to recovery This workshop explores the impact of mental health difficulties on peoples lives and will help you to take a fresh look at personal recovery. Tuesday 14 June - 10:30-12:30 St Andrews Church Hall, Holt Room, Kimbolton Road Bedford Tuesday 5 July - 10:30-12:30 Leighton Buzzard Library Lake St, Leighton Buzzard LU7 1RX Tuesday 16 August 10:30-12:30 Weatherley Centre, Eagle Farm Road, Biggleswade SG19 8JH Understanding and breaking stigma around Mental Health Join our workshop to find out how stigma affects those with and without mental health difficulties. Discuss how the media impacts on this and how we can challenge the stigma attached to mental health in our community. Friday 17 June - 10:00-12:00 Room 4 and 5 Luton Library, St Georges Square, Luton Friday 15 July 13:30-15:30 Dunstable Community Fire Station, Brewers Hill Road, Dunstable LU6 1AA Friday 12 August - 10:00-12:00 St Andrews Church Hall, Holt Room Kimbolton Road Bedford Recovery through sport This workshop will provide information and light demonstrations about benefits of exercise ways to exercise without using equipment or a gym benefits of a healthy diet and how food affects mood outdoor exercise My Story.Creative Writing This relaxed and friendly workshop will give opportunities to tell a part of your story (any part you choose) in prose or poetry and to listen to the stories of others. Time will be spent working as a group and as individuals talking, listening, writing and reading. It does not matter if you haven t written before this workshop will help you to set your words down in an order that pleases you and says what you want to say. Tuesday 14 June - 13:30-15:30 Robin Pinto Sports Hall, Calnwood Road, Luton Friday 8 July - 11:00-13:00 Bedford Library, Harpur Street, Bedford MK40 1PG Tuesday 9 August Central Beds, Weatherley Centre, Eagle Farm Road, Biggleswade SG19 8JH Monday 20 June - 10:00-13:00 Luton Library, St Georges Square, Luton Wednesday 10 August - 10:00-13:00 Leighton Buzzard Library Lake St, Leighton Buzzard LU7 1RX Developing confidence Attending this workshop will help you to understand confidence and how our thinking and behaviour can affect our confidence. You will be able to explore and consider ways of developing confidence in a warm and supportive environment. Let s talk communication workshop Explore communication in our everyday lives in this warm and welcoming workshop. It aims to introduce a fresh approach to listening skills, assertive communication and exploring positive engagement with family and friends in supporting mental health recovery. Wednesday 15 June -10:30-15:30 (there will be a break for lunch ) Weatherley Centre, Eagle Farm Road, Biggleswade SG18 8JH Thursday 2 June - 10:30-12:30 Luton Library Conference Room 1 and 2 St Georges Square, Luton LU1 2NG Thursday 7 July - 10:30-12:30 Leighton Buzzard Library Lake St, Leighton Buzzard LU7 1RX Thursday 4 August Priory Methodist Church Hall, 63 Newnham Avenue Bedford MK41 9QJ Spirituality In this workshop we will explore how culture, beliefs and values relate to our wellbeing. There will be lots of opportunity to get involved in discussions and share views. Monday 27 June - 10:30-12:30 Dunstable Community Fire Station, Brewers Hill Road, Dunstable LU6 1AA Monday 11July - 10:30-12:30 St Andrews Church Hall, Kimbolton Road, Bedford 20 21

12 Personal Wellbeing for Independent Living Personal Wellbeing for Independent Living The programme is comprised of 4 hour sessions each week for 8 weeks and 1:1 provision outside of these sessions. The course covers the following topics: Personal Awareness, Healthy Eating and Lifestyle, Substance Misuse Awareness Developing Assertiveness, Understanding Relationships, Community Awareness Basic Budgeting Tuesdays 3 May - 5 July - 10:00-13:00 Wellbeing Centre, 3 Woburn Road, Bedford Fridays 20 May - 8 July - 10:00-14:00 Arden House, West Street, Leighton Buzzard LU7 1DD Mondays 6 June - 25 July 10:00-14:00 Ampthill, Parkside Hall Woburn Road, Ampthill MK45 2HX Evolve MH Pilot Luton Anger Awareness Timetable Personal Wellbeing for Independent Living MIND BLMK What is anger? when it becomes a problem Benefits/payoffs and drawbacks Physical effects anger, when it is a useful tool and when it is a damaging tool. What happens to our physical self because the result of being angry. To attend the course you must be eligible in any of the following: Live in Luton area Have experienced mental health difficulties 18 years + To attend the course you must be eligible in any of the following: 18 years+ on August 2015, Jobseekers Allowance (JSA) Employment and Support Allowance Work Related Acitivity Group (ESA WRAG) Mandated by Job Centre Plus, In receipt of another state benefit Universal Credit, Evidence of benefit is required and must be current Learners must be looking for a progression route in regard of employment opportunities Healthy Minds The Healthy Minds project aims to support individuals with mild to moderate mental health problems through specially designed courses delivered by trained and experienced staff. What will I learn? Week 1: Building confidence, Self-esteem. Week 2: Anxiety and depression - tools and techniques. Week 3: Anger awareness. Week 4: Sleep. Week 5: Relaxation, Mindfulness.Wellbeing To attend the course you must be eligible in any of the following: 18 years+ on August 2015, Economically inactive, Below a level 2 qualification, Dates, time & venue Wellbeing 5-week Courses This programme comprises of two-hour sessions each week, for five weeks. Delivered in small groups, the sessions are diverse and aim to meet the needs of all participants. Each programme is intended to provide participants with emotional and practical tools to use and support their everyday life and wellbeing. Fridays 6 May - 7 June - 13:00-15:00 Bedford This course will offer you an opportunity to learn: What is anger? when it becomes a problem Benefits/payoffs and drawbacks Physical effects anger, when it is a useful tool and when it is a damaging tool. What happens to our physical self because the result of being angry. Triggers of anger know your own triggers and the cause Anger styles learn about your individual anger style What helps in anger reduction learn tools and techniques which help reduce anger Challenging thinking habits and beliefs understand how in practice you can develop skills to overcome anger. Assertiveness Tools and techniques which help in anger reduction learn methods and theories in anger reduction. Mindfulness learn to balance wellbeing through mindfulness practice Friday 20 & 27 May -10:00-14:00 56 Dumfries Street, Luton LU1 5BP Friday 10 & 17 June - 10:00-14:00 56 Dumfries Street, Luton LU1 5BP Friday 15 & 22 July - 10:00-14:00 56 Dumfries Street, Luton LU1 5BP 22 23

13 Timetable Personal Wellbeing for Independent Living MIND BLMK Healthy Aspirations Luton Healthy Aspirations Healthy Aspirations is your opportunity to learn techniques that are designed to support your emotional wellbeing. The programme covers: Interpersonal skills Stress, Causes and physical effects of stress, Goal Setting, How to set realistic goals Relaxation Techniques, Assertiveness and confidence building, Stress Management Techniques To attend the course you must be eligible in any of the following: Live in Luton area, Have experienced mental health difficulties On benefits or economically inactive, 18 years + Aspirations The programme will equip you with tools to build your interpersonal skills and assist with individual learning goals. Delivered in small groups Luton the sessions are diverse and aim to meet the needs of all participants. Tuesdays 17 May - 28 June - 12:00-15:00 56 Dumfries Street, Luton LU1 5BP Wednesday 25 May - 6 July 13:00-15:00 56 Dumfries Street, Luton LU1 5BP Memorial Park Restoration Project - Luton Do you want to find out more about Luton s Memorial Park? If the answer is yes, join Mind BLMK in partnership with The National Lottery Heritage Fund and Luton Parks to explore and research the history of the landscape features and herbaceous border at the Memorial Park in Luton. Group members will: Learn historical research methods Work together to restore the Memorial Garden Record their progress through photography Learn how to promote and present their findings; Research covers Combination of online tools and traditional archival search techniques to locate and obtain evidence. Accessing local archives Searching online Speaking with local horticultural historians familiar with history of park. Tuesday 17 May for 4 weeks 56 Dumfries Street, Luton LU1 5BP 24 25

14 Timetable Building on Knowledge and Skills Understanding depression Understanding the signs, symptoms, causes and treatment of depression is a key step towards managing the problem. This workshop covers essential information about depression, how it is diagnosed and treatment options. It also includes listening to different experiences and learning from others. Understanding Psychosis This workshop looks at what psychosis means, explores a variety of treatment options and ways to promote recovery and self help. Understanding Bi Polar The aim of this workshop is to explore what is meant by bi polar disorder how it is diagnosed and treated. Ways to manage bi polar and how to support someone you care for will also be explored. Understanding autism This workshop will look at what is Autism. Diagnosis, treatment and care options will be discussed and explored. Understanding Hearing Voices This workshop will provide people with support, knowledge and insight into hearing voices and explore ways to manage their experiences in everyday life. Tuesday 5 July - 10:00-12:00 Luton Library St Georges Square Luton Tuesday 12 July - 10:00-12:00 Bishopsfield Room Rufus Centre, Steppingley Road Flitwick Tuesday 19 July - 14:00-16:00 Bedford, Priory Church Hall, 63 Newnham Avenue Bedford MK 41 9QJ Tuesday 19 July - 10:00-12:00 Davies Suite, Rufus Centre Steppingley Road, Flitwick, Bedford MK45 1AH Tuesday 9 August - 13:30-15:30 Bedford, St Andrews Church Hall, Kimbolton Road Bedford Tuesday 2 August - 10:00-12:00 Luton Library, Rooms 1 and 2 St Georges Square, Luton Tuesday 9 August - 10:00-12:00 Central Rufus Centre, Warrenfield Room, Steppingley Road, Flitwick Tuesday 23 August - 10:00-12:00 Priory Methodist Hall, 63 Newnham Avenue, Bedford MK41 9QJ Tuesday 7 June - 13:30-15:30 Rufus Centre Davies Suite, Steppingley Road, Flitwick, Beds MK45 1AH Tuesday 5 July - 13:30-15:30 Luton Library, St Georges Square Luton Tuesday 23 August - 13:30-15:30 Leighton Buzzard Library, Lake St, Leighton Buzzard, LU7 1 RX Priory Methodist Church, 63 Newnham Avenue, Bedford MK41 9QJ Tuesday 5 July - 13:30-15:30 Priory Methodist Church, 63 Newnham Avenue, Bedford MK41 9QJ Tuesday 2 August - 13:30-15:30 Weatherley Centre, Eagle Farm Road, Biggleswade SG19 8JH Understanding anxiety and relaxation techniques The aim of this workshop is to enable you to feel more in control and supported within anxiety provoking situations. We will help you to understand your relaxation needs by providing various relaxation techniques that can be subtly applied in any place or situation. Social anxiety and avoidance This social anxiety and avoidance workshop will support you to explore and identify repetitive behaviours in anxiety and social avoidance. We will look at techniques that enable you to engage in social activities and carry out day to day activities with more confidence. Introduction to Mental Health First Aid An informative and interactive workshop that will help you to recognise the early signs and symptoms of mental distress and potential mental illness. The workshop will help you to feel confident about recognising, responding and helping someone to get them the help they need. Presentation Skills Increasingly we are asked to talk to other people either formally or informally about work related topics or presenting our life experiences. This friendly interactive workshop will help you, in a safe environment to develop your confidence in presenting to others. You do not need to have any previous experience. Friday 17 June - 10:30-12:30 Bedford Priory Methodist Church, 63 Newnham Avenue, Bedford MK41 9QJ Friday 15 July - 10:30-12:30 Weatherley Centre, Eagle Farm Road, Biggleswade SG19 8JH Friday 19 August - 10:30-12:30 Priory Methodist Church, 63 Newnham Avenue, Bedford MK41 9QJ Wednesday 29 June - 10:00-12:00 Priory Methodist Church, 63 Newnham Avenue, Bedford MK41 9QJ Wednesday 20 July - 10:00-12:00 Weatherley Centre, Eagle Farm Road, Biggleswade SG19 8JH Monday 20 June - 10:00-12:00 St Andrews Church Hall Holt Room Kimbolton Road, Bedford MK40 2PF Wednesday 20 July - 13:30-15:30 Rufus Centre, Steppingley Road, Flitwick Beds MK45 1AH Wednesday 17 August - 10:00-12:00 Luton Library, St Georges Square Luton Wednesday 20 July - 10:00-12:00 Bedford St. Andrews Church Hall, Kimbolton Road, Bedford, MK40 2PF Tuesday 16 August - 10:00-12:00 Luton Hope Church Villa Road, Luton LU2 7NT 26 27

15 Timetable Taking Care of My Physical health and wellbeing Smoking Cessation Are you thinking about giving up smoking? With the right support you can become a non smoker! Why not join us to explore and discuss: the support that is available for you advice to prepare you to help quit to overcome the barriers to stopping smoking Tuesday 14 June -10:30-12:00 Wellbeing Centre, 3 Woburn Road, Bedford MK40 1EG Wednesday 27 July - 10:30 12:00 Wellbeing Centre, 3 Woburn Road, Bedford MK40 1EG Monday 27 June - 09:30-11:00 Priory House, Monks Walk, Shefford SG17 5TQ Thursday 21 July - 16:30-18:00 Watling House D Common Room, High St North, Dunstable LU6 1LF Wednesday 10 August - 17:00-18:30 Astral Park Sports and Community Centre, Johnson Dr Leighton Buzzard LU7 4QR Understanding Diabetes Taking part in this workshop will give you the opportunity to discuss diabetes specific information and learn new skills to manage the condition. Monday 4 July - 10:30-12:30 Library, St George Square, Luton Monday 25 July - 10:30-12:30 Lewsey Farm Learning Trust 92 Tomlinson Avenue Luton LU4 0QQ Monday 1 August - 10:30-12:30 Bedford, Priory Methodist Church, 63 Newnham Avenue, Bedford MK41 9QJ Live Well This Live Well introductory workshop will explore and discuss benefits of: Having regular health checks Adult weight management Smoking cessation If you would like to know more about any of these topics please join us at this friendly and supportive workshop. Wednesday 22 June - 13:00-15:00 Hope Church Community Room, Villa Road, Luton LU2 7NT Wednesday 24 August - 13:00-15:00 Luton Library, St Georges Square Luton 28 29

16 Timetable Getting Involved Working Together Co-production in Action This workshop will explore the role of collaborative working between people with lived experience of mental health problems and people who have experience by profession. Interviewing Skills Help us to employ the right people This workshop tells you the things you need to know to be able to participate on staff Interview Panels as a service user or carer representative. With other service users and carers you will learn about how the Trust recruits people, how interview panels work and what you need to know to be a good interview panel member. The most important thing is that you will bring the voice and experience of service users and carers to the interview panel and help the Trust and University to employ the right people. Wednesday 29 June - 13:30-15:30 Church Hope, Community Room, Villa Road, Luton LU2 7NT Wednesday 27 July - 10:30-12:30 Lewsey Farm Learning Trust 92 Tomlinson Avenue Luton LU40QQ Wednesday 17 August - 10:30-12:30 Priory Methodist Church 63 Newnham Avenue, Bedford MK41 9QJ Wednesday 29 June - 10:00-12:00 Hope Church, 1st Floor, Villa Road, Luton LU2 7NT Wednesday 27 July - 13:30-15:30 Lewsey Farm Learning Trust 92 Tomlinson Avenue Luton LU40QQ Wednesday 17 August 13:30-15:30 Priory Methodist Church 63 Newnham Avenue, Bedford MK41 9QJ Employment Pathways: Opportunity to find out more about support available from ELFT s employment service. Are you or someone you care for considering looking for paid work? Would you like to explore pros and cons of working? Want to learn about the top ten tips to succeed at interviews? Then join us in this friendly and welcoming workshop. Improving Interview Skills to get the job you want If you are thinking of applying for work, this workshop will support you to improve your interview skills to help you to find employment. Thursday 9 June - 13:30-15:30 St Andrews Church Hall, Kimbolton Road Bedford Tuesday 5 July - 13:30-15:30 Luton Library, St Georges Square Luton Wednesday 10 August - 13:30-15:30 Lewsey Farm Learning Trust 92 Tomlinson Avenue Luton LU4 0QQ Tuesday 28 June - 10:00-12:00 Jobs Hub Bedford,15 Greyfriars, Bedford, MK40 1HJ Wednesday 27 July - 10:00-12:00 Jobs Hub Bedford,15 Greyfriars, Bedford, MK40 1HJ Wednesday 17 August - 10:00-12:00 Jobs Hub Bedford,15 Greyfriars, Bedford, MK40 1HJ Quality Auditor Workshop for Service Users and Carers of East London NHS Trust Service User Auditors Wanted! East London Foundation Trust (ELFT) are looking for Service User Auditors to help carry out audits on our inpatient wards. Are you keen to improve quality? would you like to earn some extra money? Would you like to learn a new skill? Have you previously been a service user of ELFT? If yes then we would love you to attend our introductory audit workshop. Tuesday 26 July - 10:30-12:30 St Andrews Church Hall, Kimbolton Road Bedford Thursday 28 July - 10:30-12:30 Floor 6 Room 4, Charter House Alma Street, Luton LU1 2PJ Writing your CV Your CV is your own sales and marketing document. This supportive workshop will guide and help you to: write the CV that clearly presents your skills, experience and qualities create a good impression help you to get an interview Tuesday 28 June - 10:00-12:00 Jobs Hub Bedford,15 Greyfriars, Bedford, MK40 1HJ Wednesday 27 July - 10:00-12:00 Jobs Hub Bedford,15 Greyfriars, Bedford, MK40 1HJ Wednesday 17 August - 10:00-12:00 Jobs Hub Bedford,15 Greyfriars, Bedford, MK40 1HJ 30 31

17 Courses and Workshops September 2016 December 2016 Workshops and courses are currently being developed for our Autumn Term, September to December. If you have any ideas about courses and workshops that you would like us to deliver in the future please get in touch as we would love to hear your suggestions. You are very welcome to contact us to discuss how you may want to get involved in helping us to design and deliver workshops / courses. Contact Us RecoveryCollege@elft.nhs.uk Telephone: Kay Sookun, Recovery Partnerships Lead Jon Southam, People Participation Lead Luton Kamila Naseova, People Participation Lead Bedford William Fitzpatrick, People Participation Lead Central Bedfordshire Look out for the Recovery Pop Up Cafes which will be coming to your areas soon whereby you are welcome to pop in to chat with Recovery College staff, service users, carers and students about Mental and Physical Health and Wellbeing and learn more about the benefits of becoming a student of our Recovery College. Confidentiality We will not share any information that you give us without discussing this with you first and getting your consent. The only exception to this is if we consider that your life or the wellbeing of someone else could be at risk. Compliments, Comments and Complaints We welcome feedback about our services so please contact the Patient Advice and Liaison Service on freephone or PALS@elft.nhs.uk. If you are not happy with the service and your treatment, please ask to speak to the service manager to try and resolve this. Or contact the PALS team. If you wish to make a complaint, you can call freephone or PALSandComplaints@elft.nhs.uk or write to: Complaints and PALS Manager, FREEPOST RTKB-ESXB-HYYX, Trust Headquarters, 9 Alie Street, London E1 8DE