TRUST PLEASE TAKE YOUR FREE COPY. Good Stuff. RECOGNITION AWARDS RESULTS DEVELOPING NEW SKILLS WRITING FOR MENTAL HEALTH

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1 TRUST TA L K M A G A Z I N E Good Stuff SHARING GREAT STORIES FROM CPFT S U M M E R Amzing people Love lern Ptient sry RECOGNITION AWARDS RESULTS DEVELOPING NEW SKILLS WRITING FOR MENTAL HEALTH PLEASE TAKE YOUR FREE COPY

2 CLAIRE S Welcome OUR HOT T OPICS Improvements prised by CQC Get in uch CHIEF EXECUTIVE e re now over hlf wy through 2017 nd so much hs hppened since Jnury. This will be my finl Trust Tlk welcome s I m bidding frewell Cumbri in September tke up post s Chief Executive of Pennine Cre NHS Foundtion Trust. I m looking forwrd my new role but I will leve Cumbri with hevy hert. We hve chieved lot in pst four yers nd re now embrking on some big chnges for future. This issue of Trust Tlk focuses on se chnges by celebrting some of our success sries nd difference tht you, our mzing people, mke ptients on dily bsis. Reding se sries mkes me incredibly proud. It s thnks ides of stff, ptients nd locl communities tht we hve mde such progress nd by working ger with our prtners we will continue do so. In My we were ffected by interntionl cyber-ttck but tems worked round clock get things bck up nd running. Disruption ptients ws miniml nd we were inundted with messges of thnks, support nd pride in NHS. Tht me is Cumbrin spirit coming ger in difficult times, supporting ech or nd stying positive! I know pressures on our services re high nd resources re incresingly stretched so I encourge ll stff look fter ir own wellbeing s well s continuing looking out for ech or. I will leve in confidence tht ptients, services nd stff of CPFT re in very best position for future nd hve ll of skills nd expertise continue move wrds hppier, helthier nd more hopeful communities cross Cumbri. I hope you enjoy this issue of Trust Tlk. Clire Molloy Cumbri Prtnership NHS Foundtion Trust To see ltest from CPFT plese visit: Communictions tem for Trust Tlk enquiries communictions.helpdesk@cumbri.nhs.uk Ptient Experience Tem: for ny questions, comments or concerns bout our services pet@cumbri.nhs.uk Your Governors: represent views of people like you nd lwys wnt her your thoughts on locl helthcre AskYourGovernor@cumbri.nhs.uk Become member hve your sy: s Foundtion Trust we hve members nd governors locl people tht input in how we shpe our services. Anyone who lives in Cumbri, is over ge of 14 nd hs n interest in ir locl helth services cn become member. It is free join simply fill in form on our website. Since lst edition of Trust Tlk we hve received results from two recent CQC inspections which hve shown positive improvements cross our services. Children s community services were recognised for providing high qulity ptient cre, improved witing times nd prtnership working. The ltest inspection hs led significntly improved rting, leping from Indequte GOOD overll in ll res. The report lso highlighted outstnding prctice for Love Brrow Fmilies inititive. The following fcrs led improved rting: Improved ledership, governnce, culture nd witing times. Stff protecting children nd young people from voidble hrm nd buse. Robust sfegurding supervision ensure stff shre best prctice. Young people nd fmilies felt stff kept m involved in ir cre. Services re orgnised meet needs of young people. Stff work collbortively with prtner orgnistions ensure services provide choice, flexibility nd continuity of cre. Dr Rj Verm, Associte Medicl Direcr for Children nd Fmilies cre group, sid: I firmly believe tht our tem will continue go from strength strength on journey of continuous improvement. The Edenwood Unit, n ssessment nd tretment unit for people with lerning disbilities nd mentl helth issues, ws recognised for supporting ptients, improving clinicl prctice nd demonstrting good understnding of ptient needs. The rting hs improved from Indequte REQUIRES IMPROVEMENT with three elements rted s GOOD. This is s result of: A positive behviour support model which hs led more ptient centred cre. Involving ptients in developing ir cre plns nd regulr review meetings. Improved risk ssessment, trining nd sfegurding procedures. Ptients sid y felt well supported by stff nd stff demonstrted good understnding of ir needs. Clre Prker, Direcr of Qulity & Nursing, sid: It is extremely positive note tht three res re now rted s Good ; this demonstrtes support nd hrd work of our stff. We know tht re re still furr improvements be mde nd we re continuing with work ddress this. @cumbriprtnershipnhs youtube/cpftnhs 3

3 Working ger improve cre 4 Cumbrin helth nd cre leders hve joined forces deliver semless cre ptients. CPFT re prtners in two plce bsed helth systems. They cover West, North & Est Cumbri, nd Lncshire nd South Cumbri. Ntionlly NHS is dpting meet chnging helth needs of popultion. In doing so, helth orgnistions cross UK will be working ger support locl communities. This is known s Accountble Cre nd will enble us focus on preventing ill helth, delivering cre outside of hospitls nd improving helth nd wellbeing of our communities s well s recruiting nd retining stff. Clire Molloy, Chief Executive, sid: We ll wnt provide more integrted cre ptients closer where y live nd we need remove orgnistionl brriers mke this hppen. This mens ll prtners working nd mking decisions ger in interests of locl communities. In West, North & Est Cumbri, first phse could see shdow single ledership tem, shred governnce rrngements nd support services, between CPFT nd North Cumbri University Hospitls NHS Trust. In South Cumbri, helth nd cre leders re considering wher move of some community services University Hospitls of Morecmbe By NHS Foundtion Trust could help ptients receive more semless cre. This would build on work lredy chieved through Better Cre Toger. For countywide services, such s mentl helth nd children nd fmilies, we re working with commissioners consider future. CPFT remins committed se services nd will only mke chnges if it is believed be in best interests of our ptients. Dr John Howrth, Deputy Chief Executive, dded: It s importnt note tht nothing will chnge overnight. We will be working with stff over coming months develop this work. I m confident tht this work will enble us deliver better cre for ptients nd mke better use of Cumbrin pound. Y U& THE BIGGER PICTURE While we re going through se big chnges it is importnt tht you understnd opportunities nd chllenges hed. Everyone is being encourged give ir opinions help us shpe future services nd rech our vision of hppier, helthier nd more hopeful communities. We re sking stff tell us: Wht does it relly feel like spend dy in your shoes? By gring honest sries from cross Trust we hope gin better understnding of your concerns nd lso opportunities improve how we work for benefit of our ptients. We re lso hving honest converstions bout money nd tlking bout how we cn build on svings we hve lredy mde. Chnge cn often be chllenging so we re looking t how we cn support helth nd wellbeing of our stff. New boundries for CCGs in Cumbri nd North Lncshire The provision of public helth services for children in Cumbri hs seen number of chnges. A newly designed service, commissioned by Cumbri County Council (CCC), brings ger existing helth professionls strengn support for most vulnerble children nd provide more equitble service for ll children in Cumbri. A new Public Helth nd Wellbeing Service hs replced trditionl school nursing nd will deliver strtegic direction nd support tht will ddress locl helth nd wellbeing issues. NHS Lncshire North Clinicl Commissioning Group nd NHS Cumbri Clinicl Commissioning Group hve undergone chnges ir orgnistionl boundries form new NHS Morecmbe By CCG nd NHS North Cumbri CCG. Morecmbe By CCG now covers North Lncshire, South Lkes nd Furness, nd North Cumbri CCG covers Allerdle, Crlisle, Copelnd nd Eden. The boundry chnge builds on work undertken by NHS cross Morecmbe By s prt of Better Cre Toger strtegy nd similr commitment by orgnistions in West, North & Est Cumbri. The chnges will mke locl commissioning rrngements simpler nd more efficient s well s pving wy greter integrtion of helth nd socil cre services. The move is consistent with recently nnounced Sustinbility nd Trnsformtion Prtnerships (STP) which plce north nd south Cumbri in different res. Chnges services for children in Cumbri The new Strengning Fmilies service will work specificlly with children, young people nd fmilies tht re vulnerble. They will ct s key professionl in prevention, identifiction nd moniring of children t risk of significnt hrm. This service replces Fmily Nurse Prtnership service. The Helth Visiting service will continue provide key contcts nd ssessments for 0-5 yer olds, but re my be some chnges mde services tht re currently provided. Work is currently underwy determine se chnges. In ddition, Cht Helth service will no longer be vilble from 14th July. Young people seeking professionl help re dvised spek trusted dult or contct Childline.

4 THE GOOD STUFF Better mentl helth crisis support A project help people in mentl helth crisis get right help, t right time, by right people is up nd running cross Cumbri. Helth nd socil cre providers, Cumbri Constbulry, voluntry orgnistions nd ptients hve worked ger develop pilot clled Multi Agency Crisis Assessment Service (MACAS). Peter McCll, Cumbri s police nd crime commissioner, sid: Too mny times hve people in mentl helth crisis been sitting for hours in police cells or A&E this is completely inpproprite nd potentilly dmging for person who is in need of help. We hve creted tlly different pproch nd we re lredy seeing results. One element, telephone line clled Single Point of Access (SPA), llows professionls such s police spek mentl helth prctioner when fced with someone who is in crisis. Dr Sturt Betson, Consultnt Psychitrist nd Associte Medicl Direcr for mentl helth t CPFT, explins: The dvice given t tht point cn deesclte crisis. The SPA line professionl hs full ccess ptient notes so y cn ccess cre coordinrs nd ny or service needed. Work is lso underwy with voluntry orgnistions introduce Community Hubs sfe plces where someone with mentl helth issues cn go for professionl support. Get up, get dressed, get moving Brrow children given life-sving trining CPFT hs temed up with North West Ambulnce Service (NWAS) deliver emergency first id trining, known s Hertstrt, children in Brrow. Almost 70 yer six pupils from two primry schools, Greengte Junior School nd St George s School, ttended trining nd lerned wht do if someone is choking, bleeding, suffers hert ttck or is unconscious. Luren Wtson, Chin of Survivl Coordinr t NWAS, explined: These sessions re relly prcticl nd get children fully involved. There s lck of bsic first id skills in this ge group nd we believe tht needs chnge. But it s not just bout teching first id; it s bout building confidence o. The children leve knowing wht do if y re in sitution where someone needs ir help nd hve confidence put ir skills in ction. Pul Hillmn, Deputy Hed t Greengte Junior School, sid: The trining mde our yer sixes feel like trusted young dults, which is just wht y wnt. They were relly interested in content nd loved prcticl bits it ws perfect for this ge group. Mny now wnt continue ir first id trining which is gret. As well s sving lives, Hertstrt trining lso gives children chnce lern more bout wht being prmedic entils nd encourges m consider potentil creer in this re. Puline Presn, Business Mnger from CPFT, dded: We wnt encourge locl communities get more involved in helthcre nd by working with children we hope sprk n interest t young ge. Using drm for mentl helth CPFT temed up with North Cumbri University Hospitls NHS Trust (NCUH) help hospitlised ptients cross Cumbri get up, dressed nd moving s prt of ntionl #endpjprlysis cmpign. Bed rest cn reduce muscle strength by 2-5% in first dy nd up 10% in first week. If n elderly ptient is dependent on tht 10% mnge t home, effects of week in hospitl cn be very fr reching y cn lose confidence nd ir independence. Brbr Pinguey, specilist physiorpist t NCUH, sid: By getting up, dressed nd moving, ptients cn speed up ir recovery, get home sooner nd mintin ir norml routines. We sk ptients nd reltives /crers help us by ensuring y or ir loved ones hve clothing nd footwer s well s pyjms. Jnet Follnd, Professionl Led for Occuptionl Therpy t CPFT, dded: It s gret be working ger on this cmpign nd enthusism from stff is fntstic. The pledges stff hve mde re sign of ir dediction nd drive do wht s best for ptients. 6 Clinicl Nurse Specilist Crig Stevens recently visited Budpest for conference on Psychodrm with young people in mind. Psychodrm is n experientil form of rpy tht llows those in tretment explore issues through drm. It uses role ply nd group dynmics help people gin greter perspective on emotionl concerns, conflicts, or or res of difficulty in sfe, trusted environment. CPFT run psychodrm group for young people ccessing mentl helth services. Crig, who ttended self-funded conference in his own time, sid: As I m only psychodrm psychorpist in Cumbri, experience of being in room with mny ors ws in itself very rewrding. I lernt gret del bout wys of working with younger children nd look forwrd implementing se techniques when opportunity rises. The work I do with dolescents hs been improved by techniques regrding spontneity tht I sw in Budpest.

5 We d just like sy big... mzingpeople shredknowhow herfcommunity prtnerships C NGRATULATI NS Kindness Firness Ambition Spirit ll our #mzingpeople wrd winners nd nominees 2017 Recognition Awrds This yer we introduced our Amzing People Recognition Awrds which gve stff chnce nominte collegues who y felt deserved be recognised for ir hrd work nd dediction. We received lots of brillint nomintions which gve judges difficult tsk. The winners were invited long smll event celebrte ir chievements. 14 Listening in Action (LiA) projects were lso celebrted t event. LiA supports tems mke innovtive service improvements nd hve shown some impressive results. OUTSTANDING SERVICE IMPROVEMENT Implementing improvements nd innovtive ides which hve enhnced ptient experience, improved ptient sfety nd reduced risk. WINNER SOUTH LAKES COMMUNITY RESPIRATORY SERVICE The tem hs mde chnges wy y deliver ir pulmonry rehbilittion progrmme resulting in excellent ptient feedbck, reduced delys nd more choice for ptients - ll with no dditionl budget. Wendy Gillen, Community Mnger: I m mzed by innovtion this tem shows on dily bsis. They re constntly looking for wys improve nd hve proved tht smll chnges relly do mke big difference. OUTSTANDING LEADERSHIP Leding stff through orgnistionl development, encourging nd motivting stff develop nd chieve ir gols nd improve performnce due ir contribution nd ledership. OUTSTANDING TEAM OF THE YEAR Using temwork chieve good prctice nd improve performnce, nd demonstrting significnt chievements, commitment nd compssionte cre. 8 WINNER ELSPETH DESERT, CONSULTANT CLINICAL PSYCHOLOGIST, CARLISLE Elspeth hs shown persevernce develop new innovtive service (Persistent Physicl Sympms Service) tht improves helth nd wellbeing of people in Cumbri. Tim Evns, Deputy Direcr of Opertions: I m delighted tht work Elspeth hs led hs been recognised. It is gret testment Elspeth s pssion, commitment nd resolve. OUTSTANDING INDIVIDUAL An inspirtionl person who demonstrtes our vlues nd behviours. For mking n outstnding contribution development of services over period of time, demonstrting commitments outstnding ptient cre nd overcoming chllenges. WINNER (NON-CLINICAL) CLINICAL GOVERNANCE TEAM This tem hs been in plce for less thn two yers, nd formed by joining up severl tems cross support services. In short mount of time y hve developed mselves in one tem which lwys focuses on providing support improve qulity, sfety nd lerning lessons directly cre groups. WINNER (CLINICAL) WEST NEUROLOGICAL AND OLDER PEOPLE S PHYSIOTHERAPY This tem consistently performs beyond expecttions, mde possible only by hrd work nd dediction of ll stff. Feedbck consistently demonstrtes ir commitment building meningful reltionships with ll ptients. Trcey Mifflin, Physiorpy Professionl Led: I'm relly proud of this fntstic tem who provide brillint service ptients in West Cumbri. They re dedicted bunch who constntly work develop nd improve. WINNER ANNA COOKE, STROKE SPECIALIST SPEECH AND LANGUAGE THERAPIST, COMMUNITY EAST Ann identified lck of good mouth cre for nil by mouth ptients on cute stroke wrd. She hs led nursing nd helth cre tem increse wreness nd confidence in deling with this issue. She estblished mouth cre chmpions introduced suction nd mouth cre equipment nd encourged improvements for ptients. Pul Attwood, Speech nd Lnguge Therpy Clinicl Led: I m delighted nd proud tht Ann hs won this wrd. She thoroughly deserves this recognition for ll her hrd work nd commitment. WINNER SUSAN WORTH, COMMUNITY PSYCHIATRIC NURSE, CARLISLE By thinking outside box she gins trust nd builds confidence for individuls chieve beyond wht y thought ws possible. Susn hs wicked sense of humour nd is ble lugh t herself which helps in getting long with ors. Ptients cnnot help but smile in her compny nd be lifted in ir mood. Eline Gorrie, Opertionl Mnger: We re relly plesed for Sue becuse she mkes rel difference by being kind nd helping people feel good bout mselves.

6 hppiness of locl communities s prt of scheme reduce socil isoltion in Brrow in Furness. Love lern It s very good exercise. I hven t been ble uch my es in yers until I strted coming se clsses. Furness Wellness Dys The ctivities Brrow locls hve begun trining led ctivities tht will nd rpies Lerning new skill, trying something improve helth nd hppiness of locl communities s prt Furness Dys self-esteem which tke plce onthink were initilly different or chieving gol cnwellness enhnce confidence, nd help people of scheme reduce socil isoltion in Brrow-in-Furness. differently bout mselves. Fromnd forml Fridys study or trining, tking upcottge, new sport or joining book Tuesdys t Wlney vilble club, lerning cn tke mny forms. Lerning bout relted picscnbring encourge people tke Furness Wellness Dys, which tke plce on Tuesdys nd Brrow-in-Furness werehelth introduced thnks ownership of ir helth nd wellbeing, while trying new ctivities uses different prts of brin, cn Fridys t Wlney Cottge, were introduced bring locl locl communities ger promote helth fcilitrs enhnce concentrtion nd dely effects of ging. communities ger nd promote helth nd wellbeing Brrow locls tke control of ir wellb nd wellbeing through rnge of different from externl through rnge of different ctivities. The inititive ws lunched following converstions with The Festivl of Lerning runs during My nd June ech yer ims inspire stff get orgnistions involved ctivities. Originlly vilble onnd Tuesdy s, public who explined tht hppiness improves ir bility mnge ir illnesses. nd embrce lerning. Stff throughout Trust hve been pledging lern or try something new Furness Wellness Dys re now running on including you cn join in nd let us know your pledges by tweeting #CPFTLoveToLern! Medicl Centre in Wlney, sid: Furness Wellness Dys give Fridys o due populr demnd. Christine Ky Dr Frhn Amin, GP t Burnett EdgrBrrow locls people plce engge with ir locl community, hve coffee nd lunch ger, nd led nd Wellness nd World Helth Innovtion Kren Dutn, Clinicl & Workplce Lerning Fcilitr sid: We ve hd lots of gret pledges, from hve begun prticipte in vrious ctivities tht help m chieve hppiness nd independence. getting pilot license lerning ply ws Ukulele! We ve hd lots offollowing people pledging mke The inititive lunched Summit (WHIS). As prt of second phse trining led chnges ir helth nd wellbeing with such members s joining gym, goingpublic yog clss or prcticing 50 people of ll gesre gr tke prt in converstions of who of progrmme,approximtely externl fcilitrs ctivities mindfulness - while some stff re working wrds forml qulifictions. Our stff certinly re vriety of ctivities on offer including chir yog, piltes, ll explined tht hppiness improves ir trining locl people so tht y hve mbitious nd hve embrced spirit of Festivl of Lerning. improve medittion nd reflexology. bility mnge ir own illness. knowledge, skills nd confidence deliver helth nd sessions mselves. Jo Newshm, Specilist Respirry Physiorpist, t CPFT hppiness of dded. It is relly importnt for people hve protected Dr Frhn Amin, GP t Burnett Edgr Medicl time from focus onttendees, ir own needs locl nd wellbeing. locl Centre in Wlney, sid: Furness Wellness Following feedbck The ctivities provided hve emotionl, mentl nd physicl benefits we recommend Wellness communities Dys give people of BrrowOne in stff Furness volunteers hve developed trnsport scheme memberwho is role model Dys mny of our ptients. Alls welcome, & Fridys t Wlney Cottge, no needisoltion book. ndcommunity, chmpion for benefits of plce engge with ir locl where locl people re collected t ir prt Tuesdys of scheme reduce socil nd development isdoorsteps Colette hve coffee nd lunch ger, lerning nd led nd nd tken nd from wellness in Brrow in Furness. Dorn, who works in community prticipte in vrious ctivities tht help m sessions. rehbilittion tem in Crlisle. chieve hppiness nd independence. Furness Wellness Dys which tke plce on Colette is no strnger fcing There re plns roll out Furness 850,000t people re estimted Tuesdys nd Fridys Wlney Cottge, chllenges hed on. She not only be living with dementi in UK. Every Tuesdy pproximtely 50 people of ll Wellness Dys four dditionl res within Brrow-in-Furness were bring juggles her job s support worker Dementiintroduced is progressive disorder ges gr t Wlney Cottge nd tke prt in Brrow in Furness enble more community her Helth & Socil Cre Level tht ffects how brin works, in locl communities ger promote helth vriety of ctivities on offer including chir prticiption. 3 pprenticeship with her fmily prticulr bility remember, nd wellbeing through rnge of different but she is committed yog, piltes, medittion ndcommitments, reflexology. think nd reson. CPFT worked with rigorous trining schedule s n ctivities. Originlly vilble onlocl Tuesdy s, prtners nd community Attendnce t Fridy sessions continues interntionl jvelinist who will be representing Gret Britin in Deflympics. Although Colette hs support ntionl Dementi Awreness Furness Wellness Dys re now running on increse s more people re mde wre of been def since birth she hs never let nything stnd in her wy. Week in My, highlighting Fridys o due populr demnd. m. condition nd support tht s vilble. Colette wins Apprentice of Yer Rising wreness of dementi She is pssionte pprentice who is enthusistic bout power of lerning instil confidence in Helen Todd, Senior Nurse t CPFT sid: When ptient receives dignosis of Dementi impct on cre workforce. Alredy she s plnning her next lerning chllenge become n Assistnt Prctitioner. The We wnt inititive ws following ptient nd fmily cn be dunting. ensure y hve lllunched support nd informtion converstions withmnge members of public who y need, nd cn ccess wht is vilble loclly help m in future. Colette sys: Everyone should be encourged commit lerning nd development becuse it enhnces knowledge, understnding nd skills do job effectively. ll explined tht hppiness improves ir Ann Mxwell, 75 from Crlisle, cres for her husbnd, Robert, who hs dementi. I consider myself very bility mnge ir own orgnistions illness. s well s my lucky due ll support I ve hd since Bob ws dignosed, from different Colette won her wrd for North West Apprentice of Yer in Helth nd Cre in June. She ws fmily nd friends. The Memory Mtters tem ld me bout weekly group tht y run for crers t nominted for Lerning Mtters Helth nd Cre Awrds by Voctionl Lerning tem. Crlisle Librry. It s relly informl nd gives me chnce sk ny questions or shre ny concerns. Dr Frhn Amin, GP t Burnett Edgr Medicl It s lso relly helpful meet ors who re going through something similr. Voctionl Lerning Fcilitr Stephnie Wtson, dded: Colette promotes lerning nd development Centre in Wlney, sid: Furness Wellness in workplce nd she cts s role model encourge ors. She is constntly motivted do If you re worried bout your own or loved one s memory spek your GP who cn refer you more but is lso reflective lerner who regulrly drws on her own experiences enhnce ptient Dys give of Brrow Furness our Memory Mtters service. The tem run groups for crerspeople cross Cumbri, while Age in UK nd communiction. Alzheimer s Society lso offer locl support visit website for with more detils. plce ourengge ir locl community, hve coffee nd lunch ger, nd led nd

7 Ptient cre tril blzers Improved communiction for ll People who hve disbility, impirment or sensory loss must by lw be provided with informtion y cn esily understnd nd be given right support so y cn communicte effectively with helth nd socil cre services. This is thnks Accessible Informtion Stndrd (AIS) which cme in force in August. Two service users explin wht it mens for ptients nd stff. Lind Wilson from Egremont explins wht AIS mens for nyone who is blind or prtilly sighted. The AIS hs been long time coming so I ws relly plesed when it becme compulsory for ll Helth nd Socil Cre orgnistions implement it. Things re chnging slowly nd re is lot of work do but it s step in right direction. For nyone who is blind or prtilly sighted being given informtion in formt tht y cn use mkes world of difference. I now get letters from my GP vi emil which I cn ccess using my screen reder. It llows me keep my independence. When I receive letters in post, such s test results, I hve rely on someone else red personl informtion me. I m lso more likely miss n ppointment if it s sent s letter s gin, I hve rely on someone else pss informtion on. If I could chnge one thing it would be tht more stff consider communiction needs of people who re blind or prtilly sighted. A one size fits ll pproch doesn t work so it s relly importnt sk ptients wht specific needs y hve. Dvid Pollitt is public Governor nd service user. He helps our stff understnd ptient s perspective: I use my experience help ensure tht re re more ups thn downs for everyone who uses Trust s services in future. I dvise stff think bout person y re tlking - y must relise everyone is not sme. I hve minor speech problem but when person sks me keep on repeting myself I just get frustrted nd wlk wy. When people rush me it mkes my speech problem worse. It would be helpful if more time ws llowed t ppointments nd it helps seeing someone who knows me. It is helpful if someone rings me discuss something rr thn sending letters which I cn t lwys understnd. I find it difficult fill in forms nd I need support with this. I would dvise nyone who hs extr communiction needs crry Helth nd Wellbeing Pssport, vilble from GP prctices, which explins ir needs, behviours, likes nd dislikes. 12 ACCESSIBLE INFORMATIO STANDARDN Wht is Cumbri is setting br high s first region in UK lunch its locl Allied Helth Professionl s (AHP) strtegy. AHPs cross NHS orgnistions in Cumbri temed up develop new nd innovtive wys of working improve ptient cre. Helen McGhon, Hed of Physiorpy t North Cumbri University Hospitls Trust nd Chir of West North Est Cumbri AHP Leds explined: This is something tht we re relly proud of especilly s it ws developed in prtnership with nine different Allied Helth professions s well s voluntry secr nd ptient representtives. We hve strtegy tht supports innovtion nd encourges continued improvement for ll of us. It will help rise profile of AHPs in every spect of our ptients helth nd wellbeing." The strtegy sets out shred greements between orgnistions nd will led more prtnership inititives. Recent inititives include: Occuptionl Therpists in Penrith joined forces with North West Ambulnce Service crete n dmission voidnce cr which spped 29 people going A&E unnecessrily nd sved over 80,000. Home First hs helped hundreds of ptients receive support from home rr thn be dmitted in Cumberlnd Infirmry through A&E deprtment. Jnet Follnd, Professionl Led for Occuptionl Therpy t CPFT sid: This is relly significnt for Cumbri nd shows how forwrd-thinking we re in terms of improvement. There re so mny fntstic things hppening in county nd ger we cn mke huge difference. Accessible Inf ormtion St The Accessible ndrd? Informtion St ll NHS nd publicly funded ndrd is new mndr y stndrd th dult socil cr t e services mu st follow. FIVE KEY RECORD ACTIONS ASK FLAG SHARE ACT Cumbri Prt nership NHS Foundtion Trus NHS Cumbri t North Cum Clinicl Com bri Universit missioning Gro y Hospitls NHS up Cumbri Trust County Council Suznne nd Jnet pictured Suznne Rstrick, Chief Allied Helth Professions Officer from NHS Englnd nd one of driving forces behind ntionl strtegy, sid: I hve mssive respect for work of AHPs in Cumbri. Cumbri is inspirtionl, I m holding you up s shining exmple of wht cn be chieved.

8 Writing for mentl helth Amnd Ducksbury, from Appleby, hs used her love for writing s prt of her recovery nd hs now published her first book, And I Just Kept on Wlking. Amnd, who hs been receiving tretment for bipolr disorder nd n eting disorder, hs recorded her journey through series of poems inspired by Lke District nd her personl experiences. A DAY IN THE LIFE OF... NAVEEN PRABHAKARAN Specilist Occuptionl Therpist Acquired Brin Injury (ABI) Tem Amnd explins: I joined writing group for people with mentl helth problems nd found it relly helped me. I n moved Cumbri three yers go nd begn wlking lots in Lkes which inspired me write poetry. I cn write when I m feeling elted or down in dumps nd it helps me gin control of my feelings. Kevin McPherson, Community Psychitric Nurse in Eden Community Mentl Helth Tem, sid: We lwys tilor tretment n individul s needs so when Amnd sid she ws interested in writing we explored how we could use tht support her recovery. Not only does writing help improve Amnd s mood, book hs lso given her gol focus on. Amnd dded: Both Kevin nd my GP hve been relly supportive. They hve encourged me write nd look in publishing my poems. It hsn t been esy but I m relly proud of wht I hve chieved. The chrity hs done lot for me nd I wnted give something bck so tht ors in similr sitution cn benefit. I hope book inspires ors in some wy nd I will continue write for my own helth nd wellbeing. All profits go SAFA (Self-hrm Awreness For All), chrity tht hs supported Amnd. And I Just Kept on Wlking is vilble from Amzon for 8. Brest Friend Awrd winner Helen Mbye, Helth Visir from CPFT, hs won first South Cumbri Brestfeeding Support (SCBS) Brest Friend Awrd. This wrd hs been lunched highlight importnce of brestfeeding support from Helth Professionls, nd thnk m for ir gret work. Helen ws nominted for mking significnt difference one young mum in prticulr. Chrlene commented: Helen hs been supportive, friendly, knowledgeble, nd emptic nd hs plyed significnt prt in my brestfeeding journey. With Helen's dvice I ws empowered trust my body, my son, nd nturl instincts, which empowered me stnd up or people s opinions. The judges felt this nomintion showed how providing this support for mums cn hve much wider effect in or spects of ir life. Emily Henry, Integrted Tem Mnger nd Helen s line mnger dded: Helen goes extr mile provide expert dvice nd guidnce when re re difficulties s well s chmpioning bby friendly inititive in ll res of her work. SCBS runs free drop-in groups in Kendl, Ulversn, nd Windermere Full detils vilble online t WHAT INSPIRED YOU TO CHOOSE A CAREER IN ABI? I worked s n occuptionl rpist in Mnchester for five yers in different specilities including elderly, orthopedics, community nd mentl helth. However I found working in neurology, nd specificlly with people with brin injury, be both chllenging nd rewrding becuse of complexity of injury. WHAT KIND OF THINGS DO YOU DO IN A TYPICAL DAY? I hve be flexible mnge needs of my clients which vry hugely from one dy nor. I crry out specilist ssessments nd interventions, provide eduction nd trining, support fmilies nd locl chrity Hedwy North Cumbri. I work with orgnistions such s Job Centre, employers, universities nd privte providers help clients rech ir potentil. I work within n interdisciplinry tem which mens I do lot of joint working with or professionls such s speech nd lnguge rpists, psychologists, physiorpists nd rehbilittion ssistnts. I lso enjoy hving students s prt of tem. IS THE JOB WHAT YOU EXPECTED IT TO BE? The job is more thn I expected, no two clients re sme. Helping clients chieve independence gives me gret job stisfction. WHY DID YOU CHOOSE CUMBRIA? Occuptionl Therpy jobs in ABI re limited so when one ws vilble in Cumbri in 2008, I lept t possibility specilise in brin injury. I didn t know nything bout Cumbri but wnted give it try. I hve now mrried nd settled here. Although I m from Indi, I hve mde Cumbri my home s it gives me lifestyle tht I enjoy nd good work life blnce. WHAT DO YOU HOPE YOUR FUTURE SELF WILL ACHIEVE? Chnge is inevitble but I embrce it. It gives me n opportunity see things from different perspective nd lern new skills. I wnt best for my clients nd best for service which will in turn mke it best for me! 15

9 #cpftsocil You cn help us shre our #goodstuff nd celebrte our #mzingpeople through Testing your memory nd mor skills become more #dementiwre Some of Penrith Community Nursing Tem celebrting Interntionl Nurses Dy in style Check out our YouTube chnnel for lots of self cre videos nd find out more bout our #mzingpeople youtube/cpftnhs Tlking bout deth does not bring deth closer, it is bout plnning for life #whtcnyoudo CPFTsocil Wht is Mentl Helth? It s just s importnt s our physicl helth #mentlhelthwreness