New England QIN-QIO Patient and Family Advisor Council. 2017: A Year in Review

Transcription

1 New England QIN-QIO Patient and Family Advisor Council 2017: A Year in Review

2 The Origins The Center for Medicare & Medicaid Services (CMS) is at the forefront of the nationwide effort to: transform health care delivery meet the person-centered goals of each individual in creating a health care system that fully engages persons and families in the design, delivery and evaluation of care SOURCE: Centers for Medicare & Medicaid Services. (2016, November 22). Patient and Family Engagement Strategy. Retrieved from 2

3 Strengthen the Patient and Family Engagement It is hoped that this strategy elevates the level of current dialogue about person and family engagement, while also establishing definitions and consistency for frequently used terms related to engaging persons in their health care. Goals would be to: put the patient and family at the heart of every decision empower them to be genuine partners in their care 3

4 The History June 29, 2016 First PFAC meeting 11 Advisors 1-2 from each New England state 6 Liaisons One from each New England state 4

5 Today s Stats TODAY Meetings held monthly 17 Projects currently in process 17 Advisors with 2-3 from each New England state 13 Liaisons with 2 from each New England state As of December

6 Our Advisors Patients or family members who inform the work regarding healthcare quality improvement. Donna, Lisa, and Patricia Connecticut Mary, Eileen, Randy*, and Pegg* Massachusetts Loren, Poppy, and Helen Maine Barb* and Kathy* Vermont Yvonne New Hampshire Barbara, Ann, Sandy, and Rose* Rhode Island * Not Pictured 6

7 Our Liaisons Quality Improvement Organization staff members who guide the process. Linda K. Connecticut Karen S. Connecticut Charlotte S. Connecticut Amanda G. Maine Susan W. Maine Thushara J. Massachusetts Karen E. Massachusetts Stephanie B. Massachusetts Russ C. Rhode Island Rachel E. New Hampshire Vicki C. Rhode Island Gloria T. New Hampshire Rick S. Vermont Gail C. Vermont 7

8 Our Facilitators Individuals who runs the monthly meetings and tracks the work being done. Pam Quinn Rhode Island Program Director Danielle Hersey Maine Program Director 8

9 The Mission To Collaborate Drive quality improvement work across healthcare settings, with the goal of embedding patient and family representation and participation throughout the work of the New England Quality Innovation Network-Quality Improvement Organization (NE QIN-QIO). 9

10 The Mission To Educate Participate as presenters or panel members in webinars or face-to-face learning events. Ensure that the patient-family perspective is represented in meaningful ways. 10

11 The Mission To Evaluate To review education materials or other projects for clarity, literacy, or appropriateness for the intended audience. 11

12 Our Successes 12

13 NE QIN-QIO Success Story Patient and Family Engagement: the solution to overcome the challenge of increasing cross-task collaboration. When we started in January 2017 Where we were in December 2017 Where we are going in Regularly scheduled monthly PFAC meetings Regularly scheduled internal planning sessions 13 advisors 6 state liaisons 4 leadership partners Meetings continue Small work groups with advisor engagement team decided, regional or state-specific 17 unique projects 7 leadership partners, including NE QIN-QIO State Directors Continued growth anticipated 6 advisors per state at different levels of engagement 3 liaisons per state Opportunities for regional and state team collaboration 13

14 Our Projects at a Glance Outreach and Education Increase and expand marketing and communications efforts to better highlight our work to the public Showcase our advisors to celebrate contributions Story gathering and sharing to personalize the importance of patient and family engagement in healthcare Antipsychotic Medication Reduction education for nursing homes and their residents Diabetes Training and Toolkit for healthcare providers to help their patients with Diabetes 14

15 Our Projects at a Glance In-Person Collaboration Coalition attendance to strengthen patient and family engagement in the transition of care PFAC Advisor participation in national CMS conference to spread awareness all QIN-QIO activity within the past year A PFAC Advisor participated in the national CMS Technical Expert Panel about physician payment system 15

16 Our Projects at a Glance Materials Recruitment invitation in presentations to increase advisors Discharge Care Plan to engage patients in their discharge Medicine Disposal Card to highlight importance of safety PFAC Creation Toolkit for healthcare providers Antibiotic Stewardship flyers to spread awareness of safe antibiotic use to prevent antibiotic-resistant bugs 16

17 Our Projects at a Glance Social Media, Website, and Radio New Medicare ID card social media post to alert the public Improve the PFAC website section to support efforts and better illustrate the work, including: PFAC-Endorsed Materials Meet our PFAC Advisors PFAC Liaison Contact information Radio Show showcasing PFAC Advisor s engagement in Diabetes Self-Management Education 17

18 Great Experiences Safe Antibiotic Use educational materials for patients, families, and caregivers across New England. The Maine Team welcomes a new advisor. From Left: Amanda, Poppy, Helen, and Susan. 18

19 Great Experiences The Connecticut team honors their PFAC Advisors continued dedication and support. Yvonne, one of our New Hampshire PFAC Advisors, participates in the national CMS QualityNet Conference in Baltimore. The Rhode Island PFAC Advisor participates in radio program about diabetes education. 19

20 Great Experiences PFAC advisors helped develop two videos showcasing successes with our Diabetes Education program

21 Assess the Progress and Plan for the Future

22 Total Count Our Progress and Aim Advisors Leadership Projects Jan-17 Dec AIM 22

23 Endorsed by PFAC For More Information or to join, visit PFAC: