Rowan Alba Ltd - Stramullion Housing Support Service
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- Roy Patterson
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1 Rowan Alba Ltd - Stramullion Housing Support Service 20 West Pilton Park Edinburgh EH4 4EG Telephone: Type of inspection: Unannounced Inspection completed on: 14 November 2016 Service provided by: Rowan Alba Ltd Service provider number: SP Care service number: CS
2 About the service The Stramullion Project is one of a number of projects managed by Rowan Alba Ltd, a voluntary organisation with charitable status, which provides housing support and care at home services for a variety of service user groups. The project based in North Edinburgh was established in 2003 in partnership with the City of Edinburgh Council. Stramullion work with women aged 16 plus, with and without children, who are homeless. This includes young people who are in transition (for example, leaving care), women who do not have family support and those involved in offending or alcohol or drug misuse. The service has a statement of aims and objectives including: 'To provide advice and support to enable each women to build the personal skills and resources they need - equipping them to move on from homelessness in a positive and healthy way'. The service continued its previous registration when SCISWIS, Social Care Social Work Improvement Scotland, known as the Care Inspectorate, came into being on 1 April It is registered as a housing support service to provide support to homeless women and their children in shared temporary accommodation. The service has 10 separate self-contained flats with a central office, kitchen, lounge area and garden grounds. What people told us We visited the service on 17 October 2016 and on 14 November During our inspection visits we spoke face to face with three service users. Service users made the following comments: - 'Its really good, I really like it. If I didn't like it I would say it. Staff go above and beyond. The staff genuinely care. Staff are very friendly. I am glad its female only because I can go to the kitchen in my pyjamas. My flatmate is very nice. My room is really nice. I have a desk, drawers, a chair and two sets of bedding. Staff are very nice and nothing is too much trouble for them. Outside of office hours the staff are there for you. Staff are very knowledgeable. I have no trouble with any of them. They helped me go to a foodbank and they helped me find a dentist. They advertise activities. They do baking regularly... I feel much better since I came here. I can't think of anything the service could be doing better. The ladies here are really nice. It's a nice team of staff. Although there are many new staff, less turnover would be good. The support and help has made a difference. I now know where to go to get additional support. They helped me fill in forms, they explained how bidding worked. You can use the printer to look up things. I can get food. The staff talk to me and I talk to them'. - 'I get keyworking sessions once a week but they are always there if you need them. I get on really well with some of the staff. Staff put referrals into other places... I like living here. Staff leave you to your own devices but if you need them they are there. I feel safe here. There are too many staff though - you can't learn all their names'. Another service user we spoke with told us that she felt her quality of life had improved significantly since coming to live at the project. She added that this was due to the quality of support she had received from the staff employed at Rowan Alba Stramullion. for Rowan Alba Ltd - Stramullion page 2 of 5
3 Self assessment We received a detailed self assessment document from the service provider. We were satisfied that the provider had included detailed information under each of the statement headings. The service identified appropriate areas for development. From this inspection we graded this service as: Quality of care and support Quality of staffing Quality of management and leadership 5 - Very Good 5 - Very Good not assessed What the service does well Rowan Alba Stramullion provides high quality support and a safe, comfortable living environment to women who have a range of support needs. The service ensures that it gains detailed information at the referral and assessment stage, to ensure that the staff can plan a detailed support package tailored to the individual needs of each service user. We found the service had worked hard to provide a programme of social and recreational activities to their service users. This included craft activities and cookery. The project had successfully supported service users into education/employment training. We found evidence of the staff advocating, on behalf of residents, to other partner agencies. This helped to contribute to improved outcomes for service users across a range of support services. We observed staff interacting with service users and noted that they were caring and respectful. Service users told us that they enjoyed good relationships with staff. We found, from our inspection, that staff were well qualified for their role and were very insightful about the difficulties experienced by service users. Staff we spoke with told us they enjoyed their work and we found them to be highly motivated in their role. Staff told us they gained satisfaction from observing service users make progress towards their goals. Staff receive regular input from a visiting psychologist who provides advice on how to support individual women. Staff told us that they felt there was good team working and that they felt supported in their role. We found that staff had good access to training and professional development opportunities. We saw that Rowan Alba monitored staff training via the use of electronic records. Women are supported to progress independent accommodation. Staff are well informed about local services and are therefore able to signpost women to appropriate specialist support services in the community. What the service could do better The organisation, Rowan Alba, was exploring rolling out Naloxone (an opiate blocker which when administered in the event of overdose can be life saving) training, we would support this area of development. The service has engaged with an external organisation which is supporting the project. It is planned that this support will include helping the project to refurbish the communal living area and to create a therapeutic space for residents to use. The service has plans to appoint an art therapist to provide art therapy sessions to service users. There are also plans to start a service newsletter as a way of keeping all service users informed and included. for Rowan Alba Ltd - Stramullion page 3 of 5
4 Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at Inspection and grading history Date Type Gradings 3 Dec 2014 Unannounced Care and support Management and leadership 20 Jun 2013 Unannounced Care and support Management and leadership 29 Dec 2010 Announced Care and support 6 - Excellent Management and leadership 26 Jun 2008 Announced Care and support Management and leadership for Rowan Alba Ltd - Stramullion page 4 of 5
5 To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com Find us on Facebook Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. for Rowan Alba Ltd - Stramullion page 5 of 5
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