2019 C&F Bank Wellness Program. Administered by CareTeam

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1 2019 C&F Bank Wellness Program Administered by CareTeam

Welcome You have the power to improve your health and save money! One of the many great advantages of working at C&F Bank is the opportunity to participate in our comprehensive wellness program.

2 Welcome You have the power to improve your health and save money! One of the many great advantages of working at C&F Bank is the opportunity to participate in our comprehensive wellness program. Here at C&F Bank, we are committed to creating personal health awareness and offering the tools necessary to support you in maintaining or improving your overall health. Participation in the wellness program is voluntary and is open to all employees. Please find detailed information in this brochure about how our wellness programs work. Table of Contents: o Program Overview o Biometric Screening Details o Biometric Screening FAQs 2

Program Overview How you save Beginning January 1, 2020, the wellness compliant/non-compliant rate will be charged the entire 2020 calendar year.

3 Program Overview How you save Beginning January 1, 2020, the wellness compliant/non-compliant rate will be charged the entire 2020 calendar year. If you meet the below requirements, you will receive a $40 per month incentive. If you do not qualify, you will pay the extra $40 per month. Accomplish the following goals by December 13, 2019 and earn the wellness reward in 2020: q Participate in the biometric screening in the summer of 2019 q Complete the Health Risk Assessment in Medikeeper q Complete a Follow-up appointment with the CareTeam Health Center to go over your biometric screening results. (e-visit or In-Person) OR q Complete the Health Risk Assessment in Medikeeper q Have obtained a routine physical from your PCP between January 1, 2019 and December 13, 2019 and uploaded proof of this physical to MediKeeper (Your Explanation of Benefits Statement or Physician's Note are examples of documentation). New Hires Any new hire joining the Bank after July 1, 2019 will automatically receive the discounted rate for

4 How it works. CareTeam Health Center CareTeam, C&F s third party, on-site health center will be conducting all of the biometric screenings. Screening will be held between May 13, 2019 to July 31, The majority of the screening will take place at Stonehouse but will be traveling to certain locations throughout the time period. How do I schedule my biometric screening and follow up appointments with the CareTeam Health Center? The CareTeam Health Center uses a health record system called Athena Health. All patients must first register in the Athena portal in order to schedule appointments (including biometrics, view lab results and communicate with the provider.) To register for the Patient Portal and for a detailed Patient Portal Guide, visit Follow the step-by-step instructions for scheduling your Biometric Screening Appointment found on Page 10 of this document. Follow-up appointments can be scheduled via the patient portal for an in-person visit or via the CareTeam Virtual portal for a tele-health visit. Locations Stonehouse: 3600 La Grange Parkway, Toano, Virginia C&F Finance Company: 1313 East Main Street, Suite 400 Richmond, Virginia C&F Mortgage Company: 1400 Alverser Drive, Midlothian, VA Hampton Branch: 1927 C&F Drive, Hampton, Virginia Innsbrook Office: 4701 Cox Road, Suite 160, Glen Allen, Virginia Powhatan Branch: 2351 Anderson Highway, Powhatan, Virginia Charlottesville: 1356 River Road, Charlottesville, Virginia

How it works continued. How do I complete my Health Risk Assessment? Employees will utilize MediKeeper to complete their HRA. Employees must be registered in MediKeeper.

5 How it works continued. How do I complete my Health Risk Assessment? Employees will utilize MediKeeper to complete their HRA. Employees must be registered in MediKeeper. To register for MediKeeper: Go to cfbank.medikeeper.com and click on the box that says or click here to register Make sure to use your C&F Bank , legal first and last name, and zip code in ADP when registering. MediKeeper Features Include: Health Risk Assessment Results: View your individual report and health score Tracker: Add your FitBit, Garmin, Apple watch and more to keep track of your fitness goals Health Content Library: search a topic or look up a condition to check your symptoms Plan for Wellness: review recommended plans for different wellness programs 5

6 Biometric Screening Tests. C&F Bank provides on-site biometric screening to help teammates stay healthy. What is included in the comprehensive biometric screening: 1) Blood Draw to measure: ü Lipoproteins ü Complete Blood Count ü Complete Metabolic Panel ü Hemoglobin A1C ü Total Cholesterol ü Triglycerides 2) Capture resting blood pressure 3) Record height, weight, waist circumference and BMI measurements **Appointments are approximately minutes. 6

Your dedicated provider will review your results with you and recommend a care management plan based on your needs. Arrive 5 minutes early to your appointment and bring your photo ID.

7 Biometric Screening Tips Follow the steps below to ensure a successful Biometric Screening experience. Biometric screenings can help determine the risk for common diseases such as diabetes, heart disease, and other medical conditions. Your dedicated provider will review your results with you and recommend a care management plan based on your needs. Arrive 5 minutes early to your appointment and bring your photo ID. This is required to properly verify your identity. Do not smoke or chew tobacco 1 hour prior to screening. Fast for 10 to 12 hours prior to your screening. Take all medications prescribed. Speak with your healthcare provider if you feel fasting will affect any medical condition that you have. Avoid exercise or strenuous activity 24 hours prior to screening. Stay hydrated one week prior to screening, and consume 6-8 oz of water before your screening. You MAY consume black decaffeinated coffee or clear water but do not add creamer or sweetener to your coffee. For best screening results, please follow this tip. Post Screening: Avoid heavy or strenuous activity after your screening. Notify your provider immediately if you feel dizzy or light headed. Occasionally, participants may experience some pain, redness, soreness, bruising, or swelling around the needle insertion site. 7

Nicotine Cessation Program C&F Bank believes in the value and importance of a healthy lifestyle for your long-term health through our benefits package, incentives, health fairs, and partners.

8 Nicotine Cessation Program C&F Bank believes in the value and importance of a healthy lifestyle for your long-term health through our benefits package, incentives, health fairs, and partners. To encourage good health with our employees, C&F has implemented a nicotine surcharge of $65.00 a month for employees who utilize nicotine products and participate on our medical plan. This nicotine surcharge is $65 per month from January through December of any given calendar year. During open enrollment, employees will complete the Tobacco/Nicotine Free Affidavit. If you use tobacco products and/or you certify that you are a tobacco user, your monthly premium will be increased by $65. However, anyone who uses nicotine may qualify for a reasonable alternative by participating in a nicotine cessation assessment and 10-week care management plan through the CareTeam Health Center. If you are interested in quitting tobacco/nicotine use to avoid the nicotine surcharge, please contact your dedicated CareTeam Health provider via the portal at or call the health center at to request an assessment. This assessment will determine your readiness to quit tobacco, methodologies to help you quit, as well as a follow-up care management/coaching plan. If you do not complete the smoking cessation assessment but quit using nicotine at any time during the year, please let your HR representative know and we will remove the surcharge the next payroll cycle. 8

9 Frequently Asked Questions Does everyone have to participate? No, participation in this program is voluntary. However, if you choose not to participate, you may miss out on significant financial benefits Is my health information private? CareTeam adheres to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Protected Health Information (PHI) protocols. This ensures that your personal information, including your results, will not be shared with any unauthorized parties, including your employer. What if I just had a physical? We will accept a physical performed by a provider outside of the CareTeam Health Center between January 1, 2019 and December 13, Proof of this physical must be uploaded to MediKeeper (Your Explanation of Benefits Statement or Physician's Note are examples of documentation). How will I receive my results? Your lab results will be posted to your secure account on the CareTeam Corporate Health Center portal. What if I want additional help to reach my health goals? You are in luck! Our dedicated provider, Lindsey Youngblood, NP is a trained health coach. She can provide education and support as well as proven strategies and techniques necessary to empower patients to set attainable health goals and more importantly, achieve healthy behavior change.. 9

10 Reference Guide for Scheduling your Biometric Screening Starting May 13, 2019 through July 31, 2019, the block of time from 8:00am 12:00pm has been reserved in the patient portal for Biometric Screening appointments. For your reference, we have provided you a quick guide for scheduling your Biometric Screening. 1. Go to and click on the Patient Portal button. 2. Log in to your Patient Portal account. 3. Click the Appointments option on the left side of the Patient Portal window. The scheduling window appears. 4. Select Testing for the new appointment from the menu. 5. Select the Location where your Biometric Screening is occurring. The available days and times for your location will appear in green. 6. Select your preferences using the calendar and the Times options o Appointments that meet your criteria appear on the right side of the window. Biometric Screenings will be conducted from 8:00 a.m. 12:00 p.m. from May 13, 2019 July 31, 2019, and can only be scheduled during this three-month window. No other appointment types can be made during this three-hour window 7. Select an appointment. o The appointment information is displayed for your review. 8. Review the information to make sure it's correct and enter a note for the provider if you would like. 9. Click the Schedule Now button. o The Patient Portal displays a confirmation message and sends you a confirmation

11 Don t forget. Keep these important dates and deadlines in mind Biometric Screenings through the CareTeam Health Center C&F Mortgage: 5/14, 5/21, 5/28, 6/4, 7/12, 7/19, 7/26 C&F Finance: 5/15, 5/22, 5/29, 6/5, 7/9, 7/16 Powhatan: 5/16, 7/23 Innsbrook: 5/30, 7/30 Hampton: 5/23, 6/6 CharloIesville: 5/21* Stonehouse: May 13 th to June 7 th : Mon/Fri June 10 th to July 3 rd July 8 th to July 31 st : Mon/Wed/Thurs *Charlo(esville will be going to the CareTeam Corporate Health Center at 1356 River Road. Check the calendar on the intranet for complete dates. Deadline for comple9on of program requirements December 13,

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