2019 Spring Convocation. Evaluation Results. All comments were reviewed by Cabinet

Transcription

1 2019 Spring Convocation Evaluation Results All comments were reviewed by Cabinet

2 Contents Introduction and Methodology... 3 Summary of Results... 4 Frequency of Survey Responses... 5 Distribution of Ratings... 6 Means of All Survey Items... 6 Frequency Table for Student Success Story... 7 Frequency Table for Presidential Welcome and Remarks... 7 Frequency Table for Financial Update... 7 Frequency Table for Employee Recognition Ceremony... 8 Frequency Table for Overall Satisfaction... 8 Appendix A: Survey Instrument

3 Introduction and Methodology As part of NeSCC s institutional effectiveness process to continuously improve the College, NeSCC administered the 2019 Spring Convocation Evaluation Survey to all NeSCC employees. The instrument (See Appendix A) was designed to 1. measure the satisfaction level of attendees at the 2019 Spring Convocation and 2. receive suggestions on how improvements can be made for future convocation events. The survey was completely anonymous and no response was required for any question. Responses were scored on a scale of 1-5 with 1 being the lowest (Very Dissatisfied) and 5 being the highest (Very Satisfied). Participants had the option to select Not Applicable and could opt out of adding comments. In the tables below the Missing category includes counts for a response of Not Applicable/No Opinion combined with items that were not answered which are labeled Left Blank. The total counts were adjusted to exclude these categories for the calculation of averages and valid percentages of the responses. Convocation took place the morning of January 7, 2019 from 9 till 9:30 am. The evaluation instrument was launched via an on Wednesday, January 9: 3

4 A reminder was sent on Friday, January 11 and the survey closed on Monday, January 14th. The survey was separated into five sections as follows: Student Success Story, Welcome and Remarks of the President, Financial Update, Employee Recognition, and Overall Satisfaction. See Appendix A for the full instrument. Summary of Results A total of 121 individual respondents provided a total of 604 ratings of the event. Very Satisfied was the highest frequency response on every question. Dissatisfied was the lowest frequency response on every question. An overwhelming majority of respondents (94.6%) provided positive responses (Very Satisfied or Satisfied) to all questions. Of the total 604 ratings, 90.1% were positive, 4.8% were neutral, and 3.5% were negative. o When comparing decidedly satisfied to dissatisfied responses (excluding neutral, N/A and omitted responses) 96% were satisfied and 4% were dissatisfied. The mean (average) rating for every question was greater than 4.3 on a 5 point scale. The overall mean (average) rating for all questions combined was 4.47 on a 5 point scale. Remarks of the President received the highest favorable ratings (4.51). The Employee Recognition Ceremony received the lowest rating (4.36), which is still very positive. The highest dissatisfied frequency (Very Dissatisfied or Dissatisfied) for any question was five. 4

5 Frequency of Survey Responses The Adjusted Total figures in the table below were calculated by excluding the Neither Satisfied nor Dissatisfied (neutral) and the Not Applicable/No Opinion and Left Blank counts to provide a clearer comparison of the respondents that were decidedly satisfied (Very Satisfied and Satisfied) versus those that were decidedly dissatisfied (Very Dissatisfied and Dissatisfied). Survey items Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Not Applicable /No Opinion Left Blank Total Adjusted Total Student Success Story Welcome and Remarks By President Financial Update Employee Recognition Ceremony Overall Satisfaction Total % of Adjusted Total 66.3% 29.6% 0.4% 3.7% 5

6 Distribution of Ratings Ratings Not Applicable (0) Very Dissatisfied (1) Dissatisfied (2) Neither Satisfied nor Dissatisfied (3) Satisfied (4) Very Satisfied (5) Counts % 1.3% 3.5% 0.3% 4.8% 27.8% 62.3% 100% Count of Ratings Across the Board Percentage of Ratings Across the Board Total % 3% 0% 0% 7% 40% 50% Means of All Survey Items Spring 2019 Convocation Evaluation N Mean How satisfied were you with the student success story presentation featuring Black Student Association representative Zack Smith? How satisfied were you with the Welcome and Personal Remarks by President Flora? How satisfied were you with the Financial Update presentation by CFO Chad Bailey? How satisfied were you with the Employee Recognition Ceremony? How satisfied were you overall with the Convocation event? Valid N (listwise) 118 6

7 Frequency Table for Student Success Story How satisfied were you with the student success story? Frequency Percent Valid Percent Cumulative Percent Very Dissatisfied Dissatisfied Neither Satisfied nor Valid Dissatisfied Satisfied Very Satisfied Total Missing Not Applicable Total Frequency Table for Presidential Welcome and Remarks How satisfied were you with the Welcome and Personal Remarks by President Flora? Frequency Percent Valid Percent Cumulative Percent Very Dissatisfied Dissatisfied Neither Satisfied nor Valid Dissatisfied Satisfied Very Satisfied Total Missing Not Applicable Total Frequency Table for Financial Update How satisfied were you with the Financial Update presentation by CFO Chad Bailey? Frequency Percent Valid Percent Cumulative Percent Very Dissatisfied Dissatisfied Neither Satisfied nor Valid Dissatisfied Satisfied Very Satisfied Total Not Applicable Missing Left Blank Total Total

8 Frequency Table for Employee Recognition Ceremony How satisfied were you with the Employee Recognition Ceremony? Frequency Percent Valid Percent Cumulative Percent Very Dissatisfied Dissatisfied Neither Satisfied nor Valid Dissatisfied Satisfied Very Satisfied Total Missing Not Applicable Total Frequency Table for Overall Satisfaction How satisfied were you overall with the Convocation event? Frequency Percent Valid Percent Cumulative Percent Very Dissatisfied Dissatisfied Neither Satisfied nor Valid Dissatisfied Satisfied Very Satisfied Total Missing Not Applicable Total

9 Appendix A: Survey Instrument Dear Faculty and Staff: Please take this opportunity to briefly share your level of satisfaction and constructive feedback regarding the spring 2019 Convocation held on Monday, January 7, 2019 from 9:00 a.m. until the first break. Your valuable feedback will help us evaluate the 2019 Convocation and inform planning for future convocations and other events. The survey has 5 questions and 1 optional comment at the end. It should take just a couple of minutes to complete. Once you have answered the questions, click the SUBMIT EVALUATION button at the bottom of the survey. Thank you in advance for your time and participation in this continuous quality improvement effort at Northeast State! Please submit your feedback as soon as possible. The survey will close Monday morning, January 14 at 9 am. Thank you! How satisfied were you with the student success story presentation featuring Student Zack Smith? o Very Dissatisfied o Dissatisfied o Neither Satisfied nor Dissatisfied o Satisfied o Very Satisfied o Not Applicable How satisfied were you with the Welcome and Personal Remarks by President Flora? o Very Dissatisfied o Dissatisfied o Neither Satisfied nor Dissatisfied o Satisfied o Very Satisfied o Not Applicable 9

10 How satisfied were you with the Financial Update presentation by CFO Chad Bailey? o Very Dissatisfied o Dissatisfied o Neither Satisfied nor Dissatisfied o Satisfied o Very Satisfied o Not Applicable How satisfied were you with the Employee Recognition Ceremony? o Very Dissatisfied o Dissatisfied o Neither Satisfied nor Dissatisfied o Satisfied o Very Satisfied o Not Applicable How satisfied were you overall with the Convocation event? o Very Dissatisfied o Dissatisfied o Neither Satisfied nor Dissatisfied o Satisfied o Very Satisfied o Not Applicable If you have any constructive comments or suggestions for the improvement of convocation events, please provide them here: 10