Positive Leadership How to drive minds & hearts to perform best in 21st century

Transcription

1 Positive Leadership How to drive minds & hearts to perform best in 21st century ISACA NeuroLead Positive Leadership 1

2 Who are we? We are a cabinet of expertise in Mindset & Behaviors management. Our clients hire us to help them increase their Performances and improve Well-being and Engagement at work thanks to our Positive Leadership based on Neurosciences. NeuroLead Positive Leadership 2

3 Consciousness In People In what did you invest!?? NeuroLead Positive Leadership 3

4 How to get results Results come from Behaviours Results Behaviours are shaped by Mindset Behaviours Mindset are influenced by Feelings Thinking & Mindset Feelings are conscious expressions of Emotion Feelings & Sensations Emotion is the engine /Motivation is the fuel «Energy in motion» They are all influenced by Physiology Emotion / Motivation Physiology NeuroLead Positive Leadership 4

5 Conclusions Introduction to Positive Leadership 16 keys to develop a Positive Leadership In a «brain-friendly» manner = engaged but detached To create Performance with & through Pleasure Based on core principles organizing the human mind Q&A NeuroLead Positive Leadership 5

6 WHY Positive Leadership? V-U-C-A NeuroLead Positive Leadership 6

7 Volatility Uncertainty Complexity Leadership Ambiguity 7

8 The ageless essence of Leadership is to create an alignment of strengths in ways that make a system s weaknesses irrelevant NeuroLead Positive Leadership 8

9 Align strengths Through Positive Leadership NeuroLead Positive Leadership 9

10 Why Positive Leadership? Facts & figures Meta-analysis: Significant correlations between collaborator s well-being at work and the organization s performances (Association for Psychological Science: Harter, Schmidt, Asplund, Kilham, Agrawal 2010) General 0,30 People Retention + 12 Satisfaction Performances Customer loyalty Specific Criteria Profit & Loss Thriving at work + 27% individual performance, + 32% engagement, + 46% satisfaction (Spreitzer & Porath, Harvard Business Review Jan-Feb 2012) NeuroLead Positive Leadership 10

11 WHAT is Leadership? NeuroLead Positive Leadership 11

12 WHAT is the absence of Leadership? 2 months: 1 months: 5 months: 4 months: 3 months: «At least if we knew where to go?» «We have postponed the important decisions» «If he was there what would he do?» «It looks like nobody cares anymore! I m fed up» «What a mess! Everyone is going its own way» Vision Decision Attitude Motivation Animation NeuroLead Positive Leadership 12

13 Positive Leadership is the human part of management NeuroLead Positive Leadership 13

14 Different ways to lead NeuroLead Positive Leadership 14

15 HOW to lead? Evolution of Leadership NeuroLead Positive Leadership 15

16 Evolution of Leadership NeuroLead Positive Leadership 16

17 Evolution of Leadership NeuroLead Positive Leadership 17

18 Evolution of Leadership NeuroLead Positive Leadership 18

19 Evolution of Leadership NeuroLead Positive Leadership 19

20 100% Situation Behavior Positive Leadership = Brain-Friendly Leadership NeuroLead Positive Leadership 20

21 Brain & Leadership NeuroLead Positive Leadership 21

22 VUCA + Leadership => managing growing complexity NeuroLead Positive Leadership 22

23 Lesson 1: The Brain manages complexity through Cooperation NeuroLead Positive Leadership 23

24 86 billions Neurons Source: Neuroleadership Institute NeuroLead Positive Leadership 24

25 each communicating with other neurons NeuroLead Positive Leadership 25

26 Lesson 2: it s all about making connections «Neurons that fire together wire together» = Neuroplasticity Source: Neuroleadership Institute NeuroLead Positive Leadership 26

27 Brain = Network of networks NeuroLead Positive Leadership 27

28 What does the brain? Navigating away or toward Appraising Learning NeuroLead Positive Leadership 28

29 4 basic rules to engage in a brain friendly way: basic motivation: survival (avoid & approach) 2 modes of functioning 4 decision modes 4 processes NeuroLead Positive Leadership 29

30 1 Principle: Safety first Minimize Threat => Avoid > > Maximize Reward => Approach Flight Fight Freeze Positive Action Negative Leadership Positive Leadership NeuroLead Positive Leadership 30

31 The mental Performance Curve Stress + Flow Stress - In Out Out Pressure NeuroLead Positive Leadership 31

32 BOOM NeuroLead Positive Leadership 32

33 OK NeuroLead Positive Leadership 33

34 Incidents arise mainly from distraction or stress Motivation, Focus, Vigilance, Mastery = lower risk Hastiness, Nervousness confusion, errors, = Higher risks Distraction, Looseness, = High risks Perceived pressure NeuroLead Positive Leadership 34

35 What motivates us all? Emotion = engine/motivation = fuel «Energy in motion» Emotion / Motivation Physiology NeuroLead Positive Leadership 35

36 5 universal motivations : A-B-C-D-E Essence Comprehend Bond Acquire Defend NeuroLead Positive Leadership 36

37 What to do? 3 keys of the model Mastery Autonomy Safety Status Equality/Fairness Sense of Purpose NeuroLead Positive Leadership 37

38 Our derived motivations: MASSES Comprehend Acquire Bond Autonomy Defend NeuroLead Positive Leadership 38

39 Autonomy: delegate and provide choice NeuroLead Positive Leadership 39

40 Our derived motivations: MASSES Comprehend Acquire Bond Autonomy Status Defend NeuroLead Positive Leadership 40

41 Status: social pain and pleasure N. Eisenberger, M. Lieberman NeuroLead Positive Leadership 41

42 Status and health: The Whitehall study Michael Marmot, and Eric Brunner Int. J. Epidemiol. 2005;34: NeuroLead Positive Leadership 42

43 Our derived motivations: MASSES Comprehend Equality Acquire Bond Autonomy Status Defend NeuroLead Positive Leadership 43

44 Equality & Fairness Unfair offers activates the disgust network 2$ / 10$ vs. 5$ / 10$ Fair offers activate the reward network 5$ /10$ vs. 5$ / 20$ NeuroLead Positive Leadership 44

45 Equality & fairness Avoid Changing rules according to circumstances Two weigths two measures Not living the values we force on others Secrecy, lack of transparency Do Uniformity of rules and application Same treatment for all Transparency, especially on financials Rules, pre-established objectives and expectations NeuroLead Positive Leadership 45

46 Positive Leadership and principle 1: avoid or approach Autonomy Powers = Responsabilities Reward Status Treat people fairly Safety Create benevolent contacts Breaking silos Vision Attitude Décision Motivation Animation X X X Micro management Mission impossible Uncertainty Ignore Threaten Treat unfairly Silos Clannish attitude NeuroLead Positive Leadership 46

47 Comprehend Acquire Bond Defend NeuroLead Positive Leadership 47

48 NeuroLead Positive Leadership 48

49 NeuroLead Positive Leadership 49

50 Our derived motivations: MASSES Comprehend Equality Acquire Bond Autonomy Safety Status Defend NeuroLead Positive Leadership 50

51 A leader is someone who needs others Paul Valery NeuroLead Positive Leadership 51

52 Zoom Cooperation Essence Comprehend Bond Acquire Defendre NeuroLead Positive Leadership 52

53 Cooperation Reconnaissance Moteur Engine Energie Energy Emotions Motivations Oxytocin Collaboration NeuroLead Positive Leadership 53

54 Feeling gooood! Feelings = conscious expression of Emotions Feelings& sensations Emotion / Motivation Physiology NeuroLead Positive Leadership 54

55 Bond: positive interactions and performance Positivity ratio + / - 5,6 1, ,4 NeuroLead Positive Leadership 55

56 Recognition is rewarding For 67% of collaborators appreciation from their manager is the first source of motivation (Globoforce) NeuroLead Positive Leadership 56

57 Recognition improves performances The business case of recognition is very positive n 1 or 2 cause of retention or departure or turnover n 1 engagement factor (Towers & watson) (ADP) (Globoforce)(Gallup, ci-dessous) NeuroLead Positive Leadership 57

58 Comprehend Acquire Bond Defend NeuroLead Positive Leadership 58

59 Comprehend Acquire E Negativity Bond Distanciation Manipulation Deception Agression Destruction Defend NeuroLead Positive Leadership 59

60 Comprehend Co-creation Partnership Cooperation Exchange of favors Acquire E Relations Protection Bond Defend NeuroLead Positive Leadership 60

61 Positive Leadership and Collaboration: avoid or approach Being «ingroup» and trusting Balance universal motivations A-B-C-D-E Recognition Climb the Trust ladder Positive Communication 5+/1- Vision Attitude Decision Motivation Animation X X X Ignoring Unbalance A-(b-c)-D-e Negative Communication Avoid mistrust spiraling NeuroLead Positive Leadership 61

62 4 Principle: 4 ways to make decisions NeuroLead Positive Leadership 62

63 The Positive Leader choose and make others choose «who is deciding in me» I self regulate I think thoroughly I adapt as well as possible I help my team thinking through and adapting I lead according to inspiring values I make my team live by these values I am not rigid I don t us power relations I eradicate them in my team I manage stress in me...and in others in my team NeuroLead Positive Leadership 63

64 2 different mindsets Automatic & Reflexive thinking Adaptive & Reflective thinking Feelings Emotion / Motivation Physiology NeuroLead Positive Leadership 64

65 The Positive leader fosters Adaptive Intelligence Automatic Routine Rigidity Simplification Certainty Empirism Social Image Adaptive Curiosity Acceptation Nuance Relativity Reflection Personal Opinion NeuroLead Positive Leadership 65

66 Positive Leadership and the 4 decision modes Adaptative Intelligence Who s deciding in me? Reflection + values Open mind Self-control Manage conflicts and tensions Vision Attitude Décision Motivation Animation X X X Automatisms Impulsion Ego Power relations Stiffness Stress Tensions and conflict becoming contagious NeuroLead Positive Leadership 66

67 Synthesis: Cooperation & Positive Leadership => 16 keys Vision Decision Attitude Motivation Animation Adaptative Intelligence Who s deciding in me? Reflection + values Autonomy Powers = Responsabilities Awareness Open mind Self-control Being «ingroup» & trusting Balance Motivations A-B-C-D-E Safety Reward Status Recognition Treat people fairly Positive Communication 5+/1- Climb the Trust ladder Break silos and enlarge Ingroups Manage conflicts & tensions NeuroLead Positive Leadership 67

68 Our clients hire us to help them deploy Positif Leadership based on diagnoses, recommendations, action plans, training, coaching, «navigation», etc. NeuroLead Positive Leadership 68