Cass County Contact Types Qtr IV Cass County Call Statistics Qtr I-IV 2017
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1 Cass County Jan Feb Mar Qtr I Apr May Jun Qtr II Jul Aug Sep Qtr III Oct Nov Dec Qtr IV 2017 Total Contact Data Number of Callers Number of Problems/Needs Referral Count Unmet Needs Count Web Site Visits *After Hours & Holiday Calls 340 Contact Types 211/Local Number Walk-in Voic /Letter Text Live Chat Relay Not Recorded Close Record Total Total Service Center Contacts Annual *After Hours, Holiday 340 *Total Callers Served 881 *Total Web Hits 82 Walk-ins 7 Texts 32 /Letter 3 Total Service Center Contacts 1005 *Not included in any other counts Cass County Call Statistics Qtr I-IV 2017 Number of Callers Number of Problems/Needs Referral Count Unmet Needs Count Web Site Visits Type of Caller Data 5, 6% 3 2 2, 2% Cass County Contact Types Qtr IV , 0% 3, 3% 80, 84% 211/Local Number 211 Walk-in 211 Voic 211 /Letter 211 Text 211 Live Chat 211 Relay Not Recorded Close Record
2 Cass County Jan Feb Mar Qtr I Apr May Jun Qtr II Jul Aug Sep Qtr III Oct Nov Dec Qtr IV 2017 Total Gender Female Male Not Recorded Total Contact Made By Self Family/Friend Professional/Organization Total Cass Co Caller Gender Qtr IV 2017 Cass Co Caller Types Qtr IV 2017 Not Recorded Male Female Professional/Organization Family/Friend Self
3 Cass County Jan Feb Mar Qtr I Apr May Jun Qtr II Jul Aug Sep Qtr III Oct Nov Dec Qtr IV 2017 Total Ethnicity Totals Caucasian African American Hispanic Native American Asian American Other Did Not Ask Refused/Did Not Know Total Cass Co Caller Ethnicity Qtr IV 2017 Refused/Did Not Know Did Not Ask Other Asian American Native American Hispanic African American Caucasian
4 Cass County Jan Feb Mar Qtr I Apr May Jun Qtr II Jul Aug Sep Qtr III Oct Nov Dec Qtr IV 2017 Total Contact Level of Service Assessment/Referral Information Only Advocacy Support Only Crisis Intervention Total Cass County Contact Level of Service Qtr IV 2017 Information Only 16% Support Only 1% Advocacy 3% Crisis Intervention 0% Assessment/Referral 80%
5 Cass County Jan Feb Mar Qtr I Apr May Jun Qtr II Jul Aug Sep Qtr III Oct Nov Dec Qtr IV 2017 Total Household Situation Single - No Kids in Home Single Parent Family Two Parent Family Couple - No Kids in Home Extended / Two Family Refused/Did Not Know Did Not Ask Total Cass County Jan Feb Mar Qtr I Apr May Jun Qtr II Jul Aug Sep Qtr III Oct Nov Dec Qtr IV 2017 Total Zip Codes Recorded Logansport Denver Galveston Lake Cicott Lucerne New Waverly Peru Royal Center Twelve Mile Walton Young America Not Recorded Out of State Total Cass Co Caller Family Styles Qtr IV 2017 Did Not Ask Refused/Did Not Know Extended / Two Family Couple - No Kids in Home Two Parent Family Single Parent Family Single - No Kids in Home Cass County Caller Zip Codes Qtr IV Logansport Denver Galveston Lake Cicott Lucerne New Waverly Peru Royal Center Twelve Mile Walton Young America Not Recorded
6 Quarterly Quarterly Cass County Qtr IV 2017 Contact Unmet Needs 17 5 Holiday Gifts/Toys 2 Rental Deposit Assistance 1 Automotive Repair and Maintenance 1 Child Care Expense Payment Assistance 1 Electric Service Payment Assistance 1 Furnaces 1 General Appliance Provision 1 Home Delivered Meals 1 Moving Assistance 1 Rent Payment Assistance 1 Undesignated Temporary Financial Assistance 1 Utility Deposit Assistance Contact Problems/Needs Food/Meals 19 Housing 15 Individual, Family and Community Support 13 Legal, Consumer and Public Safety Services 10 Utility Assistance 9 Information Services 7 Clothing/Personal/Household Needs 7 Health Care 6 Transportation 4 Income Support/Assistance 4 Mental Health/Addictions 1 Disaster Services 1 Education 1 Employment 1 Other Government/Economic Services 1 Volunteers/Donations
7 Quarterly Top Contact Referrals Food Pantries 14 Electric Service Payment Assistance 9 Rent Payment Assistance 7 Transportation Expense Assistance 6 Holiday Gifts/Toys 5 General Clothing Provision 4 Directory Assistance 4 Food Stamps/SNAP Applications 4 Gas Service Payment Assistance 4 General Legal Aid 4 Veteran Benefits Assistance 3 Community Clinics 3 Comprehensive Information and Referral 3 Domestic Violence Shelters 3 Hearing Augmentation Aids 3 Homeless Shelter 3 Mortgage Payment Assistance 2 Case/Care Management 2 Child Care Provider Referrals 2 General Counseling Services
8 Quarterly Top Agency Programs Referred Salvation Army Cass County 12 EEL Township Trustee - Cass County 9 Kokomo Rescue Mission 8 Emmaus Mission Center 8 Food Finders Food Bank - Mobile Food Pantry Sites /United Way of Howard County 5 Area Five Agency on Aging and Community Services 5 Cass County Council on Aging 5 Division of Family Resources (DFR), Indiana Family And Social Services Administration (FSSA) 5 Family Service Association of Howard County 5 Trinity Episcopal Church of Logansport 4 Indiana Legal Services 4 Marchex FREE Trinity Lutheran Church 3 Indiana Health Centers 3 Monticello Seventh Day Adventist Church 2 Cass County Veterans Service Office 2 Cass County Prosecutor 2 Clinton Township Trustee, Cass County 2 Jackson Township Trustee, Cass County
9 Quarterly Annual Annual Annual Top Web Searches by Service 11 4 Food Pantries 1 Gas Service Payment Assistance 1 General Addictions/Substance Use Disorder Support Groups 1 Holiday Gifts/Toys 1 Medical Appointments Transportation 1 Medical Care Expense Assistance 1 Pest Information 1 Thanksgiving Baskets Contact Unmet Needs Electric Service Payment Assistance 8 Rental Deposit Assistance 6 Home Maintenance and Minor Repair Services 6 Rent Payment Assistance 5 Holiday Gifts/Toys 5 Transportation Expense Assistance 3 Dental Care Expense Assistance 3 Furnaces 3 Post Disaster Cleanup 2 Automotive Repair and Maintenance 2 Birth Certificate Fee Payment Assistance 2 Homeless Shelter 2 Moving Assistance 2 Undesignated Temporary Financial Assistance 2 Water Service Payment Assistance Contact Problems/Needs Food/Meals 115 Housing 79 Utility Assistance 78 Income Support/Assistance 53 Legal, Consumer and Public Safety Services 51 Individual, Family and Community Support 49 Health Care 42 Information Services 39 Clothing/Personal/Household Needs 28 Transportation 17 Mental Health/Addictions 11 Employment 10 Disaster Services 9 Education 8 Other Government/Economic Services 5 Volunteers/Donations 1 Arts, Culture and Recreation Top Contact Referrals Food Pantries 130 Electric Service Payment Assistance
10 Annual Annual 66 Rent Payment Assistance 63 Tax Preparation Assistance 45 Homeless Shelter 44 Food Stamps/SNAP Applications 29 Gas Service Payment Assistance 25 Soup Kitchens 23 General Legal Aid 23 Housing Search and Information 19 Veteran Benefits Assistance 18 Directory Assistance 16 Case/Care Management 16 General Clothing Provision 15 Transportation Expense Assistance 14 Comprehensive Information and Referral 14 Thrift Shops 11 Housing Authority 11 State/Local Health Insurance Programs 10 Domestic Violence Shelters Top Agency Programs Referred Salvation Army Cass County 79 Emmaus Mission Center 58 EEL Township Trustee - Cass County 57 Division of Family Resources (DFR), Indiana Family And Social Services Administration (FSSA) 53 Area Five Agency on Aging and Community Services 53 Tax Sites Free Service - UWHC Region 44 Trinity Episcopal Church of Logansport 39 Trinity Lutheran Church 30 Kokomo Rescue Mission 24 Indiana Housing and Community Development Authority (IHCDA) 20 Indiana Legal Services 19 Royal Center United Methodist Church 18 Marchex FREE SCAN /United Way of Howard County 15 Indiana Health Centers 15 United States Social Security Administration 14 Family Service Association of Howard County 11 Jackson Township Trustee, Cass County 10 Galveston United Methodist Church Top Web Searches by Service Food Pantries 3 Electric Service Payment Assistance 2 Congregate Meals/Nutrition Sites 2 Diapers 2 Home Delivered Meals 2 Representative Payee Services 2 Water Service Payment Assistance 1 Aging and Disability Resource Centers 1 At Risk/Homeless Housing Related Assistance Programs
11 1 Bereavement Counseling 1 Burial/Creamtion Expense Assistance 1 Dental Care 1 Food Vouchers 1 Formula/Baby Food 1 Gas Service Payment Assistance 1 General Addictions/Substance Use Disorder Support Groups 1 General Counseling Services 1 Holiday Gifts/Toys 1 Home Maintenance and Minor Repair Services 1 Medical Appointments Transportation *After hours, holiday and web referral/need information is not included in any totals
42, 16% 211/Local Number 211 Walk-in 211 Voic 211 /Letter 211 Text 200 1, 0%
CONTACT DATA Number of Callers 76 104 85 265 0 0 0 265 Number of Problems/Needs 113 120 106 339 0 0 0 339 Referral Count 171 131 122 424 0 0 0 424 Unmet Needs Count 8 8 3 19 0 0 0 19 Contact Types 211/Local
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