Elevation Membership

Transcription

1 Elevation Membership

2 Elevation Health & Fitness Did you know... Elevation Health & Fitness is 25,000 square feet including the pool and gym

3 Welcome to Elevation Health And Fitness at Old Thorns. Thank you for joining us at Elevation Health and Fitness. I truly hope we can offer you the best service possible and inspire you to achieve your goals. My team and I have a strong ethos when it comes to leading a healthy lifestyle and we are very excited that you have chosen to do so at our fantastic health club. If you need any advice or guidance please don t hesitate to speak with us directly. We re here to help! Within this booklet there s lots of useful information to help you as a member; including opening times, our range of classes, member benefits and much more. Hopefully you will have booked your induction into the gym upon joining Elevation, so one of our instructors can assist you with your goals before using the gym for the first time. This will ensure that we offer you useful tips and techniques for the range of equipment we have and create you a bespoke gym programme. If you haven t booked your induction, please call us on or speak to a member of the Elevation team when you re next in. Rob Carr Elevation Health & Fitness Manager Opening Hours Monday - Friday The gym is open from 06:30 to 22:00 (last entry through the turnstile is 21:00) The swimming pool is open from 07:00 to 21:30 The wellness suite is open from 07:00 to 21:00 The staff will inform you 15 minutes before closing time should you wish to use the changing room or shower facilities as the health club and changing rooms will close at 22:00 sharp. Saturday, Sunday and Bank holidays The gym is open from 08:00 to 20:00 (last entry through the turnstile is 19:00) The swimming pool is open from 07:00 to 19:30 The wellness suite is open from 07:00 to 19:00 The staff will inform you 15 minutes before closing time should you wish to use the changing room or shower facilities as the health club and changing rooms will close at 20:00 sharp. ELEVATION RECEPTION:

4 Membership Did you know... Elevation reception has tennis racquets you can hire to use on our tennis court

5 Children at Elevation Health & Fitness Children are classed as being between the age of 0-15 years and must be accompanied by an adult at all times. Children's swimming times: Monday to Friday 10:00 to 12:00 & 15:00 to 18:00 Saturday to Sunday and Bank Holidays 10:00 to & 15:00 to 17:00 A child entry is 5.00 per child per visit and they can access the swimming pool. Alternatively we offer block purchases for child access as shown below: Child Guest Pass Book for Child Guest Pass Book for There are health and safety restrictions on the number of children to adults in the pool. Please call Elevation reception for further details. Children are not allowed in wellness suite at any time as this is an adult only area. Member Benefits We are delighted to offer all our members the following fantastic benefits to use and redeem around the hotel. 10% discount in the spa on day packages and treatments 10% discount in Starbucks off all food and drink 10% discount on Under Armour wear Full induction on the facilities and equipment in the gym Unlimited programme reviews with one of our qualified instructors Access to Personal Trainers (at an additional cost) Monthly membership newsletter Monthly gym challenges with prizes Resident rate green fees from Members bedroom rate of single (Sun-Thurs) and Double occupancy (Sun-Thurs) and a flat rate of (Fri-Sat) Discounted rate to use the Old Thorns tennis court of 4.00 per hour ELEVATION RECEPTION:

6 Benefits Continued Did you know... Elevation members can play on our championship golf course from only 35 per person

7 Guest Passes You are welcome to bring a guest(s) with you to use the facilities*. Please ensure that your guest pass is stamped at the Elevation reception desk on each visit. The following charges apply: Adult Day Pass with a member Entitles your guest to use all of our facilities* for one day Adult Day Pass without a member Weekdays and 65 Weekends Entitles your guest to use all of our facilities* for one day Membership Cards, Towels and Lockers When signing up, or at your induction you will be asked to have your photo taken for your membership card. Your card will be ready for collection at the Elevation reception desk a few days later. All members will be issued the photo membership ID card which will be used gain entry to the club and to identify you as a member. Please use this around the hotel when collecting your member s discounts. Code Lock Lockers are available in both the men s and ladies changing rooms. We also have smaller lockers around the gym floor areas. The lockers simply work with a personalised 4 digit code of your choice. Towel hire is 50p per towel. Payment can be made to the Elevation reception desk. Adult Guest Pass Book for per book Pass book entitles you to bring five guests with you to use the facilities*. (Bulk purchase offers a 25% discount per pass) Adult Guest Pass Book for per book Pass book entitles you to bring five guests with you to use the facilities*. (Bulk purchase offers a 35% discount per pass) * Facilities include the pool, wellness suite, gym, available classes and tennis court use. ELEVATION RECEPTION:

8 induction, equipment and classes Did you know... To use the Health Club you will first need an induction with a fitness instructor. Book your induction today.

9 Induction, Equipment and Classes Prior to using our fantastic gym equipment, one of our trainers will show you how to use the kit safely and effectively. We will sit down with you and discuss the best form of exercise to help achieve your goals. No two inductions will be the same as experience and fitness levels all differ. We will also conduct a PAR-Q form which is a medical questionnaire and offer any advice needed. After you are happy with how to use the equipment, we then design you a bespoke programme to help you achieve your goals. If you have any questions about your programme or want to review it, please speak to one of our instructors who will be happy to help. Whether you need to lose weight, tone up, or just need more motivation, our experts will guide you towards your goal. We re lucky to have a selection of highly qualified Personal Trainers who all offer a range of skills and experience. Speak to a trainer for more information. Old Thorns always keeps up with the latest fitness equipment and industry trends. Currently, our state of the art gym features the latest Matrix equipment including: Matrix Cardio including: treadmills, cross trainers, bikes, stair climber etc. Matrix Resistance machines including: chest press, lat pulldown, shoulder press, leg press/extension/curl etc. Free weight section includes dumbbells ranging from 1kg to 50kg and weight plates up to 25kg Kettlebells ranging from 4kg to 32kg Functional training equipment including: battle ropes, medicine balls, core bags, fit balls, power bands, punch bags, plyometric boxes, foam rollers and a tyre 2 rotating rock climbing walls 23 spin bikes 3 Matrix Krank cycles 10 point TRX frame 4 Concept 2 rowers 4 functional matrix training machines A stretching cage A mezzanine floor with functional equipment and adequate floor space for semi private workouts 2 spacious studios S-Drive Treadmill ELEVATION RECEPTION:

10 Classes

11 Classes We proudly offer more than 70 classes a week that vary in size depending on type and location. Members can book up to 2 weeks in advance and we recommend doing so to ensure your space is guaranteed. If there are no spaces available, we do have a waiting list and will contact you if a space does becomes available. Please be advised that if you are running late and you enter a class after the warm up then you may be refused entry for the rest of the class. You are welcome to invite a friend to a class for just 7.50 per person per class. If you are an off peak member and wish to attend a class outside of your membership hours, if a space is available it s just 7.50 per class. To book your class online please visit To Cancel A Class If you wish to cancel your attendance to a class please do one of the following: Call us on Tell a staff member at Elevation reception Cancel via our online booking system ELEVATION RECEPTION:

12 Swimming Pool & Wellness Suite Did you know... The Elevation swimming pool is 20 metres long and 1.4 metres deep

13 Swimming Pool Our swimming pool is 20 metres long and up to 1.4 metres deep with a temperature between degrees. We find it is the perfect temperature for lane swimming or a relaxing dip. There is always a swimming lane open during classes and during children's swimming hours. Our subtropical pool feature is the perfect place to use the powerful jets to ease aching muscles of just to relax and enjoy the 34 degree temperature. The waterfall feature give the sense of a tropical ambiance. During the summer months the bi-folding doors at the back of the pool area can be opened to allow fresh air in and access to the terrace for sunbathing on the loungers. Wellness Suite Enjoy a deeper relaxation and indulge in our Wellness Suite. This area includes the following features for your enjoyment: Eucalyptus scented steam room Mood lit sauna Spa jet pool at 36 degrees & automatic bubble feature Foot spas Heated loungers Ice fountain Ice bucket shower Traditional Shower The wellness suite is open to all over 16 year olds and is included in the adult and junior memberships. ELEVATION RECEPTION:

14 Other Useful Information Tennis Court Opened in 2015, we are excited to be able to offer all of our members and guests our tennis court. The tennis court is available to hire at 4.00 per hour for members. Racquets and balls are available to hire at 3.00 per one adult racquet and a set of balls, alternatively you are welcome to bring your own equipment. Direct Debits and Annual Payments Direct debit payments are taken on the 1st of every month as a rolling payment. Your membership is on a 12 month initial contract after which can be terminated by providing a cancellation notice. Annual payers will receive a renewal letter a few weeks before their membership expires. If you have any questions about your membership payments please contact a Membership Coordinator. Please see terms and conditions for further details. Referral Scheme If your friend joins on a 12 month contract with us, you have the choice of a 25 minute spa treatment (Mon - Fri), 2 free guest passes, 30 minute PT session or an Elevation gym towel. Contacts Elevation Reception elevationreception@oldthorns.com Membership Coordinator elevationmembership@oldthorns.com Spa spa@oldthorns.com Proshop proshop@oldthorns.com Old Thorns Main Reception

15 Elevation Health & Fitness Membership Terms and Conditions Elevation Health and Fitness is the trade name of the Health Club owned by Old Thorns Golf Hotel and Country Estate Ltd. and hereafter will be known as we, Elevation and us. We reserve the right to refuse membership without giving a reason. Prospective members must complete an application form and physical activity readiness questionnaire with their application. On acceptance the member will be required to pay the appropriate non-refundable joining fee where applicable and membership costs. Your opening membership is contract bound for an initial 12 month period after which one month s cancellation policy applies. Membership at Elevation is conditional upon you observing and abiding by these terms and conditions as well as the payment terms. 1. Membership Types and opening hours We operate Peak and Off Peak membership types. Peak members can use the facilities and included classes within the full opening hours. Off Peak members can only use the facilities and any included classes within the timings of Monday to Friday 9am-5pm. Any use details are available from reception. Monday to Friday: - Elevation is open from 6.30am to 10pm (last entry through entrance turnstile is 9pm). The wellness suite will close at 9pm sharp and the swimming pool will close at 9.30pm. The gym and changing rooms will close at 10pm sharp and users must make allowances for this if they wish to shower and change before departing. Saturdays, Sundays and bank holidays: - Elevation is open from 8am to 8pm (last entry through entrance turnstiles is 7pm). The wellness suite will close at 7pm sharp and the swimming pool will close at 7.30pm. The gym and changing room swill close at 8pm sharp and users must make allowances for this if they wish to shower and change before departing. These opening hours may change from time to time at our discretion. Details are available from reception. 2. Membership Cards A photo ID membership card will be issued to all adult and junior members. Your membership card and is on loan to you. They cannot be transferred or lent to anyone else and will be returnable on demand. Allowing another person the use of your card is a serious breech and may result in termination. You must use your card every time you visit Elevation, entry may be refused if you do not have your card with you. If you terminate your membership your card must be returned to us. If you lose your card you must inform us immediately. Replacement cards are currently reissued at 5.00 each. 3. Payments Taking on a membership at Elevation Health & Fitness mean you enter into an initial 12 month contract with us agreeing to abide by our terms and conditions and pay your membership fees either in a one off payment or by equal monthly instalments as advised within the membership rates for 12 months. Annual contracted payments can be made in full by cash or credit/debit card/ monthly contracted payments must be made by direct debit, which is due on the 1st day of each month and must be paid within 10 days of this. If payment for classes or personal training sessions are not made on the day and within a reasonable time period the charges will be added to the monthly direct debit. Failure to maintain a direct debit mandate will result in membership termination. You may still be liable for any outstanding payments and payments due until the end of your 12 months. 4. Elevation Child Members (Children aged 0-15 years) Elevation welcomes children aged 0-15 years to use the swimming pool only. Children are not permitted to use the gym or wellness suite due to health and safety restrictions. Child swimming times are as advertised; please ask at reception for the current times. A child member must be accompanied and supervised by an adult member at all times, each adult member can supervise a maximum of two children over 5 years of age, children under 5 years of age must be supervised on a one to one basis, which is line with the current health and safety guidelines. Children are the responsibility of their parents or guardian who are solely responsible for their safety and actions whilst they are at Elevation. Children use the swimming pool at their own risk, under their parents or guardians supervision. Children can only become a member if a parent or guardian is a member of elevation and are only permitted entry within the timings on the parent or guardians membership. If children are not members they are subject to a guest fee. Infants under 3 years must wear swim nappies whilst in pool and pool areas. Nappy changing is only allowed in the changing rooms. 5. Elevation Junior Members (16-17 years) Junior membership is available from the ages of only. Once the individual reaches the age of 18, adult rates will apply. Juniors will be required to undergo a fitness check and a gym induction with one of our instructors prior to using the gym. 6. Guests Members over 18 years are welcome to bring guests to Elevation. Fees apply and guests of Elevation members must sign in and sign a disclaimer before using the gym, pool and other facilities. Guests are the responsibility of the member and must abide by the terms and conditions of the membership, failure to do so will result in the privilege of bringing guests withdrawn. We may refuse any guest admission without any given reason. 7. Gym All members must have an initial gym induction for correct use of equipment required for their use to be allowed to use our equipment. Further inductions/programmes will be needed to progress on to alternative equipment/exercises. As part of our induction process your personal data will be stored on our system. Your personal data will not be passed on to any third parties; however it may be used for in-house marketing purposes. Members must have a fitness check with an instructor before using the gym for the first time. We reserve the right to refuse use of the gym should we concerned about your health until we receive a letter from your doctor confirming your well-bring. In such an instance we will give you a letter to your doctor stating our concern. Members must seek advice from their doctor before they use the gym if they suffer any medical condition or ailment. We recommend users of the gym seek advice from their doctor prior to first use as a matter of caution. It is your duty as a member to inform us of any changes in your physical wellbeing that may adversely affect your health whilst using the facilities in the gym. Use of the gym is forbidden whilst under the influence of alcohol or drugs e.g. anti-coagulants, vasoconstrictors, narcotics or tranquillizers. 8. Swimming Pool The pool is depth of 1.2 metres at the shallowest part and 1.4 metres at the deepest part. Diving and jumping in to the pool is not permitted. Running on the poolside area is forbidden. The pool is NOT constantly supervised. We may at our discretion use the pool for Aqua Aerobics and similar use. Weekly programmes will be advertised at reception. Swimming pools are cleansed and treated with chemicals, if details are required please ask. For reasons of hygiene it is necessary for you to shower before and after entering the pool. Members and guests are requested to wear conventional swimwear in the poolside area. Use of the pool is forbidden whilst under the influence of alcohol or drugs e.g. anti-coagulants, vasoconstrictors, narcotics or tranquillizers. No snorkels, masks, fins, flippers, radios or lilos are allowed in the pool. 9. The Wellness Suite Please read the Health and Safety notices outside the Sauna, Steam Room and Hot Tub, these rules must be abided. You should not use the facilities whilst pregnant. Child members may not use these facilities at any time. 10. Clothing and footwear Appropriate gym clothing and footwear must be worn at all times when using the gym facilities. Clean indoor gym trainers must be worn in the gym, outdoor shoes and muddy shoes are not acceptable and muddy shoes must be cleaned before wearing in the gym to use equipment. Appropriate attire or swimwear must be worn in the swimming pool, sub-tropical pool and the wellness suite. Outdoor shoes are not permitted on poolside. We reserve the right to refuse admission to anyone we consider inappropriately dressed and have the right to request clients to clean shoes if deemed necessary. 11. Suspension We appreciate that for medical reasons you may wish to suspend your membership. We will allow up to three months suspension in any one year. We ask for a medical letter from your doctor. Once agreed a suspension form must then be dated and signed by both parties. Membership suspension is available at a charge of 15 per person per month. Payment will be collected on a monthly basis for direct debit members or in advance for annual members. No member benefits will apply at this time. 12. Hotel Guests Guests of the hotel are entitled to use Elevation under the same terms and conditions as Elevation members. 13. Health We reserve the right to refuse admittance for a member or guest who is medically unfit. All members are required to inform the club of any changes in health status and are required to complete a new physical activity readiness questionnaire each membership year. No member or guest may use the Elevation facilities whilst suffering from any infectious or contagious illness or disease. This included cuts and sores that could be detrimental to the well-being of other users of Elevation. Anyone with verruca s and athletes foot or similar communicable problems may not use the pool. 14. Food and Drink Only food and drink purchased at Elevation is to be consumed on the premises. Payment for food and drink can be taken at the reception desk in the Health Club. 15. Termination You may cease membership at any time after the initial 12 months contract period; thereafter 1 months notice is required in writing delivered via recorded post or hand to ensure direct debit is stopped. Joining fees are non-refundable and any outstanding subscriptions are liable within the membership period. You may not transfer your membership to another person. We reserve the right to terminate any membership for any reasonable reason or for failure to abide by these terms and conditions. Where applicable, we will give one months notice in writing and reimburse any annual membership fees that were paid in advance (but not joining fees) at the discretion of Elevation Health and Fitness management team. 16. Property We accept no responsibility for loss of any personal property. Property stored in the changing room lockers is at the member or guests liability. Lockers are provided on a daily basis only. All lockers will be unlocked at the end of the day and any belongings left will be stored in lost property. All lost property will be stored by us for a period of one month and will then be donated to local charities if appropriate. We ask that all mobile phones, laptops and pagers are turned off or silent prior to entering the complex. Cars are parked in the car park are at the owners liability. 17. Health and Safety We regard the health and safety of our members, guests and staff paramount. If you observe anything that may affect any person s well-being please notify a member of staff immediately. Whilst we accept our responsibility for creating a safe environment, as a member you have a duty to ensure that you do not bring any fellow member or staffs welfare in to question. If you or a guest has an accident that results in personal injury, you must report this to the Duty Manager before leaving the premises so that the circumstances can be fully detailed. We only accept responsibility in the circumstances clearly show we were negligent. 18. Facilities We will at all times endeavour to keep the facilities available. Maintenance, cleaning and essential repair work may mean some facilities are out of use at certain times without prior notification. 19. Conduct Members or guests who wilfully or negligently cause damage to our facilities or equipment will be liable for the cost of repair. Disorderly, rude or offensive behaviour by members or guests may result in termination of membership. We are trying to encourage a healthy environment and therefore have a no smoking policy. We operate a zero tolerance policy for abuse, threats or violence by you or your guest, to other members or to our staff. We have the right to report this to the police and to ban you immediately from the club and hotel and to cancel your membership immediately forfeiting any fees paid in advance. Any changes in membership details, including address, telephone number, health or direct debit mandate should be communicated in writing. 20. Variations to these terms and conditions We reserve the right and will, if necessary, change these terms and conditions. If we do so we will notify you. We reserve the right to review subscription charges. Any variations will be notified in writing one month before they take effect. In the event there is any misunderstanding as to the interpretation of these terms and conditions the decision of the Directors of Old Thorns Golf Hotel and Country Estate is final. ELEVATION RECEPTION:

16 OLD THORNS GRIGGS GREEN LIPHOOK HAMPSHIRE GU30 7PE