Living Waters Ministry of Hope

Transcription

1 Living Waters Ministry of Hope General Information PO Box 1798 c/o Diane Waddell Lowell, MA 1853 (978) Website Organization Contact Diane Waddell Year of Incorporation 24 1

2 Statements & Search Criteria Mission Statement Living Waters Center of Hope is a non-denominational faith-based outreach center in downtown Lowell, Massachusetts. It is a safe, non-threatening place with a home-like atmosphere where HELP, HOPE & HEALING is offered to anyone in need. A wide continuum of care is available to anyone in need; no documentation of need required. Most importantly we offer compassion, honor, hope, respect and dignity to all people who walk through our doors. Together we can walk people through the process of change. Background Statement Living Waters Center of Hope is a non-profit, faith based Outreach Center in the city of Lowell, MA. Our drop-in center opened in 23. It began with the prayers of two friends. They saw an increasing need among the people in the city of Lowell and were felt called to action. They began by volunteering and serving in the local homeless shelter. In no time they were organizing special events for the homeless at the shelter. They found others willing to volunteer and began distributing hot cocoa and coffee; socks and blankets from the trunks of their cars Began to pray for people and their needs in the community Prayer walked, volunteered at shelter, served from trunk of car 23 - Opened a 8 s.f. storefront space across the street from the local shelter 24 - Living Waters Ministry of Hope was granted a non-profit 51 (c)(3) status 26 - Knocked down walls to double our existing storefront space 26 - Raised 88. and opened supportive living program and housed 13 men on 2nd floor of storefront 27 - Provided job training such as landscaping, painting and cleaning, for individuals ready to move out of the shelter 28 - Moved to a 16 s.f. space to accommodate increased visits Became Living Waters Center of Hope and moved to our current location in the heart of downtown Lowell, which is 4 times the size of the previous space Saw tremendous growth with over 1,64 guest visits Currently averaging 75 to 85 guest visits a day Numbers are expected to increase due to the closing of a nearby drop-in. In October, we had over 7 homeless individuals sign-in 2

3 Impact Statement Accomplishments: 1. Relocated to downtown Lowell, MA from a 16 to a 5 s.f. space with a stage, full kitchen and went from 355 to 164 guest visits. 2. Host a free monthly Community Living Waters with live music and refreshments. 3. Offer the homeless mailing address and mailboxes rep-payee service mobile device charging station 4. Increased number of individual volunteers and groups volunteering 5. 1% of work and services provided done by volunteers Goals: 1. Add Educational Supportive Services to include: ESL Spanish Computer and Life Skills Study Groups (i.e. GED, Personal Finance, Art) Recovery Program 2. Start a Work Force Development Program to include: Retail Shop open to the public Customer service Inventory Display Bookkeeping Work ethics course 3. Increase hours Living Waters is open and offering services including some evenings and additional weekdays. 4. Hire management staff to oversee existing and new programs Needs Statement 1. Financial support for the drop-in, bridge programs and case management. 2. Commercial Kitchen equipment Commercial 3" range Commercial hood for 3: range Plumbing and electrical work Service Categories Homeless Services/Centers Soup Kitchens Interfaith Coalitions Geographic Areas Served Please review online profile for full list of selected areas served. 3

4 Programs Feeding/Hunger Relief Program Description Martha's Place is our soup kitchen where we serve breakfast, lunch and snacks 3 days a week. Jacob's Well offers hot beverages during our operating hours 4 days a week. Our Free Food Cart, filled twice daily provides canned goods, breads, pastas and snacks four days a week for our guest to take. Our Saturday program allows for community groups to provide and serve breakfast and lunch. Budget Category Population Served Program Short Term Success Program Long term Success Program Success Monitored By Food, Agriculture & Nutrition, General/Other Hunger Action Homeless, At-Risk Populations, General/Unspecified Our guests are no longer hungry nor concerned on where they are going to get fed and find shelter on the days we're open. By addressing our guests most basic human needs in an atmosphere of respect and dignity, they are able to focus on some of the issues in their lives other than their moment to moment survival. Tracking the number of meals served, and how many of those guests served go on to receive further services. Examples of Program Success 164 guest visits in 212 4

5 Homeless Outreach Description Our Homeless Outreach Team goes out into the community to engage and develop relationships with homeless individuals living outside. The outreach team delivers blankets, tents, tarps, supplies, snacks and hygiene packs. Our team encourages them to come to our drop-in center and let us help them get the help they need. Our laundry facility is a draw for those that live outside. Budget 7 Category Population Served Program Short Term Success Program Long term Success Program Success Monitored By Examples of Program Success Human Services, General/Other Services for the Homeless Homeless, Veterans, Poor,Economically Disadvantaged,Indigent The homeless would get a form of identification if needed and a mailing address through Living Waters and apply to receive benefits such as food stamps and health coverage. The homeless individuals would be housed in a shelter or receive permanent housing. Tracking the number of homeless site visits; the number of utilizing our drop-in center; how many moved into a shelter or permanent housing; and the number or benefits applications. 5 homeless individuals moved into a shelter or permanent housing 212 Guest Services Description We offer rep-payee for SSI & SSDI, agency referrals, community service hours, legal benefit consults, computer access with wireless internet for job and housing search, set-up, SafeLink Wireless, mobile charging station, clothes closet and assistance in gathering personal documentation. Additionally, visiting health care sessions are provided for at risk populations. Budget Category Population Served Program Short Term Success Program Long term Success Program Success Monitored By Examples of Program Success Human Services, General/Other Mentoring Poor,Economically Disadvantaged,Indigent, Homeless, At-Risk Populations Trustful relationships established with our guests though our acceptance of who and where they are, enabling us to offer guidance. The free Guest Service program provides the tools they need to move forward, resulting in our guests receiving benefits that they are eligible for. Tracking the number of guests signing into our programs and which the services they are receiving. Intake forms and goal sheets will be filled out at this level. Currently 4 active volunteers were once our guests. 5

6 Therapeutic Recreation Description We offer therapeutic recreation that includes arts and craft projects, community art projects, games, gardening, book clubs, community coffeehouse, United Youth in Crisis, praise and worship, musical instruments and puzzle table. Budget Category Population Served Program Short Term Success Program Long term Success Program Success Monitored By Examples of Program Success Human Services, General/Other Personal Enrichment General/Unspecified, Adults, College Aged (18-26 years) Getting their minds off their problems and engaged in a creative project or game. Our guestdiscover their creative abilities and learn discipline through their efforts to see a project through to completion and/or working as a member of a team. Number of participants in each group. Seeing their artwork being displayed in a local art gallery. Seeing people who entered depressed and discouraged, laughing and enjoying a game. Educational Supportive Services Description Our educational support program includes ESL, Spanish, GED, Resource Center, Recover Program, Workforce Development, Computer Classes, Study Groups / Life Skills and personal Health Training for at risk populations, such as frostbite avoidance and care, diabetic management, wound care and overdose prevention. Budget. Category Population Served Program Short Term Success Program Long term Success Program Success Monitored By Examples of Program Success Education, General/Other Educational Programs At-Risk Populations, Poor,Economically Disadvantaged,Indigent, Homeless Guests enrolled in a Educational Supportive Service. They have taken the first step. Guests committing to and completing a number of our educational support programs and moving forward in their lives which might include employment, housing and/or self esteem. Case files on all guests participating in Educational Supportive Services will report on where they are in the process determined in a biweekly or monthly meeting. Recovery and the development ofimportant life and job skills, self esteem, teamwork and leadership skills. 6

7 Management CEO/Executive Director Executive Director Term Start Jan 24 Mrs. Diane L. Waddell Experience The following is a timeline to give you an idea of my experience. In 1993 a friend and I began to pray as we saw an increasing need among the people in the city of Lowell and felt called to do something about it. We began by volunteering and serving in the local homeless shelter. In no time we organized some special events for the homeless at the shelter. We found others willing to volunteer and began distributing hot cocoa and coffee; socks and blankets from the trunks of our cars Began to pray for people and the needs in the community 1998 Volunteered at shelter, served from trunk of car 23 Opened a 8 s.f. storefront space across the street from the local shelter 24 Living Waters Ministry of Hope was granted a non-profit 51 (c)(3) status 26 Knocked down walls to double our existing storefront space 26 Raised $8,8. and opened supportive living program and housed 13 men on 2nd floor of storefront 27 Provided job training such as landscaping, painting and cleaning, for individuals ready to move out of the shelter 28 Moved to a 1,6 s.f. space to accommodate increased visits 29 Became the Outreach Specialist/Case Manager at the Lowell Transitional Living Center, previously know as the Middlesex Street Shelter. 211 Became known as Living Waters Center of Hope and moved to our current location in the heart of downtown Lowell, which is 4 times the size of the previous space. 212 Saw tremendous growth with over 1,64 guest visits 213 Resigned from the LTLC and now dedicated full time to Living Waters Center of Hope 213 Currently averaging 75 to 9 guest visits a day I have been continually amazed at what we have been able to do as a strictly volunteers organization. However, a 1% volunteered organization can only go so far. There is still so much more to do. Staff Information Full Time Staff Part Time Staff Volunteers Contractors 75 1 Staff Demographics - Ethnicity African American/Black Asian American/Pacific Islander Caucasian Hispanic/Latino Native American/American Indian 7

8 Other Staff Demographics - Gender Male Female Unspecified Formal Evaluations CEO Formal Evaluation CEO/Executive Formal Evaluation Frequency Senior Management Formal Evaluation Senior Management Formal Evaluation Frequency nmanagement Formal Evaluation n Management Formal Evaluation Frequency N/A N/A N/A N/A N/A Plans & Policies Organization has a Fundraising Plan? Organization has a Strategic Plan? Years Strategic Plan Considers Does your organization have a Business Continuity of Operations Plan? Management Succession Plan? Organization Policy and Procedures ndiscrimination Policy Whistleblower Policy Document Destruction Policy Directors and Officers Insurance Policy Is your organization licensed by the Government? Registration Permit? Under Development Under Development N/A Under Development Under Development Exempt Exempt 8

9 Board & Governance Board Chair Board Chair Mrs Heahter B. Mourant Company Affiliation Community Volunteer Term Oct 214 to Oct 218 Board Members Name Affiliation Status Mrs. Miriam Kennedy Community Volunteer Voting Mrs. Heather B. Mourant Community Volunteer Voting Ms. Katie Racicot Community Volunteer Voting Mr. Tom Skahen Community Volunteer Voting Mrs. Diane L. Waddell Community Volunteer Voting Mr. Ryan White Community Volunteer Voting Board Demographics - Ethnicity African American/Black Asian American/Pacific Islander Caucasian 6 Hispanic/Latino Native American/American Indian Other Board Demographics - Gender Male Female Unspecified 2 4 Board Information Board Term Lengths Board Term Limits Number of Full Board Meetings Annually Board Meeting Attendance % Written Board Selection Criteria? Written Conflict of Interest Policy? % Yes 9

10 Percentage Making Monetary Contributions Percentage Making In-Kind Contributions Constituency Includes Client Representation 5% 1% 1

11 Financials Fiscal Year Fiscal Year Start Jan 1, 213 Fiscal Year End Dec 31, 213 Projected Revenue $15,. Projected Expenses $125,. Endowment? Spending Policy Income Only Credit Line? Reserve Fund? Months Reserve Fund Covers Detailed Financials Revenue and Expenses Fiscal Year Total Revenue $129,797 $121,449 $15,911 Total Expenses $123,41 $115,853 $123,741 Revenue Sources Fiscal Year Foundation and Corporation Contributions Government Contributions $ $ $ Federal State Local Unspecified Individual Contributions $12,77 $116,542 $145,94 Indirect Public Support Earned Revenue $35 $35 $35 Investment Income, Net of Losses $33 $3 $26 Membership Dues Special Events $8,959 $4,842 $4,595 Revenue In-Kind Other

12 Expense Allocation Fiscal Year Program Expense $87,19 $93,3 $15,91 Administration Expense $36,211 $22,823 $16,978 Fundraising Expense -- $ $853 Payments to Affiliates Total Revenue/Total Expenses Program Expense/Total Expenses 71% 8% 86% Fundraising Expense/Contributed Revenue % % 1% Assets and Liabilities Fiscal Year Total Assets $52,736 $46,34 $4,745 Current Assets $45,22 $34,714 $35,45 Long-Term Liabilities $ $ $ Current Liabilities $ $ $ Total Net Assets $52,736 $46,34 $4,745 Short Term Solvency Fiscal Year Current Ratio: Current Assets/Current Liabilities Long Term Solvency Fiscal Year Long-Term Liabilities/Total Assets % % % Top Funding Sources Fiscal Year Top Funding Source & Dollar Amount Second Highest Funding Source & Dollar Amount Third Highest Funding Source & Dollar Amount Capital Campaign Currently in a Capital Campaign? Comments CEO Comments Living Waters was 1% volunteer operated and managed during 21 through 212. Please note that our in-kind donations were not tracked until 212. However, our 212 financial records account for the in-kind donations. We estimate that over 85% of our operating resources come from in-kind donations. In our current year projections, we anticipate our private, corporate, in-kind and grant donations to increase due communication processes put in place allowing for better communication over all. Foundation Staff Comments Financial summary data in charts and graphs are per the organization's IRS 99s. Contributions from foundations and corporations are listed under individuals when the breakout was not available. Created Copyright 218 The Boston Foundation 12