Christian Counseling Center of Cumberland County

Transcription

1 Christian Counseling Center of Cumberland County General Information Contact Information Nonprofit Address Christian Counseling Center of Cumberland County 348 Taylor Street Suite 105 Crossville, TN Phone (931) Web Site Web Site Facebook Facebook At A Glance Year of Incorporation 2002 Christian Counseling Center 1

2 Mission & Impact Statements Mission Our mission: healing hearts and minds. We provide affordable professional mental health and relationship counseling from a Christian perspective to the people of Cumberland and surrounding counties. Background Christian Counseling Center of Cumberland County (C5) began with a vision by a small group of citizens representing a number of local congregations in the community who recognized that Cumberland County had few options for mental health services that were both affordable and accessible. The vision was to provide professional and faith-based mental health and family counseling services at an affordable rate, supported entirely through fees and donations by the Christian community. C5 was incorporated in July 2002 and began serving clients in September of that year. The IRS granted the organization tax exempt status under section 501(c)(3) in December Services were provided to clients by two part time counselors through At that time, the demand for affordable counseling had grown substantially as a result of the effects of the recession. People turn to government and assistance agencies for help in meeting basic necessities such as food, clothing and shelter. But helping people cope with stress is left unaddressed. Timely counseling interventions help reduce family tension, improve marital communication, and provide the skills to cope during hard times. To meet the need, the number of part time counselors was doubled from two to four in Our counselors all hold master s degrees and are licensed mental health professionals or are under supervision to obtain their licenses. They use empirically validated approaches to treatment, such as Cognitive Behavior Therapy for depression and anxiety and Emotionally Focused Therapy for couples. Because we are a Christian organization, some residents find it easier and more comfortable to seek our services. We reach our clients through referrals from other nonprofits, churches, and medical offices or mental health agencies and through advertising. Because we have earned a solid reputation in the community, the majority of our clients now come as a result of a personal referral from a friend, neighbor, or former client. We became a Partner Agency of the United Fund of Cumberland County in 2008, and we are currently receiving support from individual donations, corporate and foundation grants and continued support from our sponsoring churches. Impact In 2018, the Christian Counseling Center: 1) Continued to see a specific need for our services. As of November, we provided 1,016 hours of counseling to 160 clients. A client is an individual, a couple, family or a group. 2) Continued to provide play therapy for very young children. 3) Held two annual fundraising efforts, which provided slightly over $3,000 to support our work. 4) Continued in a community wide effort to address high rates of substance abuse and addiction in Cumberland County. Goals for 2019: 1) Increase public awareness of healthy relationships, mental health challenges, and available services to the community, both ours and those of other agencies. 2) Strengthen the agency's ability to secure excellent counselors to meet our expected growth. 3) Increase the availability of one-on-one counseling as well as exploring the use of counselor-led support groups and related services to effectively meet the needs of our community. 4) Strengthen agency leadership through board and volunteer recruitment. Our Executive Director, with the support of the Clinical Director, focused on marketing the organization to the community via our website and community outreach. 5) Maintain the operating reserve fund with the goal of increasing this fund to 25% as fundraising efforts allow. 6) Strengthen interagency cooperation to more effectively address the continuing needs of local residents of all ages. 2

3 Needs Increased visibility in entire 7 county service area Although we continue to receive referrals from many sources, many people do not yet know that we exist or what we offer. Increased visibility is a primary need and one of our most important goals for Funding to support ongoing work of the agency Our cost per counseling hour exceeds the average fee paid by our clients. Costs have risen over the past two years, due in large part to increasing program service expenses. Funding to support expansion of our service capacity We continue to experience growth in the need for affordable, professional counseling in our area, especially for children and teens. Qualified and experienced counselors As we grow, our need for qualified and experienced counselors increases. Our location, size and financial limitations have limited the pool of qualified applicants. Volunteers To keep our costs in check, our Executive Director is a part time positions. This leaves an enormous workload for our volunteer corps. Volunteers are needed to serve on the Board and to help with bookkeeping, marketing, fundraising, event planning, and clerical work. Other ways to donate, support, or volunteer: to donate by mail, send check payable to Christian Counseling Center to: 348 Taylor Street, Suite 105, Crossville, TN You may donate, using your credit card, on our website: Individuals interested in volunteering to help with events, fundraising or administrative tasks should call us at Other ways to donate, support, or volunteer To donate by mail, send check payable to Christian Counseling Center to: 348 Taylor Street, Suite 105 Crossville, TN You may donate, using your credit card, on our website: mycounselingcenter.org Individuals interested in volunteering to help with events, fundraising or administrative tasks should call us at Service Categories Primary Organization Category Mental Health & Crisis Intervention / Mental Health Treatment Secondary Organization Category Human Services / Family Counseling Tertiary Organization Category Religion- Related / Christianity Areas of Service Areas Served TN - Cumberland TN - Fentress TN - Putnam TN - White Board Chair Statement The Christian Counseling Center of Cumberland County continues to be attentive to and responsive to presenting mental health issues in the Community. Our Executive Director has taken a leadership role with an Interagency Council of organizations that serve the needs of the population. This cooperative effort among the agencies serves as a catalyst for improved interagency communication and facilitates referrals within the service community. Mental health issues are related to various socio-economic issues, therefore, having an advocate for such services within the larger service community is an important first step to directing services to the proper counseling resources.ms Donalson is expanding the outreach efforts via public media channels to help keep the community informed of the programs and services of the Center. The Board continues its commitment to financial stability that has been attained because of successful fund raising efforts conducted throughout the year. The Board continues to adhere to a Strategic Plan that was approved and begun in mid- 3

4 2013. Ongoing program initiatives are budgeted and administered according the priorities of the Plan. This plan has helped in the accountability for activity of the various committees and staff members alike. The membership of our Board of Directors includes the possibility of two members from each of six sponsoring churches plus six members from the community at large. As of the end of the 2018 calendar year, there are eight sponsor church Board members and two at-large members serving on the Board. The professional diversity across the Board has been helpful to the oversight functions of the Board. CEO Statement New: Our most significant challenges are: 1) facilitating our continued growth and outreach to our 9 county service area. This effort has included our continuing presence in multiple media outlets, continuing to offer periodic free depression screenings; increasing our presence in county-wide organizations such as the Blue Ribbon Committee to increase awareness of child abuse, the Cumberland County Rising Anti-Drug Coalition, and a pilot program to open a satellite office in Putnam County at The River Community Church in Cookeville. 2) finding the financial resources to support growth in our services. 3) adding appropriately skilled staff as needed to continue to provide the highest quality services. Finding counselors with the skills and experience to deal with the many needs of our client population continues to be challenging. This is due to in part to our geographical location and also to the increasing state requirements for becoming licensed. As a result, there is a reduced pool of qualified applicants. 4

5 Programs Programs Professional Counseling Services Description Our primary program is to provide professional, faith-based counseling for a variety of mental health and relationship issues including depression, anxiety, recovery from abuse, relationship problems, caregiver stress, parenting, dealing with adult children, grief, divorce recovery and stepfamily adjustment. Our clients are children age 3 and up, adults, couples and families. Fees are based on client income and family size. Our goal is to provide professional services affordably.our counselors are trained and skilled in empirically validated counseling approaches and techniques, including Cognitive Behavioral Therapy for depression and anxiety, Emotionally Focused Therapy for relationship distress, and Eye Movement Desensitization and Reprogramming, and Jobes' Suicidal Risk Management Protocol. Thus we provide treatment which adheres to the best of Christian and psychotherapeutic counseling principles. Most clients need only short-term counseling; only a few stay with us for six months or more. Although we do not set a limit on the number of sessions provided to any client, the average number per client during 2018 was 6.4. Services are available six days per week and some evenings. Budget Category Population Served Short Term Success Long term Success Mental Health, Substance Abuse Programs, General/other Mental Health Treatment Adults, Families, Elderly and/or Disabled Short term success will be when (1) the majority of our clients attend at least 3 sessions, (In our experience, those with the least income are also at greatest risk of dropping out before this point), and (2) 80% of those who do attend the minimum number show improvement after 8 sessions (or at closure, if fewer than 8 sessions is provided). Improvement will be measured by the most relevant of four instruments: the Global Assessment of Functioning, the Beck Depression Inventory, the CAMS Suicide Status Form, or the Revised Dyadic Adjustment Scale. Most relevant instrument will be determined by client s presenting issues and symptoms. For those completing treatment, the majority will completely resolve their presenting issues. Research indicates that over 90% of those who suffer from the most common mental illnesses and from relationship distress can be successfully treated using well-researched counseling techniques (NAMI). But it is estimated that fewer than half of those who need help actually get it. This is especially true in our service area, which is both poor (18% live in poverty) and under-served (HHS).Long term success, ideally, will be to reach all in our community who need help and to provide appropriate treatment. Christian Counseling Center s mission is to make mental health care more accessible, affordable, and effective which will improve the overall health of our citizens, our families, and our community. 5

6 Program Success Monitored By Examples of Program Success Client outcomes are monitored using one of four standard measurement tools: GAF (an overall assessment of client functioning); Beck Depression Inventory; Suicide Status Form (to measure suicidal ideation and assess risk of an attempt); or Revised Dyadic Adjustment Scale (a measure of distress in a relationship). These outcome measures have been implemented as part of our standard intake procedures. Measurement will be tracked periodically throughout treatment. Data will be collected as part of a tracking system implemented at the beginning of We have four convincing pieces of evidence for the success of our program:1) Referral sources - almost 75% of our referrals are from former clients or their friends and relatives.2) Our rate of growth - from 96 families served in 2010 to 116 families in ) Our clients feedback - "Last week we renewed our marriage vows and we couldn t have done it without your help." "Now I understand why I kept making those same mistakes; I tell others to come to Christian Counseling Center if they want to be free." "I have already accomplished goals I didn t believe I could accomplish." "You never gave up on me, even when I didn t see a way out."4) Outcome measurements - Procedures were put in place beginning in 2012 to track client progress and assemble data. So far, we are seeing that the vast majority of our clients show improvement within 8 sessions or by the final counseling session, if fewer sessions are required. CEO Comments Christian Counseling Center has had one core program and has maintained this program with clarity of purpose from its inception in Demand for services continues, and our commitment to serving the community remains steady. We have begun to meet our goal of making our services more widely accessible through: (1) making counseling available 6 days a week and some evenings, (2) maintaining satellite offices in one of our local retirement communities and in Putnam County, and(3) continuing to offer empirically validated couples therapy and a play therapy program. Few counselors in our service area provide couples or play therapy programs. Our counselors each bring unique skills and qualifications for working with selected subsets of our client base. Our senior counselor is trained in risk management of suicidal ideation and in Emotionally Focused Couples Therapy. Another counselor brings over 10 years of experience working with teens. A third is trained in Dialectical Behavior Therapy and is experienced in treating substance abuse issues. A fourth therapist is trained in Gottman Couples Therapy, in EMDR, a specialized approach to trauma recovery, and in play therapy. Such varied skills ensure that all our clients receive the most effective care for their presenting issues. 6

7 Governance Board Chair Board Chair Mr Jim Oswald Company Affiliation Retired Term Dec 2018 to Dec Board Members Name Affiliation Status Carolyn Boyle First UMC Voting Donna Cielma Retired Exofficio Rev Dr Louis Davis First UMC Voting Ms. Carol J. Donalson LPC-MHSP First UMC Exofficio Bob Garwood Fairfield Glade UMC Voting Rev Dr James Janecek Fairfield Glade Community Church Voting Ken Patton Westminster Presbyterian Voting Teresa Sheppard Voting Dr Ron Varcak St. Francis of Assisi Voting Board Demographics - Ethnicity African American/Black 0 Asian American/Pacific Islander 0 Caucasian 10 Hispanic/Latino 0 Native American/American Indian 0 Other 0 0 Board Demographics - Gender Male 8 Female 2 Unspecified 0 Governance Board Term Lengths 3 Board Term Limits 2 Board Meeting Attendance % 80% Written Board Selection Criteria? Written Conflict of Interest Policy? Yes Yes 7

8 Percentage Making Monetary Contributions 100% Percentage Making In-Kind Contributions 100% Constituency Includes Client Representation Yes Number of Full Board Meetings Annually 11 Standing Committees Executive Human Resources / Personnel Finance Strategic Planning / Strategic Direction Community Outreach / Community Relations Risk Management Provisions Professional Liability Commercial General Liability Directors and Officers Policy Additional Board Members Name Dr. Edward DeVries Affiliation Retired CEO Comments Our challenges related to governance are: 1) recruiting board members to fill all available board slots; 2) including representation from the wider community; and 3) providing board training to our board members, enabling them to become more active agents in strengthening Christian Counseling Center s vision for the future and finding the funds to make it a reality. 8

9 Management Executive Director/CEO Executive Director Ms. Donna Cielma Term Start Jan Experience Former CEOs Name Term Carol J Donalson Dec 2017 Carl Gunderson LCSW Aug Staff Full Time Staff 0 Part Time Staff 2 Volunteers 0 Contractors 4 Retention Rate 75% Plans & Policies Does the organization have a documented Fundraising Plan? Under Development Does the organization have an approved Strategic Plan? Yes Number of years Strategic Plan Considers 3 When was Strategic Plan adopted? June 2013 In case of a change in leadership, is a Management Succession plan in place? Under Development Does the organization have a Policies and Procedures Plan? Yes Does the organization have a Nondiscrimination Policy? Yes Does the organization have a Whistle Blower Policy? No Does the organization have a Document Destruction Policy? No 9

10 Affiliations Affiliation Year Center for Nonprofit Management (Nashville) 0 Senior Staff Carol J Donalson LPC-MHSP Title Experience/Biography Clinical Director Carol Donalson, LPC-MHSP is a licensed professional counselor with mental health service provider designation. After a 20 year career teaching at the college level, she obtained her M.A. from Trevecca Nazarene University and has provided mental health services since In 2006 she joined Christian Counseling Center as Center Director and was named Executive Director and Clinical Supervisor in She is trained in David Jobes approach to managing suicidal risk and is receiving advanced training in Emotionally Focused Couples Therapy, one of only two empirically validated approaches to treating couples. She counsels older teens, adults, and couples, with a focus on treating individuals with depression, and senior adult issues, and treating couples for relationship dissatisfaction and distress. CEO Comments Our most significant challenges are for 2019: 1) Facilitating our continued growth and outreach to our 7 county service area. This effort has included our continuing presence in multiple media outlets, continuing to offer periodic free depression screenings; increasing our presence in county-wide organizations such as the Blue Ribbon Committee to increase awareness of child abuse, the Cumberland County Rising Anti-Drug Coalition, and a satellite office in Putnam County at The River Community Church in Cookeville.2) Donations from sponsoring churches have remained relatively steady. 3) Adding appropriately skilled staff as needed to continue to provide the highest quality services. Finding counselors with the skills and experience to deal with the many needs of our client population continues to be challenging. This is due to in part to our geographical location and also to the increasing state requirements for becoming licensed. As a result, there is a reduced pool of qualified applicants. 10

11 Financials Fiscal Year Fiscal Year Start Jan Fiscal Year End Dec Projected Revenue $107, Projected Expenses $107, Endowment Value $0.00 Endowment Spending Policy N/A Endowment Spending Percentage (if selected) 0% Detailed Financials Revenue and Expenses Total Revenue $102,232 $81,650 $78,926 Total Expenses $78,292 $73,138 $79,719 Revenue Sources Foundation and Corporation $0 $0 $0 Contributions Government Contributions $0 $0 $0 Federal $0 $0 $0 State $0 $0 $0 Local $0 $0 $0 Unspecified $0 $0 $0 Individual Contributions $61,859 $41,723 $47,426 Indirect Public Support $0 $0 $0 Earned Revenue $30,999 $27,261 $24,634 Investment Income, Net of Losses $17 $18 $18 Membership Dues $0 $0 $0 Special Events $9,357 $12,648 $6,848 Revenue In-Kind $0 $0 $0 Other $0 $0 $0 11

12 Expense Allocation Program Expense $78,292 $73,137 $79,719 Administration Expense $0 $0 $0 Fundraising Expense $0 $0 $0 Payments to Affiliates $0 Total Revenue/Total Expenses Program Expense/Total Expenses 100% 100% 100% Fundraising Expense/Contributed Revenue 0% 0% 0% Assets and Liabilities Total Assets $59,579 $37,641 $25,113 Current Assets $58,343 $37,641 $25,113 Long-Term Liabilities $0 $0 $0 Current Liabilities $7,555 $9,557 $5,543 Total Net Assets $52,024 $28,084 $19,570 Short Term Solvency Current Ratio: Current Assets/Current Liabilities Long Term Solvency Long-Term Liabilities/Total Assets 0% 0% 0% Top Funding Sources Top Funding Source & Dollar Amount Contributions, Gifts, and Grants $61,859 Contributions, Gifts and Grants $41,723 Contributions, Gifts & Grants $47,426 Second Highest Funding Source & Dollar Program Revenue Program Revenue Program Services Amount $30,999 $27,261 $24,634 Third Highest Funding Source & Dollar Amount Fundraising Events $9,357 Fundraising Events $12,648 Fundraising Events $6,848 Capital Campaign Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No Capital Campaign Goal $0.00 Capital Campaign Anticipated in Next 5 Years? No State Charitable Solicitations Permit TN Charitable Solicitations Registration Yes - Expires June 2019 Organization Comments Our continuing financial challenge in 2019 is to sustain our ability to deliver counseling hours when our budgeted fee income covers 39 percent of our budgeted expenses. We believe the provision of affordable services to be both needed and central to our mission which means an on-going reliance on grants, donations, and fundraising. The 2019 budget provides for, and the Center continues to apply for, grants from identified sources (27 percent) and our Board of Directors works effectively on donor relations (20 percent) and special event fundraising efforts (15 percent). 12

13 GivingMatters.com Financial Comments Financial data taken from 990EZ. 990EZ was prepared internally by the nonprofit. Comments provided by Nicole Rose 06/22/2018. Created Copyright 2019 The Community Foundation of Middle Tennessee 13